Thanks for your interest in the Senior eCommerce Manager position at The Vaan Group!
A little background:
My name is Xavier Armand, a co-founder of The Vaan Group - a remote-first digital agency, headquartered in Brooklyn, NY, and we’re looking to add a dedicated and experienced senior eCommerce manager to our growing team. We believe awesome technology powers the best brands. So we build it. Our technology becomes the foundation upon which businesses scale their operations, escalate their marketing efforts and grow their sales. Most of the time we're building eCommerce engines. Other times we'll be architecting software. Regardless of what we’re making, it's always all digital.
Recent projects we’ve taken on range from designing and building custom software for this growing streetwear company, to leading the UX design efforts for this Fortune 500 company’s overhaul of all its eCommerce properties. We’re also a certified Shopify Plus Agency Partner, and so we do a lot of work using the Shopify platform. You can see the full range of client work/portfolio on our website. In addition to our service-based work, we also like to experiment with technology by building our own digital products - everything from eCommerce applications to project management browser extensions.
We’re a realistic group, not necessarily looking for rockstars, ninjas or wizards. Our team resides (or is working from) New York City, Poland, Portugal, The Netherlands, Brazil, Dominican Republic, Norway, Algeria, Nigeria, China and more. We’re big on team chemistry and we take asynchronous communication pretty seriously, because of how critical it is to getting team members across the planet on the same page and pulling in the same direction.
On any given day, you might:
- Perform final quality assurance checks prior to launching a client web project
- Conduct CMS onboarding and training sessions for clients
- Assist a web launch project by supporting clients with product and content migration from a legacy eCommerce platform to Shopify
- Manage 3rd party vendor relationships for fulfillment and customer service
- Collaborate with team members like designers, CRO strategists, etc. to deliver ongoing optimizations for client
- Coordinate all components of the eCommerce ecosystem
- Assist in expanding eCommerce stores to international markets
- Define business and product roadmap in tandem with client
- App auditing, installations & configurations
- Audit Google tags & analytics set up
- Upload and manage products
The ideal person:
- Understands the demands and expectations of a remote working culture - this one’s especially important to us!
- Is comfortable in a client-facing role and has experience managing stakeholder expectations for software development projects
- Is comfortable working collaboratively with product management, project management, engineering, visual/product design, and other stakeholders, in a remote setting
- Is highly motivated, detail-oriented, and capable of thriving in a fast-paced role with limited supervision
- Has excellent organizational, presentation, problem-solving through design and interpersonal skills
- Has experience leading and supporting multiple eCommerce stores at the same time
- Has experience supporting eCommerce design & development projects from concept to launch
- Is comfortable using both quantitative and qualitative data to guide product and strategic decisions
- Has experience working with eCommerce, content, and other similar management systems, e.g. Shopify, Magento, BigCommerce, Salesforce Commerce Cloud, etc.
- Is a team player and always willing to knowledge-share and contribute to the growth of the team
You bring:
- 4+ years of experience as an eCommerce manager, product manager, eCommerce strategist, or similar role
- Communication, attention to detail and organizational skills are important for this position
- Experience communicating and coordinating with external clients and multiple stakeholders
Other things you should know:
- This is a full-time position
- This job offers access to an employee profit-sharing pool
- Salary commensurate with experience
- Although we are accepting applications from candidates located anywhere in the world, this position will require that the candidate is able to accommodate some remote internal team and client-facing meetings in North American time zones.
Please include your resume with your application, and a brief overview of your experience working with interdisciplinary teams in an eCommerce role.