Customer Support Specialist

Dear customer support specialist who cares about doing meaningful work,

If your dream is to help people have a positive experience with a solution that truly makes a difference and to do it with a small team that values freedom, sustainability, and ownership, I've got good news for you... we're hiring a Customer Support Specialist at Know Your Team.

APPLY HERE

First, a quick introduction.

My name is Claire Lew, and I'm the CEO of Know Your Team. Our company, Know Your Team, is software that gives you the tools, training, and resources to become a better manager. Thousands of managers at companies like Airbnb, Netflix, Pixar, and Shopify use our software and attend our trainings every single week.

We were born from Basecamp back in 2014, and have been profitable since Month 1. We've been a 100% remote company for the entire time, and purposefully stayed small in headcount, and avoided traditional VC funding to enable us to stay focused on serving our customers to the highest quality. You can read more about our journey so far here. (We're a bit of weird company, admittedly!)

Above all else, what motivates us at KYT is making progress toward our vision:  A world where bad bosses are the exception, not the norm. Imagine a world where leadership doesn't have such a high learning curve. A world where anyone, anywhere, can become a better leader – with a little help from us :-)

We believe if you help managers become better, everything gets better. An organization with better leadership achieves better outcomes and takes better care of its people. Helping people become better leaders might just be one of the most high-leverage ways to help the world.

For our own company, our vision is for KYT to be an independent, remote, profitable company that's small in headcount but impacting tens of thousands (if not hundreds or even millions!) of managers, for 10 years and beyond. We want KYT to be a place where people come to do the best work of their lives – and continue to do the best work of their lives. Sustainability, and lasting in the long-term is a key part of success, for us.

So what's the job?

You'll be responsible for managing and replying to all incoming customer support inquiries during KYT business hours, Monday through Friday, 8AM - 5PM PT across all our channels (Help Scout, Intercom, social media) in an empathetic, friendly way.  Right now, it's the amazing Jenna Chaplin who is running Customer Support – but her exceptional talents fit better with Customer Success, and so you'll have to opportunity to replace her, which we'll be genuinely grateful for.

You'll take on technical support requests, triage tasks to our Engineering Team,  dive-in to troubleshoot and do QA with the customer, and even directly debug issues in the console. You'll acquire deep product knowledge about KYT and problem-solve when customers run into technical issues or confusion about using a certain part of our product.

You'll identify the customers who need our help – the ones who are stuck or don't know how to get started – and proactively reach out to them to lend a hand. You'll share best practices, offer helpful tips, and give them encouragement on their path to becoming a better manager.

You'll be the eyes, ears, and heart of the customer – sharing insights and desires gleaned from customer interactions with the rest of the KYT so our product and offerings can be better for our managers.

You'll own, write, update, and improve all our customer support documentation, including our Help Docs and internal documentation around customer support.

Over time, as you grow more comfortable with the role and the product, you'll run demo tours for prospective and current customers, improve our onboarding flow to enable greater customer success, and strategize + execute cross-functional projects that help improve the overall KYT customer experience.

High-level, here's how you can expect to spend your time in a given week:

• 60% - Responding to support inquiries, Monday through Friday, 8AM - 5PM PT.
• 20% - Working with our Product team to do Q/A and monitoring our errors system, raising important issues to our engineers and proactively notifying customers affected.
• 10% - Improving our support documentation + brainstorming/executing ways to improve our overall KYT customer experience.
• 10% - Working on cross-functional projects that align with your skills/interests that support our team, move KYT forward, and improve the overall KYT customer experience.

 

The full-time salary for this role is $70,000 USD, with health benefits, and unlimited vacation. We try to do everything in our power to give you the trust, space and stability to do your best work.

This is a full-time role. Eventually, we'll hire another full-time Customer Support Specialist for you to work alongside. As the company grows, we'd continue to build a team around you. And if things worked out well, you could potentially grow into a Head of Customer Support role.

Together, we’d grow Know Your Team to be a solution that improves the lives of hundreds of thousands (if not millions!) of managers every day.

Who I am looking for exactly?

I'm looking for an impeccable, clear writer. Fluent in writing and speaking English is a must. You distill complex concepts into simple phrasing, and get-to-the-point quickly and thoughtfully. You communicate warmth and friendliness in your words. It doesn’t matter what you’ve studied (or if you graduated from school at all): You've honed your craft of writing over the years, in your own way. You believe the best writing is not what you intend to say, but in fact, how it comes across to the other person.

