Sunday, December 27, 2020

Customer Support Agent

About us:
Founded in 2017, BRIO was created to empower individuals  to better understand their health through a science-based platform. In order to achieve this goal, we have developed relationships with labs, medical providers, and employers. Our expertise puts us in a unique position to help expand COVID-19 testing access through employers, and we have focused all of our company efforts to work on this problem. Crunchbase recently listed us as a ‘Startup to Watch’ and we’re always proud to be picked up by our local tech journalists.


About the Position: 
This is a full-time (40 hours per week) contract-to-hire position that can be performed remotely from anywhere in the U.S. We are looking for two positions: one candidate for early morning, East Coast coverage; and one candidate for evening, West Coast coverage. Some weekend hours may be requested. 



This is a rare opportunity to get involved in solving a truly meaningful problem with massive scale. The product is up and running, and there is still a ton of room to make your mark as an early member of the team.

The right person for this role will be a self-starter with excellent written and verbal communication skills, a strong attention to detail, and the ability to perform at a high level as both an individual contributor and a member of a team. Our business is rapidly expanding, and as such, the right candidate will have experience in a customer support or client facing role in a similarly paced SaaS company or high-growth environment.

Your primary responsibility will be to focus on resolving customer inquiries that are often serious and require immediate attention. Due to this, it is important that whoever is hired for this role has strong interpersonal skills, truly loves helping people solve complex problems, and has the ability to do so with sensitivity and tact.

 
As Customer Support Specialist, you will:
  • Act as a primary point-of-contact on the front lines for urgent resolution of common and novel problems.
  • Manage communication between internal departments and external stakeholders to avoid testing delays and/or service failures.
  • Interact with clients as needed to obtain client requests.
  • Provide answers to clients by identifying technical problems, researching answers, guiding members through corrective steps, and escalating queries to the appropriate team members when needed.
  • Demonstrate a pleasant email presence through professional and courteous client interactions.
  • Proactively solve problems.


You are:
  • A self-starter. Someone who feels empowered to take initiative to solve a problem whether you know the answer or not.
  • Intuitive, inquisitive and find passion in tackling unique problems.
  • Able to learn quickly on the fly and are excited to take ownership of a project from start to finish.
  • Not afraid to fail and relish learning from those failures.
  • Eager to learn and have a strong drive for results.
  • Comfortable dealing with ambiguity on a day-to-day basis and are excited to be a part of building something from the ground up. 
  • Someone who values diversity in their day and thrives when they’re able to knock out all of their work.
  • Not afraid to have fun and interact with the team, but knows the right balance and when to get back to work.

Requirements
  • 2+ years of previous Customer Support experience, including email, chat, and/or text support.
  • Excellent written and verbal communication skills.
  • An empathetic and proactive approach to customer service.
  • Strong organizational and time management skills.
  • Exceptional attention to detail and the ability to maintain accurate and thorough documentation.
  • Strong problem-solving abilities.
  • Technologically savvy and comfortable with various computer/web applications.
  • Ability to accommodate early morning East Coast coverage or evening West coast Coverage 
  • Experience working on remote teams and are effective in communicating in this environment 



Preferred qualifications:
  • Experience providing Customer Support for a SaaS product
  • Experience in high-criticality and high-stakes industries such as health, finance, or aerospace
  • Experience working in a seed-stage, high growth startup environment



Commitment: This is a full-time (40+ hours per week), contract-to-hire position. This position is fully remote and can be performed from anywhere in the U.S. A typical schedule for the East Coast hire is 8AM - 4PM EST and a typical schedule for the West Coast hire is 12pm-9pm PST, including some weekends. 



Brio values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas.

If this opportunity sounds like you, please email support-jobs@getbrio.com with a cover letter explaining  why you’d be a great fit, along with your resume and LinkedIn profile.

Head of Customer Support

CoinTracker is a portfolio assistant for cryptocurrency. Used by over 100,000 cryptocurrency holders with over $1,000,000,000 in crypto assets, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.


