Live Chat Support Specialist (9-5pm EST)

Smile.io is the world’s largest loyalty platform, providing easy-to-use reward programs that help scaling e-commerce brands transform one-time sales into repeat, loyal customers. Over 60,000 brands use Smile to turn transactional purchasers into passionate repeat shoppers.

APPLY HERE

We’re celebrating explosive growth and need your help empowering every entrepreneur to grow their brand and build lasting relationships with their customers. We are a remote-first company, and we believe you should be able to work from anywhere. We have team members working from home offices across the globe, and our team has never been more connected. Tell us where you'd like to work when you apply!

About the Team:

Live Chat is part of the crucial, human side of customer experience at Smile that we call the Merchant Experience team. “Collaboration” is a buzzword, but we are a cross-functional, multi-skilled group that isn’t afraid to step outside our comfort zone and lend a hand wherever it’s needed. Working side-by-side with the entire MX team, Live Chat might be the first interaction merchants have with the Smile team outside of our product, and we strive to make “delight” the goal of every engagement — from the first to that last.  

About the Role:

As part of the inaugural Live Chat team at Smile, you love making connections and empowering people to help themselves. As the team grows, you will help us define and shape the processes and practices that make live chat a seamless and positive experience for Smile customers and not-yet customers. The ultimate success will be merchants coming away from live chat looking forward to the next time they need to get in touch with us. ✨

What you’ll help us achieve:

• Successfully launch and implement live chat support for Smile 
• Have human conversations with merchants to answer questions about Smile, to provide how-to guidance, to identify and resolve minor issues
• Be the first line of defense for triaging & light debugging of platform issues 
• Assist merchants when escalating matters to other teams for more specialized support by setting expectations around follow-up times and next steps
• Build trust, empathize, and delight merchants by setting the standard for what exceptional support looks like
• Offer our merchants needs-based solutions, not pushy sales
• Help translate customer feedback into specific product requirements

Who you are:

• You have 2-3 years of experience in live chat customer experience
• Support is what drives you
• Keen interest in startups, software, and entrepreneurial
• Resourcefulness is what you’re known for
• Fast-paced environments don’t scare you
• Ambiguity is your friend
• Extremely detail-oriented and organized
• Comfortable learning new software (for design, data management, and internal tools)
• A strong growth mindset and eagerness to learn

Bonus if you have:

• Experience with SaaS company live chat
• Experience with HTML, CSS, JavaScript
• Experience with Intercom

Who are we?

Everyone at Smile is driven by these core values:

Be Humble - think of the team before thinking of yourself. We have no room for massive egos.

Be Hungry - set hard goals, ask lots of questions, and learn every day.

Be Human - show empathy towards others, consider the impact of your decisions on other teams.

We know that Smile.io as a business is in constant evolution - the same is true of our people. We’re here to support each other in our growth, so we talk openly about our career & personal goals. With such a diverse team of people, we know we can offer you the mentorship, tools, and encouragement you need to grow.

This posting will close on May 9th, 2021

APPLY HERE

Customer Success Manager (Growth Advisor)

Please apply by sending an email about yourself and resume to: customersuccess@solidcommerce.com

Our Services & Support Culture:

• We are a team of dedicated, creative, and highly collaborative innovators who prize integrity, courage, and enthusiasm
• Every member of our Services & Support team is a key player, and every customer’s success is our goal
• We believe in nurturing team members and encouraging them to grow their skills, talents, and careers
• We love people who share their ideas, and who are open to suggestions/feedback. We are always learning from one another and are looking for someone who appreciates this dynamic.

 

What You'll Do:

• Nurture and develop strong relationships with customers through ongoing and proactive communication, ensuring customer satisfaction and retention rates
• Onboard merchants to the platform and provide orientation to multi-channel marketplace selling
• Provide guidance on best practices while selling on e-commerce marketplaces selling best practices
• Understand client’s key goals and objectives, manage expectations and drive strategic goal alignment
• Develop a deep understanding of all products and ensure that accounts are utilizing all the appropriate features
• Keep up to date with market changes and product developments, communicate the impact on customer’s businesses and recommend action plans
• Provide the customer with an understanding of the resources available to help them achieve their sales goals
• Act as the customer advocate by assisting issue resolution and driving escalations as necessary
• Effectively work alongside other departments - including sales, product, and support - to ensure client success and that all work is carried out in a timely and accurate manner
• Capture client feedback and be the voice of the customer internally to impact processes and product development
• Be an agent of change by sharing your knowledge, tools, and techniques with the team

 

Skills & Requirements:

·       Technical Account Management Experience is key

·       Previous experience in retail, online retail or marketplace (Amazon, eBay, etc.) selling

• Experience delivering and supporting a SaaS solution is strongly preferred
• Ability to quickly learn new technologies and processes
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• A strong customer service orientation and the ability to form long-term customer relationships
• Proficiency using Excel and MS Office applications
• Solid organizational skills including attention to detail and the ability to manage multiple concurrent projects
• Self-starting attitude and passion for succeeding, while also being a team player and role model to other team members
• 1-2 years of relevant work experience

 

Nice to Have:

·       Associates Degree (A.A.) / Bachelor’s Degree (B.A.) 

