Director of Content Marketing

At Podia, we’re building the most creator-friendly platform on the planet to help people sell online courses, memberships, webinars, and digital downloads to their audience.

One of the ways we’re doing that -- besides our awesome all-in-one platform -- is delivering the best content on the planet for creators, teaching everything they need to know about creating, marketing, selling, and thriving with their digital products.

The online business content world is a noisy one, overflowing with clickbait content promising quick riches for little work…as long as you buy today.

We do things differently.

APPLY HERE

Our content team: 

• Protects online creators from shallow, predatory content 🛡
• Shows them what they’re actually capable of achieving 🏆
• Helps them do the work required to move forward, whether they’re building their first product or planning their 50th launch 📈
• Removes the obstacles standing in their way, and lead our creators to success 💰

Want to see our content in action? Check out our blog and our videos page.

We’re looking for an experienced Director of Content Marketing to help lead our content team — currently two writers and a video content marketer — in this quest.

Why this is a dream content marketing opportunity

Podia has been growing organically for the last five years, and we’ve put significant budget and bandwidth into content.

You’re not building from scratch; your strategies and campaigns will get in front of thousands of creators from day one, and you’ll be able to move fast.

At the same time, even though we’ve been around since 2014, Podia — and the creator economy — are very much just getting started, and you’ll have real flexibility and budget to create your own strategy that helps us get to the next level of scale.

You’ll be joining a team where content is far from an afterthought; it’s absolutely core to our brand. In fact, our marketing leaders come from content backgrounds; you’ll be reporting to Benyamin Elias, our Director of Growth Marketing who was previously a Director of Content Marketing at ActiveCampaign. 

Our CMO, Len Markidan — who you’ll also work closely with — was the Head of Content Marketing at Groove before joining Podia.

You’ll also start with three world-class direct reports: Rachel Burns and Nicola Wynn are experienced writers, and Ben Toalson has grown our YouTube channel to more than 20,000 subscribers.

In short: we know how important exceptional content marketing is, and you won’t be pulling teeth to get leadership to take content seriously.

Oh and by the way, you won’t be limited by the usual blockers:

If you’ve ever been asked to do marketing for a product that isn’t very good, or is in a “nice to have” market, you know how hard it is to watch customers slip away for yet another month of flat growth.

At Podia, our NPS is in the 99th percentile for internet companies. Our customers love us, we’ve helped many of them become successful, and your hard work won’t go to waste.

The creator market is on fire right now. As more and more people join the creator economy, Podia is there to tap into the demand — with a platform that creators need to run their business. This is a must-have product in a high growth market, and our growth reflects that.

If you’ve been stuck marketing a “boring” (or worse) product, you know how hard it is to wake up and fake enthusiasm about what you’re selling.

Podia gets emails from creators every day. Every single day, there's a creator using Podia to earn their first dollar online. We have customers all over the world — people who are starting side hustles or starting business or quitting jobs because of the income they make from Podia.

If you’ve ever been frustrated by following the “playbook” or trying to hit …questionable… KPIs, you know how it feels to have your creativity limited.

We’re not interested in a cobbled-together playbook of “best practices” or arbitrary goals. Everything we do at Podia starts with the creator and continues to the business — we want to do what works, and that means looking past playbooks to find the real levers for growth.

In this role, you’ll work with the Director of Growth Marketing to write a new content playbook, and you’ll lead our amazing content team in running with it.

If you’ve had to share results with other departments (or get sucked into enablement, or deal with fire drills when other teams don’t hit their goals), you know what it’s like to do everything right and still feel like things went wrong.

Podia is 100% self-serve. There is no sales team. Marketing finds and converts the entire pipeline.

If you’re still excited after reading that, let’s get into the details.

