Senior Product Designer

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TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 20,000 businesses.

Our core values

• We do the right thing for our customers
• We're a team, built on trust
• We're proud to be remote
• We're in control of our own destiny

TaxJar’s remote-only team of 150+ people is growing quickly. We have an immediate opening for a Senior Product Designer who wants to make ecommerce easier for small and medium businesses.

The design team at TaxJar is solving complex problems on a daily basis, supporting our growing customer base and creating new solutions in a complex domain. We deal with large datasets, complex frequently-changing sales tax rules, and automating complex processes for thousands of business customers. Our success is dependent on translating these complex problems into elegant experiences that delight our customers. We pride ourselves in rethinking established paradigms and bringing new and innovative solutions into existence in the financial space.

*This is a full-time remote position, available to folks located in the US.

Qualifications

• A passion for turning complex problems into simple and engaging experiences
• A comprehensive understanding of the end to end iterative design process: research user needs, map user journeys, wireframe, prototype, conduct usability testing
• Experience working independently and with remote teams
• Experience as a primary contributor to multiple high impact projects

Requirements

• 7+ years experience with SaaS products
• Passion for solving core product problems while being accountable for all facets of the user experience: from strategy to research to interaction design
• Ability to rapidly prototype and validate the team's design efforts
• Front-end experience with HTML, CSS / Sass, JavaScript (Vue.js / React) a strong plus, though not required
• Comfort with writing clear, concise UI copy
• Develop a design system to cultivate a coherent look and feel across the product
• A portfolio that demonstrates the ability to design complex workflows and data heavy applications

We’re a happy team and we all really love what we do. We've created a space where high-achievers can succeed, but are also safe to fail. We're profitable and focused on growing TaxJar sustainably. We're always learning how to make TaxJar the best place to work for all of us, and not just another tech startup. We’re always looking for an amazing new teammates to come share in the excitement of solving real-world problems with technology.

Benefits

• Excellent health, vision and dental benefits
• Flexible vacation policy
• 401k Plan
• $1,000 in professional development credit
• Home office stipend
• Equity in a profitable company
• 2x year all-company in person retreats (fully paid for by us of course)
• Mandatory Birthday holiday!
• 12 week paid maternity/ 12 week paid paternity leave
• Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more

Visit www.TaxJar.com/jobs for a full list of our benefits and to learn more about how we work and what we stand for.

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Social Media Brand Manager

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Single Grain is looking for a social media manager to post and repurpose content to platforms such as, but are not limited to:

- Instagram

- YouTube

- Facebook

- LinkedIn

- Twitter

- Podcast channels (we get 1.2M downloads/mo)

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This would be for the company's CEO, Eric Siu, who works on multiple projects and creates thought leadership content around the marketing category.

We are looking for an experienced, passionate and creative Social Media Manager to join our team part time for starters. As a Social Media Manager you will be responsible for developing and implementing our Social Media strategy in order to increase our online presence and improve our marketing and sales efforts. You will be working closely with Marketing and Sales departments.

Social Media Manager duties and responsibilities

• Develop, implement and manage our social media strategy
• Define most important social media KPIs
• Manage and oversee social media content
• Measure the success of every social media campaign
• Stay up to date with latest social media best practices and technologies
• Use social media marketing tools such as Sprout Social
• Work with copywriters and designers to ensure content is informative and appealing
• Collaborate with Marketing, Sales and Product Development teams
• Provide constructive feedback
• Adhere to rules and regulations

Social Media Manager requirements and qualifications

• 3+ years of experience as a Social Media Specialist or similar role
• Social Media Strategist using social media for brand awareness and impressions
• Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram and other social media best practices
• Experience with doing audience and buyer persona research
• Good understanding of social media KPIs
• Familiarity with web design and publishing
• Excellent multitasking skills
• Great leadership skills
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal, presentation and communication skills
• Must type 'I love social media' in e-mail subject line or opening line of cover letter  Please also send exactly 3 examples of social media work that you consider to be most impressive and any accompanying success metrics. Failure to do so will result in your application being disqualified.

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Software Support Assistant [Boca Raton]

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Serious applicants will need to fill out this short questionnaire to be considered for this position: https://gorilladesk1.typeform.com/to/R1wkyc

Job Location in East Boca Raton / Anywhere: Software Support Assistant

We are looking to add a Support role to our growing family!

About Us:

GorillaDesk provides service business software designed to help companies save time, organize and scale their growing business. GorillaDesk is a cloud-based SaaS software that combines CRM, job scheduling, and invoicing in one solution. Today we empower over 7200 service professionals in the field.

Our big hairy audacious goal is to impact 50,000 service companies globally!

Customer Support's Mission:

Maintain integrity with new trial and continued training follow-up behaviors. We believe the follow-up is the most critical part when supporting our user base.

Core Values: [T.I.G.E.R]

• Tinker: test and try new experiments, be hungry, bring high energy and drive growth
• Integrity: be whole and complete with your team and customers, do what you say you're going to do on time
• Growth: always be learning, if you're reading books on support and success you're probably a fit
• Empathy: place yourself in the customer's shoes as well as your co-workers, be a great listener
• Remarkable: create experiences others will remark positively about

Qualifications:

• 2+ years of support experience, preferably business-to-business software or hospitality
• Excellent written and verbal communication skills
• Very comfortable working with many software applications such as live chat, CRM software and screen sharing tools
• Love listening to and assisting customers with business/software goals
• Great listening and troubleshooting skills
• Thirsty for knowledge and reading to constantly grow
• High-achiever mindset

Daily Habits:

• Conduct software demonstrations for new prospects
• Set 10-20 training appointments per week to help users learn more about the software
• Lead 1on1 software training as well as group webinar training sessions
• Answer all questions regarding GorillaDesk our software product
• Meet onboarding and software training goals
• Stay up to date with product knowledge
• Follow up with users once the trial is over for onboarding & continued training
• Handle company voicemail, telephone & email inquiries
• Maintain our software knowledge base and online learning materials
• Escalate user reported issues and bugs to the development team
• Get back to users in a timely and remarkable manner
• Monitor chat support and social media to provide users with high-level support

Job Type: Full-time

Salary: $35,000.00+

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