Our mission is to increase the financial freedom and prosperity of individuals and companies.

Some things we’re proud of:
💲 Over $1B in crypto assets are tracked on CoinTracker
📈 Over $1M per year in revenue, portfolio subscriptions growing >10% week-over-week
🤝 Partnered with Coinbase, TurboTax, and other industry leaders
💼 Backers including Y Combinator, Initialized Capital, Serena Williams, and more
🗺️ Founders: Jon and Chandan previously built TextNow ($50M/year revenue business) and worked at Google & Google[x]


Your opportunity
Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve peoples' lives. As the first full-time customer support person on the team, you will be the face of the company to CoinTrackers!

You will:
  • Spend the majority of your time interacting with users by email, chat, and occasionally by phone
  • Improve our help content, knowledge center and contribute to our online community
  • Channel the voice of users to the rest of the company to improve our product
  • Collaborate with the whole company from engineering to design to tax to help solve user problems and delight customers

You may enjoy this role if you:
  • Enjoy writing
  • Are passionate about cryptocurrency
  • Like explaining complex topics to people in a simple way
  • Can empathize with users and quickly grasp the issues they’re facing
  • Love constantly learning about a technical product, even when it’s a little out of your depth
  • Thrive in an early-stage startup environment with less stability and more ambiguity
  • Work effectively in a remote setting

We are looking for someone who is:
  • A cryptocurrency holder
  • Clear and proficient in written communication in English
  • Empathetic, positive, patient and excited to help users' solves their pain points
  • Organized, reliable, independent and productive
  • Comfortable with mathematical and financial topics
  • Aware of what goes into building and improving a software product
What's it like working at CoinTracker?
We are a fully distributed, tight-knit team spread across five countries. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Intercom, Google Docs, Linear, Notion, Slack, and Zoom. We also stay aligned through weekly all hands, weekly goal setting, and daily standups. We aim to empower every individual on the team with full transparency, ownership, autonomy, and clear objectives.

If this sounds exciting, we'd love to hear from you!

Copy Writer/Review Responder

WebPunch is looking for a friendly, team-oriented writer to help take our brand to the next level. Our company responds to online reviews on behalf of our clients and a lot of your work would be fulfilling this need. We require a writer who can change the voices of their writing, is detailed, and shows initiative in making things happen. In addition to responding to reviews, our writers write blog articles, help create marketing materials and sales assets. Being able to edit is important to us.
An ideal fit would be a candidate that is a detailed, people person and enjoys working with a team and clients. Meeting deadlines is of paramount importance. Creativity is encouraged and valued. The ability to lead, manage, and inspire people is also vital. 

Why should you work with us?
We offer very flexible schedules with over a month of paid time off. As long as you can meet us for standup (everyday M-F at 10 am MST) and your work gets done, you can work on things at a time that works best for you. Our company is full of huggers. When we get together (in normal times) we do tons of fun stuff. These days it’s more about extra paid time off and virtual cooking classes but hopefully, we’ll get back to normal soonish. We want you to become your best self and we will work with you to make that happen. YOLO! 

Candidates that might be considered for the position will be asked to take part in a few writing exercises. Participation in these exercises is paid. 

Email matt@webpunch with a cover letter, resume, and any examples of your work that you feel might be helpful. Try not to be boring and tell us a little bit about what you're all about.

Lots of high fives!


Website

Freelance Content Writer

Hey. We’re the HOTH.

No, it’s not a Star Wars reference but points for noticing. It stands for Hittem’ Over the Head – in other words, to bludgeon with awesomeness.


It can be used as a noun (as in our product, or brand), or as a verb (to HOTH someone or HOTH something). And it’s how our clients refer to one of the world’s top SEM companies.


We run an awesome blog product, and we’re looking for freelance writers who want to gain real-world experience writing content for our clients across all sorts of industries.


Are you business savvy? Do you have a knack for researching niche topics? Do you live and breathe writing and content marketing?


If so, we’d like to chat with you!