You're a problem-solver at heart, who excels in tackling detailed + technical challenges. To you, there's no greater thrill than helping someone else make progress toward an outcome they care about. You consider yourself tech-savvy and innately inquisitive. You relish learning new technologies and new skills, and typically you're always tinkering with something. You even might know some basic HTML/CSS (or even basic Ruby) or have used console tools in the past to help run pre-written scripts – but totally fine if not, too! Either way, it's highly probable that you're "that one friend" all your friends go to when they can't get their computer to reboot properly or need a recommendation on "an app for X". You are curious and persistent to find a solution and creative in how you approach a problem.

You're empathetic (perhaps to a fault, at times!). Your day is made when you can make another person smile – be the Amazon delivery guy at your doorstep or your kid's school teacher via Zoom. Even when the world feels like it's falling apart (oof, does it feel like that more than ever!), you maintain a cheery orientation and choose to see the good in people. In previous work environments, co-workers likely have marveled and how upbeat and calm you remain when others around you feel downtrodden and overwhelmed.

Most importantly, you believe in the vision of Know Your Team. You’ve personally felt the pain of having a bad manager (or two) before. Or you’ve personally struggled to find an effective learning path to become a better leader, yourself. Either way, you’re passionate about what Know Your Team stands for, and how we can help as many managers become better leaders.

I’d love to hear from you. Here's how you can apply:

If you’re interested in working together, apply here by 11:59PM PT Thursday, March 24th, 2022 with the following information...

• Please introduce yourself to us as a potential fellow KYT team member.  What's your story? :-) Writing is one of the top skills we prioritize as a company. Feel free to take your time, as we won't begin reviewing applications until after applications have closed on Thursday, March 24th. Do take license to be creative, and include answers to these questions...
  • Why KYT? Why not work somewhere else?
  • Why customer support? What is it that you love about this industry?
  • What's a memorable customer support interaction you had recently that stood out to you as positive? What made it so?
  • Could you describe a time when you had to teach yourself a new skill in order to accomplish a job or project?
  • What's your favorite spot (e.g., park, coffee shop, etc.) to visit nearby? How do you get there from where you live?
• Then, please answer the following questions, as if you were already a KYT Customer Support Specialist. To help you answer these questions, we've made available a private link for you to sign-up for a demo account of our product here to help give you context. Please note: This is NOT a public-facing domain for potential customers, but is being shared purely to help you in this application process. Here are the questions we'd love for you to answer as if you were already a KYT Customer Support Specialist...
  • "I don't see how to sign up for the free trial account. How do I do that?"
  • "How does your Heartbeat Tool work?"
  • "Do you integrate with Basecamp?"
  • "How does your pricing work?"
  • "Help! Our company changed their domain for all their email addresses and I can't log into Know Your Team anymore... What should I do?" 
  • "I used your Slack integration but I don't see all my channels, please assist." 

Please apply here by 11:59PM PT, Thursday, March 24th, 2022.  We'll confirm that we've received your application within 48 hours. At the conclusion of the review process, we'll respond to every application about the result and next steps. We appreciate your patience as we review each application carefully.

This is a unique opportunity to influence a company's customer support from the first floor and up, and to help solve a significant problem. If you’re the right person for it, I’d be honored if we got to tackle it together.

Looking forward to hearing from you,

-Claire Lew
CEO of Know Your Team

Senior Product Marketing Manager

Clerky is the most popular way for high-growth startups to incorporate and get seed financing paperwork done online. Amazingly, we've grown to this point primarily through word-of-mouth. We've been quiet because we've been focused on building new products to help bring automation and efficiency to legal paperwork for everyone, not just startups. This is a large opportunity and we are well-positioned for it.

As a senior product marketing manager at Clerky, you'll be responsible for the product marketing for these new products, as well our existing ones. This is a rare opportunity for a deliberate, thoughtful product marketer to reshape an entire market — one that quietly underlies Silicon Valley.

This is also a great opportunity to build a world-class marketing function up from scratch. We're a small team of earnest and humble high-performers, constantly striving to improve in our chosen craft. We're looking for someone to bring that same level of excellence to marketing at Clerky. You'll be Clerky's first marketer and report directly to the CEO.