Here’s what you’ll do

• Build and execute a content marketing strategy to help Podia grow — across our website, blog, and social channels, but also within our product and community. We see content as a way to help Podia grow by making our creators more successful.
• Understand how content can impact creators at every stage of their relationship with Podia.
• Manage end-to-end development of content across our content team, currently consisting of three people, in pursuit of our marketing team goals. 
• Identify and capitalize on SEO opportunities. You should have a strong understanding of SEO, but you’ll also have access to our SEO advisor, who’s among the best in the business.
• Hold a high standard for excellence for all of our content.
• Write content for our portfolio of channels. This is a player-coach role where you’ll be both managing and creating content.
• Ensure that our content efforts are aligned with our broader company goals, and work closely with both your reports and the growth marketing team to push projects forward.

We’re looking for someone with:

• At least 5+ years of experience in content marketing, and at least 2 years of experience managing a content team.
• A broad perspective on content marketing. Content marketing includes blog posts and SEO, but you’re also interested in the big picture — how content (across mediums and channels) helps create growth for both Podia and our customers.
• A track record of producing the best content of its kind on the internet, and the portfolio to prove it.
• Proven ability to grow a content operation against measurable goals.
• Excitement about the role content plays in moving our business — and our customers — forward. I.e., you put as much emphasis on the “marketing” part as the “content” part.
• Editing chopz. You can make any piece of content, and any writer, better when you work with them.
• At least 4 hours overlap with US Eastern Time

We get hundreds of job applications for every open role. If you’d like some tips on how to stand out, read this thread by our CMO, Len Markidan.

It’d be REALLY great if you also:

• Have created and/or sold an online course, community, webinar, coaching service, or download
• Have worked with digital creators
• These are nice-to-haves, but not requirements. Don’t be discouraged if they don’t apply to you. If you’re confident you’re otherwise perfect for this role, please apply!

Benefits

Here’s what you’ll get if you join Podia:

• Competitive compensation. We want to hire the best people, and we’re ready to pay for them. We use a standardized salary scale set at the 90th percentile of US salaries for each role—regardless of where you are in the world. 💰
• Ultimate flexibility. We try to have some overlap time every day, but outside of that, work whenever and wherever you work best. 🗺️
• Extreme autonomy. No micro-managing here. After onboarding, you’ll be given high-level direction and then left to solve it the way you feel is best. 📚
• That said, the rest of the team is always ready to lend a hand—or even an ear if you just need to bounce some ideas. 💡
• You’ll be working with a diverse team from a range of countries and backgrounds. We work hard to make Podia an inclusive workplace for everyone. 🌈
• We have a rapidly growing base of passionate customers. Your work will be seen and appreciated by many people. ❤️
• Great benefits including three weeks paid vacation (plus another week during the December holidays), sabbaticals every three years, professional development credit, paid family leave, a new laptop every three years, and more. ☺️
• (Paid for) annual retreats to spend time with the team and have fun together (or a still-pretty-great virtual retreat when there’s a global pandemic). ✈️

Sound like you? Want to be part of a smart, nimble, motivated team working hard to build something big?

We’ve been around since 2014, have the greatest customers in the world, and a team that will stop at nothing to help our creators win. 

If that sounds like something you want to be part of, we want to hear from you 📣

About the hiring process:

Interested in joining our team? Great!

We’ll begin reviewing applications immediately and continue to review them for a minimum of two weeks or until the job posting is closed. There's no benefit to applying in the first five minutes, and we'd rather you take your time. We heavily weigh the answers to our application form rather than data from LinkedIn or resumes. We typically reduce the candidate pool down to a small handful who move on to a small test project.

The project phase is a paid article, run very much like an in-house piece of content at Podia. We’ll contact you to reserve a three-day slot in the upcoming week to complete your test article, and once that slot begins, we’ll send you your assignment. 

After that, we’ll review the test projects, provide feedback in a single revision round for promising projects, and then based on the results of the revision round, select candidates to interview.

You’ll have four total interviews over Zoom, including:

• The CMO
• The Director of Growth Marketing (Hiring manager)
• The three members of the content team (roundtable)
• The CEO

The last interview will be with Spencer, our CEO, who can answer any questions you have about the broader goals and workings of the company.

