Sunday, October 17, 2021

Happiness Engineer (Technical Support)

As a Happiness Engineer, you love helping people.

Transforming publishing on the web is no small task. Our goal is to build relationships based on trust, resulting in happy, passionate, loyal customers and colleagues. We do this by listening to our customers’ needs and guiding them to the fullest use of the products we offer. We are looking for people with the right mix of compassion, writing skills, and technical knowledge to get the job done.

Are you interested in learning more about how our team works? Check out what Happiness Engineers have to say about their work.

In general, a typical day involves:
  • Being an active member of a global team that provides 24/7 support via live chat, tickets, one-on-one screen share sessions, and forums. 
  • Helping people use Automattic’s products, including WordPress.com, WooCommerce, Jetpack, Tumblr, and more.
  • Troubleshooting, investigating, and creating detailed bug reports.
  • Building a community of support by sharing knowledge and helping team members around the world.

Being a Happiness Engineer requires:
  • Mid to high proficiency with WordPress, HTML, and CSS.
  • Experience providing technical support to customers, particularly via live chat, tickets, telephone, or forums.
  • Excellent written and communication skills, with a knack for taking technical language and making it understandable for the general public.
  • A passion for solving challenging problems and proposing elegant solutions.
  • Solid ability to identify and accurately document technical issues.
  • An intense intellectual curiosity and an eagerness to share knowledge with others.
  • Patience, grace, and a sense of humor.
  • Happiness Engineers must be fluent and eloquent in written English. If you know additional languages, please be sure to tell us.

An ideal candidate:
  • Has created three or more WordPress websites.
  • Has experience installing and configuring WordPress plugins and themes.
  • Is adept at troubleshooting technical issues.
  • Has experience creating bug reports.
  • Has experience providing technical support to customers via telephone, tickets, live chat, or forums.
Note:Applications that are not complete will not be considered.

About Automattic

We are the people behind WordPress.comWooCommerceJetpackTumblrSimplenoteLongreadsDay One, and more. We believe in making the web a better place.

We’re a distributed company with more than 1400 Automatticians in 80+ countries speaking 90+ different languages. Our common goal is to democratize publishing so that anyone with a story can tell it, regardless of income, gender, politics, language, or where they live in the world.

We believe in Open Source and the vast majority of our work is available under the GPL.

Diversity, Equity, and Inclusion at Automattic

We’re improving diversity, equity, and inclusion in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. Diversity, Equity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.

Outreach Specialist / Link Builder [100% Remote]

About the Job
You’ll be in charge of link building tasks on SEO client projects. This includes hands-on work, managing multiple projects with time constraints at the same time, and adjusting strategy as necessary.
Your main task will be to communicate with various website owners to promote our clients’ content. 
We intend to enter into a long-term, project-based collaboration. You will receive your assignments from the founders directly.


Responsibilities:
  • Promote content and articles through concerted email outreach to get authoritative websites and publications to link back.
  • Familiarize yourself with multiple online niches, identify key influencers, and start conversations with them. Maintain these relationships to produce positive results for both parties.
  • Discover link building opportunities through industry-specific searches
  • Ability to track your link building efforts and report results on a monthly basis.


Requirements:
  • Excellent verbal and written communication skills
  • Ability to work within a team and independently
  • Assiduity in performing long-term tasks of the same type.
  • Ability to handle large volumes of projects quickly across various industries
  • Expert level attention to detail is essential

Preferred Qualifications:
  • Basic understanding of SEO and function principles of search engines;
  • Basic understanding of internet marketing;
  • Experience in customer support or customer-facing communication 
  • Tech-savvy and willing to learn new tools


We offer:
  • Create your desired lifestyle
  • Travel and work from wherever you want
  • Possibility to move your residence to a country of your choice
  • Flexible schedule to allow for an optimum work-life balance
  • Create space for personal plans
  • Opportunity to be with dofollow.io team for a long time. We are focused on long term collaboration more than on one-time freelance projects
  • Grow with the company
  • At dofollow.io we find extraordinary talent and build positions around their skills
  • Access to very experienced team members in various Digital Marketing areas. 
  • Every 30, 60, or 90 days propose 1 or more projects you would like to develop for the company. We appreciate and support the initiative.


This is an entry-level position that can be a good start for building a career in online marketing.

 
Apply for this Position
If you’re interested please follow this link, fill out the Google form and provide all the required information. We will contact you regarding the next steps (usually within 4-6 weeks).