Monday, August 3, 2020

Account Manager

The role
Hopin is seeking an Account Manager who is personable, self-driven, passionate and ambitious! We're looking for someone with strong experience in this field, good at making decisions on the go, is helpful, supportive and a team player. Event experience is a plus. 

We're excited to work with someone who is highly motivated, comfortable in a fast-paced start-up environment and is happy to work with a remote team. We're currently a team of 60+ motivated individuals, and you will be working within the Account Management (customer success) team. We are hiring in all time zones. 

Responsibilities 
  • Manage a portfolio (20-30 accounts) of strategic/enterprise customers and execute on key objectives across the entire portfolio 
  • Welcome and onboard Enterprise customers, partnering with them to create successful events
  • Offer ongoing dedicated support to the accounts you manage 
  • Assist with technical dry-runs, preparing the customer for a successful event 
  • Communicate with customer often via email and video calls
  • Be proactive and friendly, offering the highest level of support to customers 
  • Collate customer feedback and communicate this to the product team
  • Work with our product engineers to make Hopin easier to use 
  • Work with our sales and support team for optimal customer success 
  • Identify opportunities for networking, referrals and expansion

Qualifications:
  • 4 years + experience in Account Management, Customer Success, and/or experience as an event manager 
  • 2 years + experience working at a B2B SaaS company
  • Fluent English speaker with outstanding written and verbal communication skills; you have the ability to read, interpret, and clarify customers' goals, and then craft thoughtful responses to help them achieve those goals
  • Tech Savvy - love software, tech and excited to learn new software
  • Ability to teach yourself new skills and competencies, and finding answers yourself
  • Excellent presentation and public speaking abilities
  • Great problem-solving abilities - assess all options before making a decision
  • Exceptional organization skills - you're used to juggling multiple priorities
  • Have a "can do" attitude
  • Can work at a fast-paced environment
Nice to have:
  • Previous experience with a video platform
  • Experience working at an early stage startup
  • Event planning or organizing experience 

The Offer 
  • Competitive salary
  • Fully remote team, work from any corner of the world
  • Flexible schedules
  • Laptop assigned, Mac or Windows
  • 800 USD for Home-Office set up
At Hopin, we're committed to cultivating an environment that promotes equality, diversity, and inclusion. We are a global community and we believe our unique qualities must be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, neurodiversity, or otherwise. Inclusion isn't just an initiative at Hopin. We strive to embed it not just into our core values but throughout our entire ecosystem.

FT Writer / Researcher

We're hiring one or two more professional writers to join us in a full-time, long-term role.

Apply Here

Currently, our writing team is researching the child custody process in each of the 50 U.S. states (one state at a time — a big project). We call and email attorneys, mediators and other custody experts, then write what we learn into 10+ webpages per state (like this page on California custody schedules). The pages must be well organized and easy to understand; they are geared toward parents navigating the custody process, not law professionals. 

When we finish with the U.S. (likely a couple of years away), we'll move on to writing about other countries and different topics related to child custody.

Previous research experience isn't required. However, you must be an excellent writer who can match our site's concise, simple style. You must have native English proficiency, though you can live anywhere in North or South America.

The starting salary is USD $12 per hour (as a 1099 contractor). If you're not a U.S. citizen, you'll be paid the equivalent in your local currency.

We'd like to hire you if: 
  • You have professional writing experience and/or training. 
  • You would like to research topics by calling and emailing law professionals. 
  • You can stay on task without supervision and work independently. 
  • You want to work from home in a long-term, full-time position. 
  • You have native English writing and speaking skills. 
  • You live in North or South America. 
  • We get along. (To see the team you'll be joining, visit our about us page.) 

Our company is Custody X Change. We sell an app that creates child custody schedules and parenting plans. It helps families make difficult decisions following separation and facilitates communication between parents who may not get along anymore. This reduces conflict and saves people a ton of money in legal fees. We keep the focus on what’s helpful to current and future customers, which is why our writers are now expanding the state-specific content on our site.

If you want to join a small, distributed team and help people discover a genuinely helpful product, we should talk.

To apply, email me at careers@custodyxchange.com, and: 
  • Include your resume in PDF format. 
  • Attach three to four writing samples. 
  • Somehow use the word “pumpkin” in the subject of your email. 
  • Answer the following six prompts in the email body, in this order: 
  1.  Describe what you like to write about. (50–100 words) 
  2. Where are you based, and why are you looking for a remote job? (25–50 words) 
  3. Why will you do well working independently, with limited supervision? (50–100 words) 
  4. How do you feel about arranging and doing phone interviews with strangers? (25–50 words) 
  5. What do you think about the starting salary? (25–50 words) 
  6. What is your ultimate career goal? (50–100 words) 
Thanks,
Shea

P.S. We want everyone working here to be happy. For the most part, you can set your own hours. You'll be evaluated on results, nothing else. 