After that, we'll decide on our final candidates and ask for professional references from both a previous co-worker and a manager. We'll reach out to those references to set up a brief 10 minute call or email.

Finally, all going well, we'll make a written offer to the successful candidate which can be signed electronically 

We’re looking forward to chatting!

APPLY HERE

Data Prospector/ Link Builder

This job post is for a data prospector for a link building and digital PR agency based in the UK.

I'm looking for up to 2 new people to join our team of expert link builders. We work with clients from across the globe - and are working on the campaigns of Silicon Valley startups, established eCommerce companies, and some INC 5000 companies. We are at the top of our game when it comes to this sector of the SEO industry, and with our help and training, you could be well on your way to developing a promising new career. To get a sense of what we do and why you should join us, visit here -- > https://youtu.be/DRBuBgkoFII

What is a Data Prospectors day like?:

• Collecting and editing data through extensive web research, using of google sheets, 
• Analyzingmultiple information sources to resolve factual discrepancies in data.
• Engaging in online discussion with colleagues on best practices for getting positive results.
• Ensuring quality of data in the database.

APPLY HERE

You are an outstanding candidate if you: 

• Love to spend hours in front of your PC
•  Superb at finding information on the web
• Can type reasonably fast
• Love  to work  with a tech loving cool virtual team.
• Have a webcam and mic and be available for meetings.
• Are Tech Savvy
• Can work close to the UK (GMT Time Zone) working hours of 9am - 6pm.
• Have the ability to problem-solve and work independently - but can ask questions when needed
• Be open to training (as you will be trained by me and my project managers)
• Have  the hunger to be amazing at what you do

Educational Requirements: 

University degree or equivalent. In lieu of a degree, 2-4 years of experience working in English in a business environment. 

Work Experience at any of the following:

• Web research
• Link building
• Localization projects
• Data collection
• Research and information analysis

Bonus points:

If you are familiar with using SEO tools like Ahrefs and Pitchbox and have experience with creating link strategies. 

Salary and Benefits:

The salary of this job (Once it moves to a full time position of 40 hours per week), will be equivalent to $600 to $840 per calendar month  depending on experience and competency. 

But on top of that: 

• we have a set pay progression plan which means this can go up with time... 
• And a performance incentive plan which means if you’re able to hit targets, you will also qualify for a quarterly bonus as well. 
• And there’s even a chance of promotion - every management and senior position we have in the company has been from within. 

If you feel you are the next glowing member of this awesome platform, please follow the application process here: https://peacockshades.hrpartner.io/jobs/tlg-prospector-2zmdj

Senior Product Marketing Manager

Clerky is the most popular way for high-growth startups to incorporate and get seed financing paperwork done online. Amazingly, we've grown to this point primarily through word-of-mouth. We've been quiet because we've been focused on building new products to help bring automation and efficiency to legal paperwork for everyone, not just startups. This is a large opportunity and we are well-positioned for it.

As a senior product marketing manager at Clerky, you'll be responsible for the product marketing for these new products, as well our existing ones. This is a rare opportunity for a deliberate, thoughtful product marketer to reshape an entire market — one that quietly underlies Silicon Valley.

This is also a great opportunity to build a world-class marketing function up from scratch. We're a small team of earnest and humble high-performers, constantly striving to improve in our chosen craft. We're looking for someone to bring that same level of excellence to marketing at Clerky. You'll be Clerky's first marketer and report directly to the CEO.

APPLY HERE

Responsibilities

• Develop and execute new product and feature launches
• Write blog posts, newsletters, and social media announcements
• Write whitepapers and case studies
• Engage with customers and foster relationships
• Monitor industry developments and determine necessary adjustments
• Acquire deep understanding of our customers

Minimum Requirements

• You're a wordsmith and have exceptional written and verbal communication skills
• You derive satisfaction from repeatedly refining your work until it's as close to perfect as possible
• You think from first principles and hate blindly following an established playbook
• You're highly autonomous, but very comfortable working with others when needed
• You learn from constructive feedback well
• You can learn how to use almost any software on your own
• You have at least 2+ years of experience in SaaS product marketing

We've been remote-first since 2013. If you're in the SF Bay Area and want to work in an office when the pandemic is over, we could probably arrange that.