Why We’re Awesome to Work With:
  • You’ll fill your portfolio with a variety of professional writing samples
  • We have high quality standards, which means awesome training – you’ll learn a ton
  • Work from wherever you want (as long as we can reach you)
  • There is PLENTY of work to go around, and no cap on what you can write
  • No need to hustle for clients, chase payments, or pitch with no promise of pay
  • A variety of interesting topics are always available
  • We recognize talent and promote from within
  • Kickass bonuses and incentives
  • Quick, consistent pay


Why We Want to Work With You:
  • You’re a native English speaker who loves to write
  • You have experience working under tight deadlines
  • You can grasp complex concepts and make them understandable
  • You have excellent grammar and writing skills
  • You understand that great content marketing is informative, conversational and fun
  • You have a sense of humor

What Our Writers Have to Say About Working at the HOTH:


“Writing for the HOTH allows me the daily flexibility I need, while also offering me the unlimited potential for success. I can write when I want and where I want, and I’ve learned SO much along the way. I’ve sharpened my writing skills, improved my critical thinking, and strengthened my researching abilities. Oh, and the team is awesome to work with, always providing guidance, encouragement, and motivation when I need it the most!”



“Writing for the HOTH has been a pure pleasure so far. I’m learning so much about a variety of topics, having fun, and earning at the same time. The quality control team is friendly and helpful, as is the content manager. As a freelancer, it’s great to know there’s plenty of work to be done and that I will enjoy it, and get paid."



"The HOTH consistently pays every week– and, as someone who has had to chase down overdue payments in the past, that goes a long way! I love everything about writing for the HOTH and look forward to a long-term relationship with the company.”



Interested? Submit your application now with at least two writing samples.


Those who do not include samples will not be considered.

Growth Marketer

Summary of Position

Growth Marketers maintain relationships with their small set of clients, oversee all work done for their clients, communicate the value of what we do, and work together with our talented team to develop quarterly digital marketing strategies that help our clients reach their goals.

Interested applicants with years of experience ranging from 3-10 years are welcome to apply. Optimal has career progression opportunities for all roles at the company. If applicable, we may move your application to an advanced opportunity with higher experience and required skills

Local and remote applicants are welcome to apply for this position.



About This Role

Client Management


Each Growth Marketer manages a handful of clients and is responsible for completing work, delegating and managing work, hitting their set quarterly goals, reporting, and maintaining client retention. Growth Marketers meet or do video calls with clients monthly, as well as provide ad hoc communication regarding project updates via email and phone calls.


Strategy


Growth Marketers diagnose and determine the levers that will most move a business forward and generate revenue. Growth Marketers work with our talented, cross-functional team for assistance in refining, improving, presenting, and carrying out quarterly goals.


Tactics


Growth Marketers break down monthly goals/objectives into milestones and weekly tasks. Strong project management skills allow them to communicate, delegate, keep things on track, and ship work.


Execution


Our Growth Marketers are experts in knowing their client's goals and work expectations. They work with the right individuals to get high-value work completed or, if they possess that unique ability, perform that work for their clients themselves. Our Growth Marketers have the autonomy of determining the best way of getting work done for their clients.


Reporting


Growth marketers are radically transparent in their reporting - internally and with our clients. They seek to connect activity with tangible revenue growth. They set up and track all calls, form submissions, and page interactions for campaign initiatives, giving us insight through the buyer journey. This involves detective work and diligence to connect multiple systems together.


Team Player


Our Growth Marketers are team players. They fill in where needed, assist the team, and collaborate as a group to be successful. Growth Marketers help the business grow through continuous improvement, candid feedback, quality control and process improvement.