APPLY HERE

Responsibilities

• Develop and execute new product and feature launches
• Write blog posts, newsletters, and social media announcements
• Write whitepapers and case studies
• Engage with customers and foster relationships
• Monitor industry developments and determine necessary adjustments
• Acquire deep understanding of our customers

Minimum Requirements

• You're a wordsmith and have exceptional written and verbal communication skills
• You derive satisfaction from repeatedly refining your work until it's as close to perfect as possible
• You think from first principles and hate blindly following an established playbook
• You're highly autonomous, but very comfortable working with others when needed
• You learn from constructive feedback well
• You can learn how to use almost any software on your own
• You have at least 2+ years of experience in SaaS product marketing

We've been remote-first since 2013. If you're in the SF Bay Area and want to work in an office when the pandemic is over, we could probably arrange that.

We seek the best and pay accordingly. Compensation is at the high end or top of market for a Series A / B startup, with full health insurance coverage and other standard benefits.

APPLY HERE

Creative Marketing Designer

The Role:

Would you like to play a meaningful role in the development of a Machine Learning venture-backed start-up? 

We are seeking a Creative Marketing Designer to lead and project manage MindsDBs creative and develop and maintain MindsDB’s corporate brand style guide. 

Our Creative Marketing Designer can be based in the US, UK or fully remote.

APPLY HERE

You Will:

• Design and art work all visual components for marketing materials, technical illustrations, promotional campaigns, presentations, social media, paid search, website, etc.
• Demonstrate awareness and use of current and appropriate design trends in visual styling.
• Standardize templates for re-use.
• Take the lead in developing MindsDB video content.
• Always advocate for best practice user interaction principles together with a firm grasp of layout visual principles in all your work.
• Ensure consistency of brand usage both internal and external representations including communications, print, digital, marketing, and sales material.
• Organize and maintain all media assets including images, videos, logos, and icon libraries.
  
  

 

You will have:

• 2+ years of relevant experience
• Design degree or equivalent professional experience (we require work samples for this position)
• Comprehensive knowledge of Adobe Creative Cloud or similar technologies.
• Creative and outside-the-box thinking.
• Exceptional organizational and prioritization skills with particular attention to detail.
• Ability to speak and write in English fluently
• Ability to work in a team across multiple projects and timelines.
• Ability to multitask and work in a fast-paced environments
• Ability to work across North American and European Timezones.
• Proficiency with Wordpress/Elementor and Video production suites
  
  

 

Benefits & Perks:

• Fully remote team, flexible working hours.
• Competitive Compensation
• Competitive Equity Package
• Unlimited PTO 
• New Hire remote setup (Remote Workstation)
• Medical, Dental, Vision Insurance (US only)
• Learning & Development budget
• Monthly (virtual) team events
• In-Person team retreats
• Wellbeing/mental health leave
  
  

Diversity, Equality & Inclusion

 

We understand that there's no such thing as a 'perfect' candidate. We're looking for someone passionate, proactive, and ambitious, who is excited to face the challenges of a rapidly growing startup. MindsDB is the type of company where you can grow exponentially, and we encourage you to apply to us even if you don't 100% match the candidate description.

MindsDB is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. MindsDB will give all qualified applicants consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.​

More about us

 

MindsDB helps anyone use the power of machine learning to ask predictive questions of their data and receive accurate answers from it.  MindsDB was founded in 2017 by Adam Carrigan (COO) and Jorge Torres (CEO) and is backed with over $7.6M in seed funding from Walden Catalyst Ventures, YCombinator, OpenOcean, the venture fund launched by the creators of MySQL and MariaDB, SpeedInvest, and the University of California Berkeley SkyDeck fund. MindsDB is also a graduate of YCombinators recent Winter 2020 batch and was recently recognized as one of America's most promising AI companies by Forbes.  To see how MindsDB can help you visit www.mindsdb.com or follow us @MindsDB.

APPLY HERE

Accounting Manager

Time zones: MST (UTC -7), PST (UTC -8)

Primary Responsibilities of the Role

APPLY HERE

As the Accounting Manager at Tithe.ly, you will: 

• Establish and enforce proper accounting methods, policies, and principles
• Monitor and analyze accounting data and entries to produce accurate financial statements and operational reports
• Interpret financial data, including financial statements and key ratios that assist with business decisions
• Manage and hold accountability for accurate monthly, quarterly, and annual closing according to US GAAP
• Lead month-end close process
• Create and enforce efficiencies in financial controls across all departments
• Coordinate and complete annual audits, work directly with external auditors, ensuring an accurate and timely outcome
• Engage in continuous learning, stay current with new accounting standards, and review/write technical accounting memos to address issues while supporting and driving necessary changes
• Participate in the implementation of finance-supporting systems, ad-hoc procedures, and tasks as requested by executive management
• AD-HOC accounting and tax-related projects and reporting
• Manage the accounting of two International subsidiaries with the experience of foreign currency translation used to convert financials to US reporting currency.