Product Marketer

It’s tough to tell what a role might be like from a job description alone. So we thought it might be good to give you more context of what the role is about. This way you can have a better idea if it’s the right fit for you.

SignEasy is hiring a product marketing manager. This title can have a lot of definitions. In fact it can have almost a different meaning at each company. 

So let’s start with SignEasy. 

We’re a product-led company that is the e-signature choice for growing businesses. We just turned 10 years old! And we’re entering our second phase of growth. We had a first phase that was app focused. You may have noticed that we’re well rated in the Apple iOS store. (Google Play, too!) 

Apple, Google, Microsoft, and more are still great partners of ours, and you’ll work with them. Along the journey, though, we noticed a lot of businesspeople were using our app. So not only did we enhance the app experience for them on iOS and Android, but we developed a web app for them. When this happened, our pricing and packaging began to evolve. Soon we were attracting even more business users. And then teams of business users. That trend continues today. It’s still a work in progress (we need your help!). But we’re at a point where our team licenses are growing faster than our individual licenses. And we really want to push the pedal on this. 

So what exactly are we working on at SignEasy?
 

We are building the best e-signature solution for growing businesses, so that people can be more productive by focusing more on what they love, and less on paperwork. 

Digital transactions are something that affect nearly every businessperson, especially now. Providing them with an elegant, easy-to-use, affordable solution is good for our business, yes, but it’s really good for their business, their customers and partners, and for the environment. 

Great, but why now?
 

More people than ever are now working from home. Combine this with contactless signing needs in industries that are back to work. You can start to guess that the need for e-signatures has dramatically increased. So overall the industry is growing. But we’re looking to grow even faster than the industry. How fast? We’re doubling this year. And we’re doing that by focusing our efforts on certain industries and market segments that we know we have a competitive advantage in. We need your help to get us deeper, faster. 

Outcomes you'll help achieve
 

It’s no secret. Our market is crowded. Or at least it seems to be. But when you dig in a bit more, there are only a few main competitors, most of whom run the route of claiming to be everything to everyone, and as a result provide a sub-par and outdated product experience. So we can differentiate here. And we can really differentiate by focusing on a few specific industries and use cases. What we’ll look for you to do is to really understand who’s using us in these specific industries, why they’re using us, how they talk about it, what a day in the life is like, and more. Using this information, you’ll develop differentiated product positioning and messaging that resonates with others like them in the industry. And you’ll partner with the content and demand gen teams to create a buyer’s journey map and associated content. 

We move quickly here. So our product is regularly updated and enhanced. We’ll look for you to tell a story to the market around these additions, and equip the team with what they need to effectively convey that story. 

We have our own path and focus. We know where we’re strong and, as a result, where we want to double-down. But that doesn’t mean we ignore what others in the industry are doing. So we’ll look for you to follow market trends and analyze what they mean for us. 

With your understanding of who uses us, combined with what’s happening in the market, we’ll look for you to craft compelling messaging that helps us hit on key needs and differentiate across marketing channels. 

You have a bit of a competitive streak and like to win, right? Then you’ll be an excellent partner with sales. Work with them to provide the tools, training, and collateral they need to win. 

And it doesn’t hurt if you’re into evangelizing. This can include speaking with customers, prospects, analysts, and even on behalf of the company. 

Your background
To hit the ground running and ramp up quickly, you should have done this before. We’re looking for someone who has three to five years of prior experience in a similar position, hopefully in a B2B SaaS environment. Bonus points if it was a product-led environment, as well. 

An inquisitive mind with an ability to understand software along with the psychology of buyers. This means doing things like studying buyer behavior and ideal customer profiles, and translating your findings into marketing content. 

Because of the previous point, you’ll need to have excellent communication and persuasion skills. We’re talking written, verbal, and presentation skills, with an eye for quality and attention to detail. 

If this sounds good, here are some reasons you might like working with us
 

We’re a group of learners that challenge each other to be better. If you enjoy learning, believe there are things you can learn from anyone, and enjoy solving puzzles, this is a good spot for you. 

We have more than 7 million users of our product. You can test, learn, and scale rapidly. 

You'll work with a team that is passionate and truly cares about what they produce. Here’s a link to learn more about our culture and values

We’re a small team doing big things! Your work will make a huge impact on customers and your voice will be heard. 

We’re on the brink of something big. This space is expanding rapidly, and we’re in a prime position to not just ride that wave, but harness its energy for superlative performance. 

You'll work alongside the rest of the marketing team, along with product, growth, sales, and customer success. You'll have the opportunity to contribute meaningfully across the company. 

You can work from anywhere in the US. Especially now, this is a clutch benefit. 

Here's why this might not be a fit for you
 

You'll be expected to get up to speed and produce results quickly. And you’ll have to bounce back and forth between strategic and tactical. 

