Work from Home Internet Analyst

Job Title: Work from Home | Crowd Worker

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Appen is looking for highly educated individuals for an exciting work from home opportunity. Applicants must be self motivated and internet savvy. As a work from home contractor, you may participate in a number of different work from home opportunities including web search, video evaluation, maps, social media, translation, transcription, etc.

Work from home Independent Contractors will need to combine a passion for analysis with an understanding of various online research tools. Applicants must be detail oriented and have a broad range of interests.

Ideal Independent Contractor will possess the following skills

• Have in-depth, up-to-date familiarity with your country’s social culture, media, and web culture
• Excellent comprehension and written communication skills in English (Bilingual language skill is a plus!)
• Broad range of interests, with specific areas of expertise a plus
• Excellent web research skills and analytical abilities.
• Ability to work independently with minimal supervision
• Possess a high-speed internet connection (Cable Modem, Fiber, DSL, etc.)
• Search Engine Evaluators are required to have currently lived in the (U.S) for a minimum of 5 consecutive years to ensure cultural familiarity (Not necessary for other opportunities)
• Use of an Android phone version 4.1 or higher, Windows phone version 8.1 or higher, or an iPhone version 4s or higher

Search Engine/Social Media Evaluators provide feedback and evaluation of various data sets, often by measuring the relevance and usefulness of web pages in correlation to predefined queries, by providing comparative analysis of sets of results and various other techniques.

Transcription will involve listening/watching audio/video recordings of data and typing it down. The transcription opportunity is perfect for those who have skills in type writing and are accurate and keen to details.

Translation will involve translating a one language to another as accurate as possible. This opportunity helps us communicate better with different people around the globe.

One-off Tasks simple tasks involving speech recording, image collection, answering surveys and so much more! The time ranges from 15 minutes – 3 hours depending on the opportunity. This is a perfect opportunity you can work on together with the other long-term or one-off projects

Linguistics opportunity ranges from transcribing specific language data to to data annotation specific to your linguistic background.

We are also looking for candidates with the following language skill:
• English

All candidates are required to take and pass a qualification exam before becoming an independent contractor.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To apply click here

Growth Marketer

Ready to fuel the growth of our video platform?

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Uscreen is a leading video-on-demand platform in a rapidly expanding video monetization market.  Our model is designed to empower content creators and businesses leveraging the power of video to create a predictable, sustainable revenue stream. We’re looking for a talented growth marketer to help us find alternative routes to reach, educate and convert more prospects.

You’ll get to work with our team of incredibly passionate, smart, supportive, skilled people who are open to learning and happy to take constructive criticism and use it to level up. We’re looking for someone who can match that energy and help us scale.

ABOUT THE ROLE:

As our growth champion, your role will be to help us reach new audiences by finding creative ways to get the Uscreen story out into the world. This means our ideal candidate is a true ‘pusher’, able to take advantage of any and all avenues for growth, including establishing and maintaining partnerships and working with existing 3rd-party vendors to identify growth opportunities.

We’re looking for a self-starter with an inquiring mind and love for product growth marketing. Technical aptitude is required, as well as the ability to quickly grasp the ins-and-outs of our solution is imperative. We constantly release new features and understanding them in detail will help you find new ways to position them, and our product, for growth. 

You have to be comfortable with scrutinizing data and asking tough questions to find ways to deliver results. You must have developed organizational skills, and all decisions you make need to be based on data that either supports or challenges how we position our brand in favor of experiencing more growth. Quality over quantity is a mantra of the marketing team, but for the Growth Marketer position, this can definitely bend depending on the data and opportunities. 

While you’ll be working with limited resources, we have a talented marketing team (with an SEO specialist) ready to support you.

You’ll report directly to the CEO and will also work closely with other department heads to identify gaps and develop growth strategies.

REQUIREMENTS:

General tasks: 

• Interact with relevant brands and influencers from the industry to build relationships
• Develop co-marketing partnerships with 3rd-party applications.
• Develop co-marketing partnerships & opportunities with other companies, websites or services. 
• Identify opportunities to add Uscreen to relevant directories and formulate a targeted story around it (e.g. Product Hunt, Top10, etc.) and optimize existing listings 
• Generate leads from referred traffic from partner sites and applications, forums and social media platforms.
• Consistently looking for new ways of distribution & creating awareness.

Sales Development:

• Experiment with outbound campaigns, including:
• Design, run and measure the right experiments to optimize conversion rates from demand generation efforts 
• Convert qualified leads (SQLs) 
• Generate demo appointments for the customer success team
• Increase signup to demo rate and demo attendance
• Expanding Marketing and sales ops 
• Develop and maintain the strategies that enable marketing and sales operations
• Manage data pipeline, dashboards, reporting and marketing stack 

Communication skills

• Excellent communication skills both written and spoken. 
• Native or close to native English speaking skills.
• Being able to communicate by synthesizing complex topics in a simple and crisp way. 
• Be able to paint the picture on how to push beautiful end-to-end experiences for users. 