A Successful Candidate Will: 

• Focus on performance; ensure accountability and drive results by holding yourself and others accountable to meet commitments, establishing and communicating clear responsibilities and processes for monitoring work, and measuring results. 
• Hold business insight and financial acumen; interpreting and applying an understanding of key financial indicators to guide toward better business decisions. 
• Demonstrate situational adaptability and resilience, adapting approach and demeanor in real-time to match the shifting demands of different situations, maintaining a positive attitude despite adversity.

• Manage ambiguity; even when things are uncertain, or the way forward is unclear, you operate effectively, dealing constructively with problems that do not have clear solutions or outcomes. 
• Take initiative; taking on new opportunities and tough challenges with urgency, energy, and enthusiasm.
• Make complex decisions; making sense of complex, high quantity data and information to drive sound business decisions. 

Technical Qualifications

Required:

• Bachelor's degree (B.A.) in accounting
• Advanced Excel  
• GAAP accounting knowledge and experience, 5+ years
• Accounting Manager experience, 5+ years
• ASC 606 (Revenue Recognition) experience
• Accounting Memos/Process writing experience

Preferred:

• Licensed CPA
• Working knowledge and experience with Sage INTACCT
• SaaS / Payment Services Company with FP&A experience
• Experience with public company audits
• Big 4 public accounting experience

Office Requirements 

• Tithe.ly is a fully distributed team (100% remote) with travel required 3-4 times per year 
• US-based candidates only, PST preferred

APPLY HERE

Digital Designer - eComm Design & Tech Agency

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

Thanks for your interest in the Digital Designer position at Vaan!

A little background:

Hi there! Let's make this personal. My name is Xavier Armand and I am the co-founder and CEO of The Vaan Group (www.vaangroup.com): a remote design and technology agency with headquarters in NY.  We’re looking to hire a Digital designer to join our team.  Agency experience is preferred.

APPLY HERE

Our clients range from large e-commerce enterprises (>$100M per year) to successful mid-stage ($1M - $80 per year) direct to consumer e-commerce brands (these are the brands you’d be working with). You can see the full range client work/portfolio at our website.

We’re a realistic group, not looking for rockstar ninja wizards. Our team resides (or is working from) New York City, Warsaw, Berlin, Bergen, Seville, London, Punta Cana, Sao Paolo, Algiers, Dubai and Rotterdam. 

On any given day, you might:

• 
  Kick-off a new e-commerce website design & development project by leading a design requirements and discovery meeting with a client
• Work independently or collaboratively with team members to produce UX deliverables like: a website audit report; information architecture maps; personas, customer journey maps, wireframes; high-fidelity mockups; interactive prototypes, and design systems 
• Perform user research such as card sorting exercises, usability testing, and user interviews/surveys
• Produce heuristic and competitive analysis reports for a web project
• Play a key role in a design review & feedback gathering session with a client and our project management team
• Work collaboratively with the product management team to design innovative solutions based on generated hypotheses. For example, improvements to the buy box experience on an eCommerce website.
• Work collaboratively with engineers from our team to communicate design specifications and requirements for a web project
• Support a client’s web project launch through things like: performing creative quality assurance and logging feedback tickets using our project/product management software, work with a client to help them get acclimated with their new CMS, and coordinating with our project management team to ensure all product requirements have been checked off before going live 
  
  

The ideal person:

• 
  Understands the demands and expectations of a remote working culture - this one’s especially important to us!
• Is comfortable working collaboratively with product management, project management, engineering, visual/product design, and other stakeholders, in a remote setting
• Is highly motivated, detail-oriented, and capable of thriving in a fast-paced role with limited supervision
• Has excellent organizational, presentation, problem-solving and interpersonal skills 
• Has experience leading and supporting multiple design projects at the same time

• Has experience leading and supporting e-commerce design projects from concept to launch