We seek the best and pay accordingly. Compensation is at the high end or top of market for a Series A / B startup, with full health insurance coverage and other standard benefits.

APPLY HERE

Social Media Manager

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

The Opportunity You've Been Looking For

Are you looking for an opportunity to lead and make an impact at a company that offers a flexible work schedule and an amazing culture? We're aiming to significantly up-level our social media presence and strategy, so if you are searching for a role that will empower (and support) you to fully leverage your creativity and expertise to build and execute that plan, then this may be a great fit!

APPLY HERE

Why is New Law Business Model Such a Cool Place to Work?

First, we have an amazing mission! We help transform how lawyers practice law, providing them with a proven business model to serve families and small business owners as a trusted advisor, while reclaiming their humanity, having full control over their income and their calendars, and creating a life and law practice they love.

We’re also a 100% virtual company that offers flexible working hours in an environment where family comes first. Our team is comprised of thoughtful, accomplished, and laser-focused individuals who are taking us to new heights of growth, having made the Inc. 5000 Fastest Growing Companies list for the past 4 years and counting.

What We Offer

• Competitive salary of $65k-$75k, based on skills, experience, performance, and knowledge
  
  
• Comprehensive benefits including medical, dental, vision, generous PTO, a 4% 401k match, and long-term disability insurance
  
  
• Flexibility and 100% remote work with an established, high-achieving (4 years in a row Inc. 5000), experienced, and fun team
  
  
• A company culture that doesn’t just tell you, but rather shows you that we care about you, and we support your fully integrated life
  
  
• Ability to work with a team of smart and caring professionals who exemplify—and celebrate—our five core values: Be Badass, Walk the Talk, We Rise, You Matter, and Build Legacy
  
  
• Career and personal fulfillment when you make a deeply impactful and meaningful contribution to the growth of an organization that serves a community of service-oriented lawyers
  
  
• Commitment to professional development and support for your growth

The Necessaries

• 4+ years of Social Media Marketing experience
• Four-year degree in Communications, Marketing, English, Business or related academic area
• Creative social media writer and storyteller, ideally with experience writing for the legal, B2B, and/or online training and services space
• Extensive experience with social media monitoring, publishing and listening platforms, with proven track record of growing brand presence
• Adept at building, moderating, and managing social media communities using proven strategies that produce a high-level of engagement and sense of belonging
• Excellent written and verbal communication skills with emphasis on proofreading, grammar, and reporting excellence (communications style embodies empathy, patient, diplomatic, sense of humor)
• Well-acquainted with social media writing best practices, which includes attention to voice, tone, audience, and different content needs for different social media platforms
  
  
• Proactive and consistently works on improving their “craft” according to industry trends
  
  
• Excellent organization and time management skills, team player, and strong attention to detail
  
  
• Strong communication and interpersonal skills; experience working collaboratively with internal and external teams
  
  

New Law Business Model is an equal opportunity employer and we value diversity at our company. We do not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteranstatus, or any other characteristic protected by applicable federal, state or local laws.

APPLY HERE

Social Video Marketer

Have you had success building a brand with video content on social media? Put your passion for storytelling to good use and create an impact in a rapidly growing software business.

We are currently seeking an outgoing, creative, and enthusiastic social video marketer to help build our social media presence with excellent video content. We encourage autonomy and creativity, while ensuring that we leverage each other's skills, ideas, and potential.

APPLY HERE

In this role, you will work closely with cross functional departments to build a community around video content on TikTok, Instagram, Twitter, YouTube, and other platforms. Take advantage of the growth opportunities that come with an expanding software success story.

🇨🇦 This position is 100% remote.

