Part-time Customer Service Rep (Work from Home, Florida)

Part-time Customer Service Rep 

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Datalot is building some of the most innovative advertising technology for the insurance industry. We are in an exciting time of growth, and looking for remote-based Customer Service Reps with strong verbal communication skills.

This is a part-time position, up to 28 hours per week. We offer a competitive hourly rate + the opportunity to earn commission. This role is available to those individuals who reside in and work in the state of Florida.

In this role, you will receive training on how to use our proprietary system, to allow you to do the following:
• Field both outbound and inbound customer phone calls
• Aid in the handling of and resolving of customer inquiries as needed
• Transfer customers accordingly to the appropriate individuals and/or departments
• Act in a professional, friendly manner with a willingness to help customers

Qualifications:
• A quiet, private place in your home or personal office where you can work without background noise or distraction
• Previous experience in a retail and/or customer service role is highly desired
• Basic computer skills, and the ability to read computer-generated scripts
• Be able to speak clearly to effectively communicate with customers
• An appreciation for helping customers in a friendly and positive manner

The Equipment You’ll Need:
• USB Headset (we will provide)
• Computer with high-speed internet connection

Datalot is an equal opportunity employer who values diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This position is contingent on successful completion of a background check.

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VIRTUAL ASSISTANT TO PRESIDENT AND CEO

VIRTUAL ASSISTANT TO PRESIDENT AND CEO

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We’re looking for someone proactive and detail-oriented with excellent written communication skills to serve as our virtual assistant.

Summary

• This is not an entry-level assistant position. You MUST have at least 2-4 years’ experience working remotely as a Virtual Assistant for a business owner
• Expect to get several requests/day, many of which include tasks that must be done that day
• You'll handle business and personal details, including scheduling, customer service requests, uploading blog posts, ordering groceries, and making personal appointments
• This is a part-time role, starting between 40-60 hours per month. Depending on how we work together, this could increase to more hours per month
• It's also remote, so you can work anywhere in the United States / during ET business hours. We communicate via email, chat, and phone
• You must pass a background check and be bondable

 Tasks and Responsibilities

• Manage website, including uploading blog posts, formatting newsletters, and scheduling social media posts
• Maintain daily calendar, arrange calls, meetings, and conferences while making sure all details are handled in a clear and organized manner
• Book all travel arrangements, including lodging, transportation, and activities, both within the United States and internationally
• Assist with monitoring of inbox and emails, including responding to clients, other contractors, and business contacts
• Research and be the point person for service providers for projects such as web design
• Handle personal details such as shopping, ordering gifts, scheduling personal appointments, and maintaining household items
• Ability to manage multiple incoming requests, while ensuring they are relayed or handled at the appropriate time, in the necessary order and in the correct manner
• High level of experience with Google Apps and MailChimp or similar application
• Knowledge of What’s App, Basecamp, Telegraph and Slack
• Ability to quickly learn new software applications
• Capability to set up new systems and processes in order to streamline business and personal functions

 Education and Experience

• At least 2-4 years’ experience as a virtual assistant for a business owner
• Ability to handle several emails and requests per/ day
• Exceptional ability to communicate progress on multiple projects
• Highly organized and efficient
• Trustworthy with strong personal integrity
• Forward-thinker who can proactively handle circumstances and situations to head off any crisis situations
• Experience managing calendars
• Must be reachable during the hours of 8AM - 6PM ET and respond to messages within 2 hours
• Top notch communication via email and phone, internally and with customers
• Proven ability to prioritize tasks
• Perfectionist, super attention to detail
• Since this is a virtual position, must be a self-starter, self-motivated, and able to work independently with minimal oversight
• Must be comfortable developing and working in a virtual relationship, and having limited amount of face-time

If interested, please apply by: 1) completing the job application at:https://forms.gle/PvWiK62hrCK3UrjEA ; and 2) submitting your cover letter as the body of your email message with your resume as an attachment to:hr@storehouseinabox.com 

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