• Is comfortable using both quantitative and qualitative data to guide design decisions
• Is highly proficient using existing design tools, e.g. Figma, Framer, etc. and not afraid to learn new technologies
• Has experience creating high-fidelity interactive prototypes for internal and stakeholder review
• Is a team player and always willing to knowledge-share and contribute to the growth of the team
  

You bring: 

• 2+ years of experience as a user experience designer, interaction designer, product designer, or similar role
• 2+ years of experience designing for mobile, web and web-based devices
• Excellent UX, UI, and interaction design skills
• Fluency in best practices for web-based product design, as well as strong knowledge of usability principles and techniques
• **Bonus - proficiency in interaction and animation design
  
  

Other things you should know: 

• 
  Salary commensurate with experience
• We offer 10 vacation days plus 20 PTO days
• We offer benefits such as employer-sponsored healthcare coverage, qualifying equipment stipends depending on where you’re located
• We offer an employee profit-sharing program 
  
  
  
  

Please include a link to your portfolio or other samples of work with your application

APPLY HERE

Software Project Manager

We have a new opportunity for a Software Project Manager to join the Bit Zesty team on a full time, permanent basis. This is a fully remote role and can be based from anywhere in the UK or Europe. We’re looking for someone who has recent experience working in an agency or consultancy.

APPLY HERE

In this position, you’ll be responsible for managing expansion projects for our client’s bespoke software applications. You’ll work closely with a technical team of developers, UX designers and fellow PMs to deliver an exceptional service to our clients. It’s a varied, hands-on role in which you will not only make sure that everything runs smoothly, but you’ll also be performing business analysis and quality assurance.

On a day to day basis, you’ll be involved with the following:

• Reporting to the Managing Director and working closely with Developers, UX Designers and other Project Managers
• Leading the delivery of multiple digital product projects for our clients
• Writing user stories and acceptance criteria
• Conducting client meetings to communicate progress, run demos, review priorities and provide budget updates
• Creating and maintaining project documentation and project boards
• Leading daily team stand-ups, identifying impediments and helping to eliminate them
• Testing our work to ensure it meets the quality standards and acceptance criteria
• Triaging and resolving support requests from the clients you look after
• Overseeing the estimation process and actively tracking budget versus actuals
• Writing blog posts and contributing to process improvements

The Person

Ideally, we’re looking for someone with the following:

• Has experience in project management of bespoke software development
• Has experience in an agency or consultancy environment
• Is comfortable working on multiple projects and a varied workload
• Is proactive, with superb organisational skills - someone who makes sure nothing slips
• Is a strong communicator across different teams and cultures
• Has a technical background or passion for technology
• Is curious system thinker who likes to understand how things work and with the ability to problem-solve
• Has experience writing user stories and acceptance criteria (desirable)
• Has user acceptance testing experience (desirable)

Benefits

At Bit Zesty, we offer a range of perks and benefits to help you enjoy your time with us, such as:

• Fully remote working - no more stressful commutes
• Holiday: 33 days (25 paid days leave, plus UK bank holidays and a day off for your birthday)
• Health and fitness allowance to contribute towards your gym membership or fitness app
• Support for professional studies and memberships
• Private medical insurance
• Regular virtual team activities
• An open, dynamic and collaborative digital working culture

Interested? Please click apply now to submit your CV.

Bit Zesty

We’re a small, multi-award-winning digital product development and support agency, helping corporations, charities and the government since 2009.

From our inception, we were partially remote and therefore have well established remote-working systems and practices in place.

Bit Zesty is committed to being an equal opportunities employer, and we welcome applicants from all backgrounds.

APPLY HERE

Right Hand to the CEO

Right Hand to the CEO

Do you love to learn, happy to take on a challenge, and are resourceful? Does a “can do attitude” and the desire to make a big impact in a small, fully remote organization describe you? This role is for you!

APPLY HERE

Greenback Expat Tax Services is seeking a highly-motivated business service professional who loves serving others, has an eye for detail, and great communication skills, and wants to work with a team making a difference. This role would be approximately 70% dedicated to helping the CEO with business priorities and 30% personal support. Everything from calendaring and travel scheduling, to assistance with marketing or PR related activities will cross your path.

Every day will be different, so this role is best for someone who is naturally nimble, resourceful and comfortable operating without a script/routine. We are open to part-time 30 hours/week or full-time.

