Community Manager

We’re currently looking to find a rock star Community Manager to join our team to drive our efforts across various channels, and grow our ecosystem by connecting and activating our community around a shared mission. You will be a critical team member helping support the company’s community and social strategy. 

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The ideal candidate will have a solid understanding of social across established platforms including LinkedIn, Twitter, YouTube, Facebook and Instagram, possess exceptional oral and written communication skills, and are able to develop engaging content for the online and email communities we drive and are part of. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community and other communities we participate in.

Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Responsibilities

• Translate strategic goals for the community into actionable programs and experiences to effectively build and grow it
• Execute effective project management skills to drive success in building Chili Piper’s community across multiple disciplines inside and outside of the company
• Content creation including websites, blogs, social media posts, and interaction with community followers
• Learn how to best support our community through active listening and thoughtful questions
• Organize and participate in events to build community and boost brand awareness
• Represent the voice of our company in all communications, sharing trends, pain points, and sentiments
• Help turn champions of our community into force-multipliers who can share their knowledge with others at scale
• Create unique and compelling content for community members across our channels
• Understand how content should be written in a way to share information while subtly leading viewers to a sale 
• Understand how to manage difficult situations within the community with tact and to escalate when appropriate
• Lead through influence within the community 
• Write copy for multiple social channels to start engaging conversations
• Monitor channels and social platforms for comments and questions
• Engage with LI, Twitter, and slack community audiences to build relationships with users and strengthen social communities
• Identify fans, super users, and potential advocates to increase reach and augment engagement
• Develop and share best practices and recommendations to improve efficiencies within the internal team
• Create and foster relationships with customer advocates, journalists, bloggers, and influencers in the B2B marketing and sales space
• Ensure consistent brand style and messaging across all online and offline external communication channels 
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Liaise with product, development, sales, and CS departments to stay updated on new products and features, new customers, etc.
• Build relationships with customers, potential customers, industry professionals and journalists
• Organize and participate in events to build community and boost brand awareness
• Stay up-to-date with digital technology trends

Qualifications

Requirements

• Proven work experience as a community manager
• Strong project management skills with proven ability to follow through and get things done, from strategy development through implementation
• Organized time manager, personable and a natural at online networking
• Experience launching community initiatives, building online forums, etc. 
• Ability to identify and track relevant community metrics
• Excellent verbal and writing communication skills
• Hands on experience with social media management for brands
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• BS degree in Marketing, Communications, Public Relations or equivalent experience
• 3+ years of community/social media experience in B2B sales and marketing tools space desired
• Technical knowledge of online community platforms, systems and software
• Strong understanding of popular social networking tools and trends

Please include writing samples with your resume submission. This can be in the form of Community Management-related content, social media content, or formal writing samples.

Additional Information

How We Work

• Freedom and flexibility. We’re a 100% distributed team working from around the world. Our team members can work from wherever they want in the world, as long as they show up on our weekly all hands meeting on Zoom.
• Solve interesting problems. The software landscape has exploded. There are dozens of solutions for each problem. We want to be different. We come up with new angles on existing problems or invent better solutions to help companies with their sales and marketing. Then we turn these ideas into beautiful, smart software.
• Autonomy and ownership. Working on a distributed team means you don’t have someone micromanaging you or looking over your shoulder to make sure you’re getting things done. We’re a team of do-ers who take full ownership for their results.
• Be helpful. Our first value as a company is help. Help our customers be successful. Help our prospects get the right information and make the right decision whether or not it includes our products. Help our team members reach their full potential.

The Perks

• Unlimited Vacation
• WeWork membership so you can work from anywhere
• Any equipment/software/tech that you need to do your job

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Social Media Community Manager

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We Are…

Shogun: A powerful page builder platform for eCommerce stores, and we're on a mission to empower anyone to easily create high converting eCommerce pages, through a delightful product experience!

You Are…

Creative, positive and energized by connecting with people on a human level. You love taking on new challenges and leading from a place of service. You care about fostering positive relationships throughout all aspects of your work and managing conversations both on and offline. Sound like you? Read on...

We are looking for a Social Media Community Manager to help scale our brand initiatives by creating and implementing creative solutions. As a branch of our marketing team, you'll help plan and manage the day-to-day activities for our social media, event, and email strategies to build a community around the Shogun brand!

Responsibilities:

• Set, plan, and implement social media and communication campaigns and strategies.
• Provide engaging text, image, and video content for all social media and professional accounts.
• Write copy for and manage weekly newsletters
• Monitor, track, and report on feedback.
• Help organize and promote events to boost brand awareness.
• Coordinate with Marketing, Design and Content teams.
• Liaise with Development and Sales departments.
• Respond to customers in a timely manner.
• Build relationships with customers, industry professionals, and journalists.
• Stay up-to-date with digital technology trends.

Basic Qualifications:

• 3-4 years work experience in social media or community management.
• Experience planning and leading community initiatives.
• Experience identifying and track relevant community KPIs.
• Proven hands-on experience with social media management.
• Knowledge of online marketing.

Preferred Qualifications:

• Excellent verbal communication skills.
• Excellent writing skills.
• Excellent interpersonal and presentation skills.
• Ability to interpret website traffic.
• Attention to detail, critical-thinker and problem-solver.
  

We offer:

• Competitive salary
• Competitive equity
• Benefits (Health and PTO)
• A highly skilled and dedicated team that is fun to work with.
• Remote work – We are a fully distributed team that works from anywhere with good internet.
• Occasionally we hire on a full time contractor basis to begin with. Team members enjoy the same opportunities for great compensation, full time positions, equity, and consideration, regardless of location.

Shogun supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class.

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Community Manager

Headquarters: Worldwide
Must be located: Worldwide

Visit Company

10xFactory is looking for a bright community manager to join our small but insanely talented remote team to help manage our fast growing community of entrepreneurs from around the world.

10XFactory is one of the world’s fastest growing online communities for entrepreneurs. Within a very short time, we’ve grown from a simple concept to over 1000 entrepreneurs from around the world. Our members include the founders of both small and fast-growing companies like BigCommerce, Template Monster, Hunt A Killer and ProfitWell to name a few.

But with that growth have come growth challenges we need you to solve to help take this community to the next level - world-class and beyond.

About the Job:

We’re looking for someone that understands that building and managing an online community is not just about asking and responding to questions, but rather setting objectives, goals, metrics and running a well-honed strategy that increases engagement, and fulfill our mission of helping every entrepreneur 10x their business rapidly through community, education, networking and mastermind groups.

You’ll work directly with the founders of 10X Factory to identify opportunities, create our community strategy roadmap and execute towards our aggressive goals of growth and retention.

You’ll also have the chance to meet some incredible entrepreneurs from all walks of life, those that are growing rapidly, slowly, raising money, bootstrapping and more.

If you love the world of entrepreneurship, have a product manager type mindset - aka you can build roadmaps, metric dashboards and execute, you love working from home and above all you love helping people then this may be the opportunity you’ve been waiting for.

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