Key Responsibilities

• Be the video friendly face of the AgencyAnalytics brand and build a community around the brand and AgencyAnalytics customers
• Make interesting and creative weekly short and long form video and live video content for social media channels like TikTok, Instagram (stories, reels), Twitter, LinkedIn, Youtube and others
• Be comfortable creating content through a variety of methods including using self generated content, user generated content, influencer content, etc
• Create relationships with other video creators and niche influencers on social media to leverage content creation
• Work with our team of content marketing, performance marketing, product marketing, partner marketing, graphic designers, and video editors to create, innovate, and distribute highly engaging content such as blogs, webinars, podcasts, graphics, animation, and video
• Community management on our social media platforms - update content regularly, engage with our audience, and maintain a general response to interactions with our brand
• Daily engagement with any social audience inquiries, relaying questions to correct team members and ensuring quick response times
• Create and oversee our brand voice and visual appearance across all social channels while influencing cross-functional teams on brand consistency
• Create consumer-facing content for our social media channels yourself, including TikTok videos, IG stories, IG lives, etc on behalf of the brand
• Measure, report, and optimize based on internal data to impact overall business growth goals
• Stay on top of social media, industry, and cultural trends to ensure our social media presence is world-class and industry-leading

Job Benefits

• Profit-sharing, distributed quarterly
• Growth opportunities that come with a rapidly scaling business
• 4 weeks vacation and paid sick days
• Happy Hour every Friday
• Extended health benefits
• Continued education allowance
• Annual fitness allowance
• Work from anywhere in the world
• Join a bootstrapped, profitable company and a product-focused & customer-oriented team

APPLY HERE

Community Manager

The Role

We are looking for a passionate Community Manager to join our team. If you are a tech-savvy professional, experienced in social media, community building, and promotional events, we want to meet you. The salary for this position is €45,000 annually. You can work from anywhere in the world. Your job will include:

APPLY HERE

• Design and implement social media and community strategy to align with business goals across various networks (Twitter, Facebook, Instagram, LinkedIn, owned channels, etc.)
• Perform research on current benchmark trends and audience preferences 
• Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos, and news) Plan and oversee the creation of design assets for social media accounts (e.g. Facebook timeline cover, profile pictures, etc.) 
• Suggest and implement new features to develop brand awareness, like promotions and competitions
• Respond to comments and customer queries in a timely manner 
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing, Product, and Sales teams to ensure brand consistency and to stay updated on new products and features
• Nurture relationships with customers, potential customers, industry professionals, and journalists
• Prepare weekly and monthly reports on key metrics and ROI

About you

• Proven hands-on experience with social media and community management for brands
• Experience working with B2B SaaS brands
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, etc.)
• Excellent (copy)writing and communication skills
• Ability to identify and track relevant community metrics
• Ability to interpret website traffic and online customer engagement metric

About our team

Toggl is a distributed team of 80+ people working remotely from 30 countries. We take pride in our professional, learning-oriented and friendly working environment that values work-life balance and constantly doing our best in every aspect of our work. You can work from anywhere in the world, because we know great people do awesome work wherever they are. Every few months we travel to meet up somewhere in the world and spend some quality time together. Our business is profitable with a healthy margin and we are built with no outside investments, so you can count on a stable working environment.

Some benefits

• Freedom to choose when and where you work from.
• 24 business days of paid time off a year, plus your local holidays.
• 2 company retreats and 2 team meetups a year (expenses covered) for team-building.
• Laptop and a €2,000 budget to set up your home office.
• Reimbursement for co-working space rent or internet service at home.
• Opportunities to attend trainings, workshops or conferences.
• Monthly reimbursement for gym membership, massage and other things to improve your health.
• Support for buying a phone, eyeglasses or tools you need for doing your best work.

Apply now!
All it takes to apply is answering a short skills test that assesses your expertise. Only candidates who score well on the test will be considered.

APPLY HERE

Outreach Specialist For A Cause That Matters

Start Your Recovery, a leading resource for people struggling with substance use disorders, is looking for smart, experienced communicators with a passion for causes that matter and a commitment to making a difference. 