Sampling of What You’ll Do:

Project Administration:

• Conduct outreach and coordinate podcast appearances
• Set up project plans for surveys we do for our business
• Set up webinar(s) for a partner site
• Organize shipments from the US to Costa Rica and deal with all of the logistics
• We are early adopters of all things technology, so a passion for innovation and strong tech-savvy skills are a must!

Research & Organization:

• Research the cause of discrepancies in our financial reports and help match up the transactions – data enthusiasts will love this!
• Map out workflows we have set up in our marketing CRM to create clarity on the process
• Assist with finding a graphic designer to help organize a last minute ad with a partner
• Basically, you’ll be a part of this great team and pick up workload from any part of the business where your skills can move the needle forward!

Right hand to the CEO:

• Manage a sometimes complex and always changing calendar of personal arrangements and business commitments
• Handle basic bookkeeping and reporting on a rental property
• Book and arrange travel and hotel accommodations for a family vacation
• Type correspondence, track expenses and do personal shopping when requested
• Conduct research for home repairs and manage appointment setting
• Keep the CEO abreast of upcoming meetings or events both at work and at home

What You’ll Bring:

• Naturally curious disposition
• Highly detail-oriented skillset able to juggle many concurrently running projects with accuracy
• Strong finisher – gets joy from seeing a project or assignment through to the end and likes to document processes along the way
• Very strong tech skills in Excel, Word and other core systems.
• Likes to figure out how to do things (Webinars, Podcasts) on your own if given a task to do

 

Because we’re a marketing led organization and the CEO retains marketing related responsibilities, lots of the role would include diving into marketing systems and processes and organizing those elements.

What We Offer

• The opportunity for you to work with highly talented, communicative, make-it-happen people who also love adventures.
• We have an excellent benefits package that includes a 401k plan (with company match), medical, vision, and dental coverage (We pay 75% of your premium), and short-term disability (We cover 100% of the cost)!
• This role will work hand in hand with the CEO/COO, so you’ll get lots of access to mentorship.

APPLY HERE

Happiness Engineer (Technical Support)

As a Happiness Engineer, you love helping people.

Transforming publishing on the web is no small task. Our goal is to build relationships based on trust, resulting in happy, passionate, loyal customers and colleagues. We do this by listening to our customers’ needs and guiding them to the fullest use of the products we offer. We are looking for people with the right mix of compassion, writing skills, and technical knowledge to get the job done.

APPLY HERE

Are you interested in learning more about how our team works? Check out what Happiness Engineers have to say about their work.

In general, a typical day involves:

• Being an active member of a global team that provides 24/7 support via live chat, tickets, one-on-one screen share sessions, and forums. 
• Helping people use Automattic’s products, including WordPress.com, WooCommerce, Jetpack, Tumblr, and more.
• Troubleshooting, investigating, and creating detailed bug reports.
• Building a community of support by sharing knowledge and helping team members around the world.

Being a Happiness Engineer requires:

• Mid to high proficiency with WordPress, HTML, and CSS.
• Experience providing technical support to customers, particularly via live chat, tickets, telephone, or forums.
• Excellent written and communication skills, with a knack for taking technical language and making it understandable for the general public.
• A passion for solving challenging problems and proposing elegant solutions.
• Solid ability to identify and accurately document technical issues.
• An intense intellectual curiosity and an eagerness to share knowledge with others.
• Patience, grace, and a sense of humor.
• Happiness Engineers must be fluent and eloquent in written English. If you know additional languages, please be sure to tell us.

An ideal candidate:

• Has created three or more WordPress websites.
• Has experience installing and configuring WordPress plugins and themes.
• Is adept at troubleshooting technical issues.
• Has experience creating bug reports.
• Has experience providing technical support to customers via telephone, tickets, live chat, or forums.

Note:Applications that are not complete will not be considered.

About Automattic

We are the people behind WordPress.com, WooCommerce, Jetpack, Tumblr, Simplenote, Longreads, Day One, and more. We believe in making the web a better place.

We’re a distributed company with more than 1400 Automatticians in 80+ countries speaking 90+ different languages. Our common goal is to democratize publishing so that anyone with a story can tell it, regardless of income, gender, politics, language, or where they live in the world.

We believe in Open Source and the vast majority of our work is available under the GPL.

Diversity, Equity, and Inclusion at Automattic

We’re improving diversity, equity, and inclusion in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. Diversity, Equity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.

APPLY HERE