We’re ego-free. You’re going to have to work well with others, be extremely self-aware, and have an openness to learning. That said, if you know you’re right or want to try something out, we expect you to push for it. 

The CEO is in Mexico City. The marketing head is in the US. And the marketing team is in India. We transcend borders and time zones. We do our best to keep everyone in balance with flexible schedules, but that’s just it -- flexibility is required. 

Every person on our team cares a lot about our mission. They'll care about the message you're putting out in the world. This means that you should be open to collaboration and feedback, but at the end of the day comfortable in making a call. 

You're accountable to results that closely drive revenue. 

While we have an idea of where we want to go and how we’re going to get there, the plan is extremely flexible. To succeed in this role, you must be comfortable with ambiguity. 

And if by now you’re nodding your head, wanting to take the next step...
 

Great, go ahead and do so! You can find out where to apply at the end of this post, but please include a cover letter. Not a standard, run of the mill, not-at-all customized cover letter, but one that gives us a sense of how you think. To that end, please use your cover letter to share your take on the following questions: 
  • Describe each of the products at your current/previous company.
  • What’s a tech product that you think could be repositioned or better marketed to achieve better results?
  • Give us an example of a growing business that you think markets themselves exceptionally well. What are they doing, and why?

And we appreciate brevity. So please keep your cover letter to as few words as possible. 

We can’t wait to hear from you! 

Visual Designer

CloudScale is looking for a designer who is excited to create beautiful and usable products with some of the biggest brands in the world.

Just some quick info about why it's awesome to work for us: all of the work is from home except for some small situations (such as meet and greet at the beggining of a project), fully paid employee medical insurance, dental, vision, we reimburse for your internet, cell phone, generous bonus program.

A candidate for this position should be able to successfully mix both beauty and functionality. Your work should not only reflect a brand's identity but should be carefully thought out in a way that directly addresses the client's pain points and creates a great experience. You not only have a great design eye but are also able to empathize with your target user base and create interfaces that connect with them. You are comfortable working on a fast paced environment tackling different projects simultaneously but never at the cost of your work/life balance.

Ideally, you should have at least 3 years of experience working with teams that design online and/or mobile applications. Your portfolio should be able to illustrate not only your style and creativity but a well-structured thought process that can tell us how you went from ideation to high fidelity prototyping.

Please Note We're only hiring from these states at the moment due to tax purposes:
- New York
- California
- Indiana
- Arizona
- Connecticut
- Florida
- South Carolina
- Washington

Key responsibilities include:

- Gather requirements and specifications for product design- User heavy journey mapping to create both intuitive and efficient experiences
- Conduct user research, concept, usability testing and gather feedback when needed
- Create wireframes and prototypes based on the client's goals
- Lead design demos with clients
- Take ownership of projects and feel empowered to make suggestions that could have a positive impact on the final product.
- Solve complex issues with heavy data with creative solutions
- Generate beautiful UI designs with well-structured UX behind them
- Collaborate and communicate with product managers to successfully deliver approved designs to the development team.

Must have:
- Proven UX/UI experience with a portfolio that not only displays the final product but the process behind it
- Familiarity with user research and agile design processes
- A good understanding of existing mental models for both web and mobile-based products as well as effective UI standards.
- Proficiency with design/prototyping applications such as Adobe Creative Cloud ( XD and Axure are our preferred prototyping tools but feel free to apply if you use others like Invision, Framer or Figma ).
- Great communication, presentation and collaboration skills.
- A solid understanding of graphic design principles and how to apply them to enhance UX.
- Experience working on UX within an Agile software development environment.

Nice to have:
- Experience working on products that require branding and following a visual identity.
- Some experience with creative direction.

You are:
- Someone who is very comfortable giving and receiving feedback.
- A designer who is able to mix both beautiful and functional elements to create great products.
- Capable of making informed critical decisions on your designs that anticipate user's interactions.
- Comfortable giving opinions, asking questions and suggesting solutions.
- Really good at prioritizing and providing both the team and clients with transparency and accurate timelines.
- Incredibly self-motivated with a proactive attitude due to remote work
- Someone who enjoys working on a team and listening to different opinions.
- Excited about building products that solve real problems for major companies and known brands.

To Apply:

Email jobs@weworkremotely.com
Subject: Visual Designer at CloudScale

Product Lead Strategist

Toggl is an easy to use and flexible time tracking tool that helps 3+ million users see where their work time goes, so they can focus on the projects that really matter. It also works on all devices, and integrates with over a 100 tools.

As Product Lead, you will be overseeing our Mission Teams who will implement new solutions and will drive our product growth. You will be formulating our long-term product vision and strategy, create a roadmap for the next years and will shape our product development environment. You will also be responsible for making sure there are appropriate processes for knowledge sharing between core development teams and mission teams
The salary for this position is €70,000 annually.
You can work from anywhere in the world.