Website

This position will help raise awareness of important resources to support individuals struggling with mental health challenges and or substance use disorders.

Start Your Recovery distinguishes itself from other companies through our serious thirst for impact and our not-so-serious culture. Yes, we flex our muscles as creative experts, technologists, and marketers. But we’re also regular people who care about the human side of showing up for work each day.  In other words, kidding around with colleagues (and real kids in our Zoom meetings!) is common, and we wouldn’t have it any other way.

Responsibilities include the following:
• Reaching out to potential partner organizations via email and cold call
• Conduct intro calls and meetings
• Request organizations share client materials and resources

Required qualifications include the following:
• Excellent verbal and written communications skills (English)
• Excellent time and task management
• Excellent problem solving and critical thinking

Compensation: $8-$14 USD per hour

How to apply: email us your resume and cover letter. In your email, tell us:

1. How you exceed each of the job's three required qualifications 
2. Why you are interested in this position

Website

Customer Support/Sales Lead

WiFi Tribe is a community of 1,071 remote professionals from 62 nationalities. For the last 5 years, we have been traveling the world together with our members, living in a different city every month.

APPLY HERE

Due to the global pandemic, the interest in what we do has exploded. We're now expanding our team and looking for a talented person to help our members get on the road and take on the world with us.

The Tribe Support & Sales Lead is the centre point of all communication with our members and soon-to-be members. Tribe Support is our WiFi Tribe term for customer success.

This is definitely a hands-on role. It's all about obsessing over great communication, making quick decisions, guiding our members through their journey with us, helping them solve problems and challenges they face along the way, doing everything in your power to encourage (the right) people to join and to keep coming back, and building the processes and systems that will take our support team to the next level.

You will be both the voice of WiFi Tribe and the voice of our members at the same time, as you champion for their concerns and perspectives in front of the rest of the team. You will also be applying your natural sales talent to help accepted members make the decision to join the Tribe and to ensure that our Chapters are always fully booked.

This is a fully remote role, with the opportunity to join some of our Chapters and travel with our members too!

Who We Are (Our Culture)

• We are family. We’re a small, tight-knit team and although we’re fully remote, we take every chance to be together. We look out for one another and cheer each other on.
  
  
• We’re obsessed with this community. We have all chosen to join the team, first and foremost, because we love this community; a place where remarkable people from all over the world meet to take on the journey of life together.
  
  
• We’re as diverse as the United Nations. Our team of 13 comes from 10 different countries. Many of us have become permanently nomadic global citizens, as we travel the world side-by-side with our members.
  
  
• We’re small but mighty. What we don’t have in numbers, we make up for in determination and resourcefulness. We’re nifty, we’re inventive and we don’t give up.
  
  
• We are brave. We don’t compromise when it comes to our values, our mission, or who we are. Every member of our team has the courage to stand up for what they believe in and challenge bad ideas. We know that doing the right thing always pays off in the end.
  
  
• We care. We take full ownership of our work because we take pride in everything we do. We care about how we show up and who or what we’re becoming. And of course, we care about our teammates and our customers members.
  
  
• We’re explorers at heart.We’re curious and adaptable, which is why each of us chose to take on this crazy challenge of building a global community and a startup at the same time. Everyone on the team has lived, worked, and travelled with the Tribe for at least a month – some of us for years. Joining this team means embarking on the biggest adventure of your career… but don’t worry, you’re in good company.
  
  
• We lead with humility. We don’t compete for wealth, titles, or status; we’re driven by passion and excitement for our mission. There is no space for big egos here.
  
  
• We treat people right. There is never a good enough reason to treat someone without dignity and respect. We challenge ourselves to treat others the way they would want to be treated.

Who You Are

• You’re a skilled customer experience manager. You’ve got 1-2 years of experience in customer happiness and success. This won’t be your first time building out systems and optimising the customer experience department.
  