What We Are Looking For

  • 3-5 years of client management experience
    • More experience welcome to apply. We may move your application to an advanced opportunity with a higher experience and skill requirement.
  • WordPress and/or landing page builder experience
  • Experience with one or more of the following:
    • Google Ads
    • Facebook marketing
    • Design (Graphics, web pages, email headers, social ads, etc.)
    • Development (WordPress, Divi, Instapage, Shopify, etc.)
    • Conversion Rate Optimization
    • Email Design/Development
    • Marketing Automation
    • Website or Ad Copy Creation
    • Ecommerce Advertising
    • Campaign Tracking, Analytics, Reporting
  • Able to commute to our Appleton office* (all travel is currently on hold until mid-2021 with COVID-19)
    • Fully remote employees fly in quarterly
  • You feel aligned with our mission, values, and company culture

Benefits

  • Autonomy; you take ownership of how work is completed
  • Flexible work hours
  • Ability to work remote
  • Paid continuous education opportunities
  • Transparent and actionable role/growth opportunities
  • Paid vacation and paid holidays
  • Extended leave policies - Maternity/Paternity/Medical
  • Group health insurance for employees and families
  • Short-term disability insurance
  • Long-term disability insurance
  • Group term life insurance
  • Voluntary life insurance options
  • Option for 401k contribution

How to Apply

We want to understand how you think. To help us, please send your cover letter to share with us, along with your application.


We value great writers, so take your time with the application. Keep in mind that we do not equate length with substance, so please keep your cover letter to fewer than 1500 words. Stock cover letters won't do - tell us why you want this job, not just any job.


We can’t wait to hear from you!

Account Manager (REMOTE/ US ONLY)


❗️❗️❗️**We will only consider applicants in the United States**❗️❗️❗️

Agency360 is looking for a remote-based Account Manager that will serve a critical role helping to expand our revenue. As a member of our small startup, with the help of our domain knowledge, you’ll be expected to assist our Sales Manager with discovering, qualifying, and closing inbound leads. On the customer success side, you will wear a variety of hats spending time doing product demonstrations, answering support tickets, and assisting with our retention efforts. The position requires travel to the handful of trade shows we attend each year and a background check.  

Key Responsibilities:

  • (75%) Assisting the Sales Manager with the day-to-day sales processes, including: scheduling and completing demos, conducting discovery calls, and assisting with new customer purchasing processes (no cold calling required).
  • (25%) Assisting the Customer Support manager with the day-to-day operations, including: answering support tickets, tracking bugs, and improving customer retention. 

Types of Activities You May Do: 

  • Calling inbound signups/trials
  • Answering incoming sales calls and responding to email inquiries
  • Qualifying and understanding a prospect’s needs
  • Scheduling, participating in and/or presenting online demos including the opening, closing, or product presentation
  • Providing formal quotes and requested follow up information after the demo
  • Consistently following up with prospects to successfully move them through the sales process
  • Documenting all sales activities in the company’s Customer Relationship Management (CRM) system 
  • Experimenting with customer acquisition tactics and challenging assumptions to identify ways to amplify and scale the sales process
  • Attending trade shows and conferences
  • Completing Request For Proposals (RFPs)
  • Assist with support by answering inbound phone calls and emails to help a customer with product or finance issues, qualify a prospect, check on customer satisfaction, schedule demos, and complete online training
  • Assist support with online training and onboarding for new customers getting started
  • Assist with billing activities including sending formal quotes, sending invoices, following up to late payments 

 Our Ideal Candidate Will Have:

  • 2+ year of experience in SaaS customer support or in a junior sales role with a strong desire to learn and grow
  • Technically savvy with the ability to learn our CRM and other business tools
  • Ability to work with remote team members
  • Attention to Detail
  • Strong Written Communication
  • Desire to Master Your Skill
  • Passion for providing great customer service
  • Experience working in a unstructured and fast paced environment
  • Comfortable wearing many hats and jumping in where needed







How will you know if you are doing a good job?

Your activities and insights increase the number of closed deals. Your interactions with the customer are positive. You’re having fun and enjoying the rewards that come with being an integral part of a mission-driven team.  

Why Work for Us? 

Serving a Greater Good
Do you want to help your community and have a positive impact on your public safety heroes?  At Agency360 we deliver next generation onboarding and evaluation software that helps local police officers, firefighters, EMTs, 911 dispatchers, jailers, and private security firms across the country.  You will be helping your local department public safety employees! 