The role
We need your experience and knowledge to help us scale a world-renowned, and much-loved, SaaS brand to the next level. We expect you to bring a fresh pair of eyes to renew our product development plans and processes, making sure features are delivered on time and in scope, and making sure our product is following the business strategy. Overseeing all the Mission Team Leaders is also a significant part of the role.

You will be in good company, too. Toggl is a team of fantastic professionals. Everyone is smart, fun and caring.

We are profitable and self-funded, and we’re taking Toggl to the next level. Join us for the ride!


About you
You have previous experience in agile and SaaS - leading a product and product team, formulating and communicating long-term product vision and using prioritisation systems (e.g. Productboard). You have a strong understanding of data, analytics, KPIs, metrics and have experience with OKRs and product management systems. You must also have an understanding of UX and market research. You can work whenever you like, as long as you have a few hours of overlap with 6 AM - 12 PM UTC working hours.

It’s a plus if you have experience in being part of restructuring in other organisations that have 75+ employees, experience in expanding a product from self-serve to enterprise customers, and some amount of technical knowledge.

You will succeed in this role if you are self-motivated, have exceptional problem-solving skills and remain composed under pressure. Excellent written and spoken English skills are a must, and remote work experience is a plus.


About the team
Toggl is a distributed team of 75+ people working remotely from 30 countries. We take pride in our professional, learning-oriented and friendly working environment that values work-life balance and constantly doing our best in every aspect of our work. You can work from anywhere in the world, because we know great people do awesome work wherever they are. Every few months we travel to meet up somewhere in the world and spend some quality time together. Our business is profitable with a healthy margin and we are built with no outside investments, so you can count on a stable working environment.

Some benefits
  • Freedom to choose when and where you work from.
  • 24 days of paid time off a year, plus your local holidays.
  • 2 company retreats and 2 team meetups a year (expenses covered) for team-building.
  • Laptop and a €2,000 budget to set up your home office.
  • Reimbursement for co-working space rent or internet service at home.
  • Opportunities to attend trainings, workshops or conferences.
  • Monthly reimbursement for gym membership, massage and other things to improve your health.
  • Support for buying a phone, eyeglasses or tools you need for doing your best work.

Project Coordinator

DESCRIPTION:

Clevertech is looking for someone with an innate intellectual curiosity and great people skills to join our fully remote team as a Project Coordinator.


We are looking for a team member to help us delight clients and produce success for our client projects. How? By being sensitive to and understanding client concerns and coordinating effective responses with members of the product development team. Your day will consist of working across several teams, attending daily stand-ups, assisting in the management of client expectations, working directly with clients as needed in regards to project features and functionality.


Our vision at Clevertech is to provide enterprises a world-class development team that executes on their most ambitious goals. Your demeanor, tone, and professionalism are the public face of Clevertech’s services. Attention to detail, being quick on your feet to problem solve, and superb communication skills are highly desired.



REQUIREMENTS:

You have a consistently positive attitude and are interested in learning new things. Excellent communication, analytical, and interpersonal skills are your best strengths. Being friendly isn’t enough. Prioritization and organization are also key factors for success in this role.


Experience Required:
  • Bachelor’s Degree at minimum is required
  • At least 3 years of professional work experience
  • Spectacular achievements with clients
  • Demonstrated ability to learn fast and solve unique challenges
  • Experience with the G Suite, GitHub and/or ZenHub a plus

Key Qualities:
  • Poised and professional demeanor with a high intellectual curiosity
  • Tech-savvy, yet no prior experience in a technical role required
  • Strong verbal and written communication skills: concise, articulate and polished
  • Ability to multitask and prioritize tasks effectively in a fast-moving environment
  • Excellent time management skills
  • Highly organized and detail-oriented.
  • Strong interpersonal skills and the ability to build relationships



Our Benefits

We know that people do their best work when they’re taken care of. So we make sure to offer great benefits.
  • Competitive Vacation Package
  • Annual Financial Allowance for YOUR development
  • Flexible Family Leave
  • Clevertech Gives Back Program
  • Clevertech U (Leadership Program, Habit Building, New Skills Training)
  • Clevertech Swag
  • Strong Clevertech Community
  • Health Insurance and 401k

How We Work

Why do people join Clevertech? To make an impact. To grow themselves. To be surrounded by people they can learn from. We are truly excited to be creating waves in an industry under transformation.


True innovation comes from an exchange of knowledge across all of our teams. To put people on the path for success, we nurture a culture built on trust, collaboration, and personal growth. You will work in small feature-based cross-functional teams and be empowered to take ownership.


We make a point of constantly evolving our experience and skills. We value diverse perspectives and fostering personal growth by challenging everyone to push beyond our comfort level and try something new.


The result? We produce meaningful work



Want to learn more about Clevertech and the team? Check out clevertech.careers.