  
• You’re able to understand how others feel. You’re able to put yourself in the shoes of our members, especially those who are new to our community and this lifestyle. It takes courage and determination to make this lifestyle a reality and a leap of faith to join our community.
  
  
• You have a mind for strategy. You enjoy taking on a challenging goal and working backwards to make it happen. You spend time thinking about how your work fits into the bigger picture and how to achieve your desired outcome.
  
  
• You set your own course. As long as you know clearly where you’re going, you know that you’ll be able to figure out how to get there. You don’t wait for someone to tell you what to do.
  
  
• You’re super organised. You can work systematically and manage to keep on top of everything. You hate to leave things unfinished and always circle back around to make sure that everything has been taken care of.
  
  
• You obsess over details. You put care and attention into everything you do; your choice of words, the structure of your email, and even the punctuation. You know that the way that you write has a big impact on how the person on the other end feels.
  
  
• You love to communicate in writing. You’re one of the best writers you know. You know that you can convince anyone if you can just write them an email. You’re quick at it and you feel totally at ease with words!
  
  
• You’re a natural at sales. You have a natural talent when it comes to talking to people’s needs and emotions, and helping them overcome their blockers. Maybe, you don’t quite identify as a sales person because it’s such a subtle and natural way to communicate for you and you dislike the negative stigma that comes with sales, but you know you’re great at it.
  
  
• You enjoy solving problems. If there’s a challenge, you will find a win-win outcome. You dig deep until you understand what is truly going on under the surface that might have been left unsaid.
  
  
• It’s in your nature to help others. You care deeply about fairness and you’re always looking out for others. You’re the person who others come to for help and you love being that person.
  
  
• You’re a quick decision-maker. Analysis paralysis is not something you suffer from. You’re able to quickly assess a situation and respond thoughtfully but without overthinking it.
  
  
• You don’t crack under pressure. You don’t shy away from addressing conflict. You know that at the other end of conflict is usually just frustration that needs to be voiced, understood and talked through.
  
  
• You’re a tinkerer. In your professional career so far, you’ve noticed that you’re always making improvements, big or small. You can’t sit still because you know that there’s always something that can be made better. You love doing things efficiently.

Things You Might Do

• Take ownership over Tribe Support. This means managing the department, overseeing all email communication with the WiFi Tribe community, and being the champion/voice for our members to the rest of the team.
  
  
• Help applicants who were accepted by our Admissions team in making their decision to join the community, and make their onboarding journey smooth.
  
  
• Advise members of what Chapters might be best suited for their journey and discuss concerns.
  
  
• Write member-facing documentation, PDFs, and communications to inform the community about big updates.
  
  
• Set aside time to make impactful, long-term improvements and carefully document all processes within your department.

Required Skills & Experience

• 2+ years working as a customer success manager
  
  
• Experience in a sales role
  
  
• Impeccable grammar and eloquent written English 
  
  
• Ideally, you’re comfortable with design tools and have basic design skills to make documents look good

Perks & Compensation

• $30,000 - $50,000 p.a. for full-time (but the role will likely start as part-time)
  
  
• The chance to take on a key role in a (still) small but growing start-up, positioned with a strong brand in a market that has just blown up overnight
  
  
• Fully remote work (from wherever in the world you feel most productive) 
  
  
• A month of working from anywhere on us; join one of our Chapters (worth ~$2,500) so that you can soak in the experience, travel and work remotely alongside our community, and learn from incredibly talented remote professionals
  
  
• Be part of a tight-knit community of 1,071 remote-working, entrepreneurial professionals and build your global network 
  
  
• Sponsored learning resources (e-books, audiobooks, online courses, etc.)

How to Apply

Our application process has 5 stages:

1. Please send in your application through this form
2. The second stage involves more written questions
3. The third stage is a video interview call
4. We may ask you to provide additional professional references
5. The final stage is an interview with our CEO and COO

Deadline

Our deadline is: Friday, October 8th, at 11pm CET (5pm ET). Click here to add a reminder to your calendar so you don't miss the deadline!

APPLY HERE