Provide Immediate Value
Do you like thinking of something in the morning and executing on it in the afternoon? At a small company you have the freedom to execute with limited bureaucracy and overhead.  

Remote Work
Agency360 is composed of individuals from all different backgrounds and locations across the country. We have flexible work hours and work locations to help you perform at your best and help deliver an exceptional experience to our customers.

Fun Family-Friendly Culture
To celebrate a big win or accomplishment, you’ll find us going out to eat, trying out an “Escape Room” or TopGolf, or having all-inclusive (spouse and children) outings and adventures. Corny jokes and funny ice breakers often kick off our meetings with laughter that we share with our customers.  Don’t be surprised to see a young child pop his/her head in during our team meeting video chats. 

Ecommerce Manager - Marketplaces

The Role


Moment is the fastest-growing marketplace for creatives. We carry the gear creatives recommend, sell video lessons from the pros, and run photo trips around the world. More than just an online store we also sell products on third-party marketplaces from new to refurbished. 

We’re looking for a mid to sr ecommerce manager who can drive our Moment business across 3rd party marketplaces including Amazon, Ebay, etc. In particular, someone with experience selling technical consumer products on these platforms...winning keywords, managing stock, optimizing listings, running ads, and increasing annual results. Part data analyst, part business manager you get to accelerate the growth we’ve already started.

If you are passionate about marketplaces and products for creatives...this role is for you.


What You’ll Be Working On
Building our 3rd party marketplaces business. From new to refurbished you’ll be the person in charge to make sure we profitably grow.
  • Managing the Moment business across all 3rd party marketplaces. 
  • Creating, updating, and optimizing listings. 
  • Researching and managing keywords.
  • Running and optimizing ads.
  • Working with our content team for on-page content.
  • Testing marketplace features to drive demand.
  • Analyzing and reporting results on a weekly basis. 
  • Forecasting the business per marketplace. 
  • Managing inventory, re-stocking, and managing shipping logistics.
  • Working with our gear guides to service marketplace customers. 
  • Working with our brands and refurbished products.
  • Growing positive reviews and working with Gear Guides to respond to them. 
  • Creating new product pages. 
  • Managing page listings as far as unfulfillable/stranded inventory and any other errors.
  • Maintaining and winning the Buy Box.

You Need Theses Qualifications
We encourage you to apply even if you don’t meet 100% of the qualifications. Studies show thatif you meet even 50% of a job’s qualifications you have a high likelihood of being hired.
  • Passionate about photography, filmmaking and/or travel.
  • 3+ years experience in e-commerce running brands(s) on Amazon.
  • Managed a line of business over $500K in size.
  • Organized, detailed, and simple communicator. Your analysis should be easy to follow. 
  • Direct experience creating listings, including content and copy. 
  • Direct experience improving page rank, traffic, and conversions. 
  • Direct experience managing stock levels and reporting on in-stock rates.
  • Proficient with shipping logistics and delivery schedules. 
  • Proficient with running marketplace ads from keywords to budget to optimizing.
  • Proficient with Google Analytics and other advertising/search tools.
  • A strong grasp of Web Analytics, A/B Testing, and metrics-driven results.
  • Experienced with Excel & Google Sheets.

These qualifications are a plus
  • Experience on Ebay.
  • Experience with new and refurbished products. 
  • Experience using Helium10, Ahrefs or Amazon Brand Analytics for keyword research.

Compensation And Benefits
The Moment culture is about ownership so the more you take on the more you make. Otherwise, we keep compensation simple...
  • A competitive salary. 
  • Equity in the company. 
  • Medical insurance or $600 per month to do what you want.
  • Flexible Schedule: Work when you want, as long as you finish work on time and set teammates up for success.
  • Free Moment gear & discounts on our whole store.
  • A $500 stipend per year to spend on your own equipment. 
  • Three company offsites per year.
  • Unlimited vacation.

Are you in?
Apply on Angel List here.