Analytical skills:

• Excellent analytical skills for metrics and conversion rates. 
• Understanding on how to measure both inputs and outputs of marketing efforts. 
• Experience with marketing automation tools, analytics tools, and dashboards 

Management skills:

• Experience working remotely is a big plus but not a deal-breaker
• Experience achieving goals by managing a team. 
• Experience outsourcing tasks (video creation, writing, content, ads, data gathering, etc). 

EXPERIENCE:

• 3+ years of experience in relevant demand generation positions in the software industry 
• Proven track record of hitting or exceeding goals 
• Experience working with marketing automation and sales enablement tools 

PROFILE: 

• You are highly organized & autonomous 
• You are comfortable and energized operating in a fast-moving organization 
• You are entrepreneurial and self-motivated 
• You are intellectually curious and ambitious 

This position is a remote, full-time position and is not suitable for freelancers and digital nomads. We require a steady internet connection and a mandatory overlap of working hours with the rest of the team to drive synergy and results. PST, MST, CST, EDT hours are preferred.

BENEFITS:

• Full-time (40 hours per week). We want to make it clear that this is NOT a freelance / part-time position you can do in tandem with other professional endeavors
• Amazing, young and motivated team
• Work from anywhere (OK, almost anywhere…), as long as you have regular overlap with Eastern Time business hours and can schedule overlap with Pacific Time business hours when needed for customer calls.
• 20 paid days off per year (eligible after the first 3 months with the company)
• Budget for personal development

ABOUT Uscreen:

Uscreen is the world’s leading video monetization platform. We help thousands of creators, entrepreneurs, fitness trainers, coaches, entertainment companies and various other experts launch their own video-on-demand streaming service and make money selling videos online.  We are a lean startup but are fully independent, privately held and profitable.

We are a SaaS company with an agile, but structured environment. Uscreen is a remote-first company, with our team members distributed across the world. However, we do have rules and guidelines set in place to make sure everyone is delivering their best work and maintains an overlap with the rest of the key members of the team.

HOW TO APPLY:

• Apply using the link below
• We review the applications and email candidates who qualify for the second round
• The qualified candidates will be asked to do a test task: usually a video of yourself answering a few questions
• After we review the submissions, we will organize a Skype interview with the successful candidates
  
  

Please note that due to the high volume of applications, we are only able to respond to successful candidates. 

Apply here/Visit Site

Customer Experience Representative

Summary/Objective

Are you keenly familiar with going above and beyond for a client and do whatever it takes to deliver world-class service? If so, this job is for you. This position will be part of our customer-facing support team; the ultimate goal for this position is to continue strengthening the experience customers have when interacting with Cables and Sensors. We expect every contact a customer makes with our company to be outstanding, and significantly above industry standards. Strong communication skills and radiantly positive disposition will help us to retain customers with an experience that sets us apart and keeps them loving us.

Essential Functions
Provides timely and accurate information to incoming customer order status and product knowledge requests.
Processes customer orders/changes/returns according to established department procedures.
Works closely with the credit department to resolve disputed credit items.
Provides timely feedback to the company regarding service failures or customer concerns.
Partners with the sales team to meet and exceed customer’s service expectations.
Maintains and updates company process documentation.
Is obsessed with our customers and providing value at every touchpoint.

Competencies
Outstanding customer focus, the capability to provide experiences to customers that are beyond the industry average.
Problem solving and analysis, be able to resolve minor problems and make the appropriate decisions to make things right for the customer. Be able to identify between a minor and major problem.
Time management, the capability to be efficient with time, dedicate efforts where they matter.
Multi-tasking, be capable of managing multiple calls, emails and an onslaught of information during times when pressure increases and be able to manage them calmly and error-free.
Communication proficiency, great communication skills both verbally on the phone and in writing by email. Demonstrate high attention for detail in grammar and spelling.
Teamwork orientation, capable of working with a remote team, being involved and enjoying a friendly and warm work environment.
Technical capacity, fluent with the use of online tools, desktop software, and mobile apps.
Capacity to make decisions, being able to make decisions when assisting a customer, being able to identify when to request assistance from a supervisor vs. being able to make a self-made decision.

Work Environment
This job is a remote position. All office and computer equipment required to perform its duties will be provided by C&S. A dedicated, private, quiet location with a strong wired internet connection at home will be required for this position. Background noises should be strictly monitored as a professional environment must be communicated over the phone.


Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, and we are open from 8am-7pm EST.  You will be expected to be available for an 8-hour shift within that timeframe.

Travel
Minimal travel is expected for this position. Typically, our team meets once or twice per year in Florida for team meetings; these trips or other training-related travel is required.