Senior Visual Designer

The Job

Bitovi is looking to hire a Senior Visual Designer to support our team and clients by creating visually appealing user interface (UI) designs and support graphics. This role will be our UI and graphic design expert. The person in this role will:
  • Attend sales calls to discuss and recommend visual design improvements to potential clients
  • Participate in initiatives to showcase Bitovi’s UI capabilities and expertise
  • Support the team by creating stunning interfaces based on best practices and design trends
  • Lead UI design on a project or collaborating with team members to ideate and iterate beautiful, usable, responsive, accessible interfaces and components for web and mobile applications
  • Ideate and iterate support and explainer graphics, internal and external presentations, logo design, sales materials, etc.
  • Develop and support brand decisions and style guides for clients
  • Support team members and clients through visual design recommendations and improvements

The Details We’re Looking For

An experienced visual designer and are comfortable using industry tools

  • 5+ years of professional experience implementing and designing user interfaces for web applications
  • Strong portfolio demonstrating a passion for elegant and intuitive user interfaces
  • Expertise in standard design tools like Sketch or other wireframing tools
  • Expert knowledge of design fundamentals (information design, visual design, industry UI standards, and use of best practices) 
  • Comfortable participating in sales and marketing initiatives to showcase aesthetic capabilities
  • Experience training and influencing others on aesthetic design best practices
You know how to design things that can be built 
  • Familiar and comfortable creation visual designs for mobile, web, and responsive
  • Ability to create on-brand design solutions that bridge user and business goals
  • Work with design systems to ensure consistency and familiarity across products
You have amazing graphic design chops and are a typography nerd
  • Creative ideas with a problem-solver mindset
  • Strong understanding and execution of design principles (typography, layout, grid systems, hierarchy, color, composition)
  • Maintain, update, and refine brand and style guidelines for internal and external projects
  • Create aesthetically pleasant and consistent user interface design elements – High proficiency working with color, typography, and graphic elements
  • Execute all visual design stages from concept to finished high-fidelity designs and asset creation
  • Work with usability specialists and interaction designers to develop and iterate user interface designs based on research and usability test results
You are a great communicator, love to talk about design, and defend your design decisions

  • Showcase strong communication skills by presenting and defending visual design decisions to peers and executive level stakeholders
  • Follow design and interaction principles while understanding the project requirements, business needs, and client expectations
  • Comfortable being a user advocate

Work Remotely (in North America) as a Consultant

Bitovi helps people and companies create better web applications. We’re a team of 35-ish people made up of UX designers, developers, and DevOps team members located around the US.

We have a track record of designing and building high-profile and amazing web applications through our active Consulting practice. Our apps are built with style guides, tests, full docs, accessibility considerations, and a deployment process in place.

Our article, Hello Potential Bitovian sums it up very well (NOTE: The article is more Dev-focused, but a good short read!)

This is a remote, full-time position. This role may require travel up to 1 week every 8-12 weeks once travel resumes post COVID. Due to travel requirements, we are only accepting candidates in the U.S. who are willing and able to travel in the future


Benefits
  • Competitive salary and annual bonuses
  • Company retreats (previously in Boston, Scottsdale, Denver, Las Vegas, New Orleans, and Amelia Island)
  • 401(k) plan with matching
  • Four weeks paid time off
  • Health and dental insurance
  • Gym membership reimbursement
  • Maternity/paternity leave
  • Work from home

How to Apply

Apply to our posting
 with the following items. 


Applications missing any of the following details will not be considered
.

  • Resume – please just a 1-2 page resume (as opposed to a multi-page story or portfolio)
  • Cover letter – your cover letter must include:
    • A thoughtful introduction about yourself. 
      • Tell us why you're an ideal fit for this role.
      • Focus on your recent and past work and experience
    • Your salary requirements – we are looking to hire this role in the range of 70k – 90k/year based on experience
    • Your current availability (when can you start?)
    • If you have other conditions, please make sure to include those there as well
    • A link to an online portfolio featuring web user interface and interaction design samples you’re created or worked on