Required Education and Experience
3 + years of recent experience with customer service is required.
Strong experience in environments where multitasking is required
Experience following and executing complex and detailed procedures
Background in data entry/management
Proven attention to detail. To show off this skill, when applying for this position through email, be sure to make the subject line “Your New Customer Experience Team Member”
Strong computer skills, emphasis in the use of online tools (Salesforce or others, for example), Excel and Outlook
Strong grammar and typing skills
Excellent time management with little to no supervision

Optional but Preferred Experience
Experience in healthcare, or better, medical parts

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Because C&S is a small, growing company, it will be expected, from time to time, for every position in the company to perform tasks that are beyond their job description.

Position Reports to
Katee Saffer, Customer Experience Lead

To apply, email careers@cablesandsensors.com. In the body of your email, please answer the questions below and then attach your resume.

What excites you about this position? 
What was the best customer service experience you’ve ever had? Why did it leave this impression on you?
If your friends had to describe you in three words, which three words would they choose? 
What is one skill that you’ve learned recently? How did you learn it? 
At Cables and Sensors, our company culture is extremely important. What qualities do you look for in a company’s culture? 
What is the funniest youtube video you’ve seen lately? (Please provide a link!) 

The deadline for submissions is January 17, 2020.


It is the policy of Cables & Sensors to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, and participation in all company-sponsored employee activities. Really, we mean it. This position is exempt per the Fair Labor Standards Act (FLSA).

Customer Happiness Agent

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Nathan James is looking for a Customer Happiness Agent to join our team and embrace its mission to provide world class customer service and create customer delight.

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn’t dreadful.

ABOUT THE ROLE:

Our Customer Happiness Agents are responsible for providing world class customer service and support via email, phone and sms for customers who purchased Nathan James products directly from our website or from our retail customers like Amazon and Wayfair. You’ll help us answer product questions on our retail customer’s website, 3rd party websites, and from inbound inquiries. You’ll also have ample opportunities to develop new and improve existing processes that further our mission in creating customer happiness and delight.

We expect our Customer Happiness Agents to be well-versed in basic conflict resolution techniques that resolve problems and turn lemons into lemonade. We also make it easier for you to resolve conflicts, because we surprise every customer who contacts us with a problem by sending them a box of premium chocolates following resolution of their issue.

During training, you’ll be expected to be proactive in your process and learn quickly. Once fully up-to-speed (2-3 months), you’ll write about 20-30 emails per day. This is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load — you’ll get all the support and guidance you need along the way!

ABOUT US:

We have a rhythm to our work and a very low turnover rate — we have yet to have a single team member opt-out. Your voice matters to us. We make change from fresh perspectives and appreciate new viewpoints, so you should feel comfortable speaking up about your values and goals.

We’re ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career. Our values, workplace and our benefits are designed to support a sustainable, healthy relationship with your work. Our operating values provide the framework we use in building a healthy, resilient organization.

You can expect a mindful onboarding process with ramp-up and time to learn. You can expect a team that listens, and to be heard. You can expect to give and provide direct feedback. You can expect to work with good people. You can expect to be counted on. You can expect to do your best work and build a career here.

ABOUT YOU: 

We’re looking for some great writers and clear speakers who love helping people, so you should enjoy making frustrating situations simple and painless. This means being a great problem-solver with the ability to process and resolve issues quickly. You should be a stellar communicator, even when you have to communicate less-than-stellar news. You should have highly tuned senses of compassion and empathy and a drive to constantly help others.

You love supporting people and being an internal advocate for the customer. This isn’t a springboard into another area at Nathan James. You want to be a part of our support team for a while, and you’re excited to contribute to making Nathan James the best in class customer happiness brand.

We would like to see a minimum of three years experience in similar, consumer goods customer support roles. While it is not required, it is strongly preferred that your previous experience was within an eCommerce company or division. You may have a degree or you might not. That’s not what we’re looking for. We care about what you can do and how you do it.

This position has a shift requirement of 9am EST - 5pm EST (UTC -5:00), Tuesday to Saturday.

BENEFITS & PERKS:

We offer competitive salaries and we measure this as your pay is in the 80th percentile (at a minimum) for similar roles in the Country or State from where you will be working.

Our benefits are all aimed at supporting a life well lived, both at work and away from work.

We’re all about reasonable working hours, sharing, ample vacation time, wellness, education, comfort, and giving back. See our benefits and perks here

HOW TO APPLY: 

Please submit an application here that speaks directly to this position here

There are no right answers or cookie-cutter expectations. A cover letter is not required, but those that clearly demonstrate how Nathan James would be a great fit for you and how you would be a great fit for us will be given full attention and are highly appreciated.

We’re accepting applications until 01/20/2019 00:00:00 UTC.

Next: We expect to take one week to review all applications.

You’ll hear from us by 1/18/2019 about advancement to a work sample review. You will first be given a small work sample that validates your capabilities with the relevant role requirements. Then on to an interview. Our interviews are one hour to 1.5 hours all remote by Whereby video chat (no software needed), with your future colleagues, on your schedule.

We aim to make an offer by 1/28/2020 at the latest with a start date in early February.

We appreciate your consideration in having Nathan James be part of your career. Our open conversation starts with this post. We look forward to hearing from yo