• Ability to manage and shift priorities quickly and effectively when needed
• Ability to work under pressure to deliver high-quality deliverables
• Experience with CRM
• Hunger for continued learning

Social Media Moderator

Why Credit Repair Cloud

Wondering why we think you’ll love working at Credit Repair Cloud? Here are 5 reasons!

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Stability & growth

In 2013, Daniel Rosen launched Credit Repair Cloud, the software that now powers the credit repair industry. You will be joining a stable yet fast-growing, purpose-driven, self-funded organization.  

Talent will surround you

We have created a highly collaborative environment where everyone has a real chance to learn and grow. Your teammates are always willing to help and share their knowledge. We also encourage you to share your ideas!

Our culture and values

Our approach to hiring and working as a global team relies on valuing every individual for who they are, their belief in our movement, and their zone of genius superpowers!

Results-oriented team

We don’t micromanage, and we try not to interrupt your work with random tasks. We trust our team members to take full responsibility and ownership for the work that they do.  

You can pick where you want to work every day

At Credit Repair Cloud, we embrace the remote culture. Some of our team works from our offices while the others are spread around the world. Every day you get to work in the place that makes you most productive.

What we offer

• Competitive salary.
• The opportunity to attend our Credit Repair Expo.
• Unlimited PTO. Take time off when you need it. We trust you!
• Paid conferences.  We are big fans of continued growth.
• Annual benefits, which may include a budget for personal development.
• Profit share bonus plan.
• Free access to Nutrition, Yoga, Mindfulness, and Fitness classes.
• Employee Wellness Program.
• Fun perks & monthly activities.
• A comprehensive and paid onboarding process.
• The freedom to work from anywhere around the world.

Now that you know us let’s talk about you!

Role

Engage with and moderate our 15,000+ member Facebook community (and growing!) , our Credit Hero Challenge Facebook communities, and all our digital marketing platforms. 

The overall goal of this position is to strengthen our brand and support our Credit Heroes (and future Credit Heroes!) as we change more lives every day!

Responsibilities

• Fully understand Credit Repair Cloud’s business strategy, products, and our unique mission.
• Fully understand our Customer Journey, from first exposure and into an active paid user.
• Be a positive and encouraging voice for our team, according to our Company Culture Code.
• Be an encouraging voice to our customers, according to our mission. 
• Strengthen our brand across our social media profiles by engaging with our users and maintaining our brand’s voice at all times.
• Engage with our customers in real-time in our online Facebook communities, as well as on our various social profiles (Instagram, Facebook, YouTube, TikTok). 
• Moderate and monitor our ads as well as social listening for tags and keywords throughout the online space. 
• Maintain a positive environment for followers and Credit Heroes to ask questions, get help, and celebrate wins.
• Self-regulate as you deal with sensitive situations inside our growing communities and across all our digital platforms.
• Monitor, report, and respond to feedback and online reviews on platforms such as Google my business, Trustpilot, etc. 
• Moderate daily software trainings and Credit Hero sessions in our private communities. 

Requirements: 

• Proven work experience as a Social Media Moderator or a similar role.
• Resourcefulness, common sense, and assertiveness.
• Excellent verbal and written communication skills.
• Firm but empathetic, skills in conflict resolution. 
• Highly organized and detail-oriented.
• Experience with Facebook pages and groups, Instagram, YouTube, and TikTok.
• The ability to work in a quiet environment for making calls and a strong internet connection is a must.
• The ability to effectively take direction and work both collaboratively and autonomously

Interested? Click Apply to this job to join the movement! 

Credit Repair Cloud is an Equal Opportunity Employer and is committed to working with a diverse staff. We hire globally for talent and drive and value members by work deliverables and passion. No matter what race, color, creed, religion, gender, gender identity, gender expression, national origin, citizenship, age, sex, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by law, we are all equal here.

We encourage every talented and qualified person to apply. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc.)

APPLY HERE

Content Marketing Manager

Now Hiring: Remote Content Marketing Manager

🕑 Flexible Hours

🏖️ Team Retreats 
👶 Parental Leave 
🏥 Health insurance 
✈️ Vacation & Holidays 
🗺 Anywhere in the U.S. 
💰 Competitive Salary & Perks 
🎓 Learning and Education Budget

Apply Here

About Perfect Keto

Perfect Keto is a food and supplement company with a mission to make the world a better place by helping people own their optimal health through education and access to proper nutrition.

Role Overview

We are searching for a creative & data-driven Content Marketing Manager to help us grow the best blog in the low-carb space. This role will develop and implement a comprehensive and effective content marketing strategy that increases rankings and organic traffic to our blog and work with the rest of the content team – including our SEO manager, recipes creators, and article writers – to outline, develop, edit and publish the best content in our niche. If you are a hyper-organized, resourceful, thoughtful problem solver with a deep understanding of content marketing for organic search and a passion for health and wellness in the low-carb space, this role is for you.

Responsibilities

• Work with our SEO manager to co-create the keyword strategy that guides our content marketing efforts. Must be able to lead SEO strategy.
• Meticulously reverse engineer the top content ranking for your target keywords to create superior content that aims to satisfy search intent and outrank competitor’s websites
• Grow the Perfect Keto email list by capturing new emails from the blog with embedded forms & content upgrades
• Create & update content SOPs and quality guidelines for our team of writers
• Manage our blog calendar
• Create high-level content outlines for our team of writers
• Project-manage the deliverables for our team of writers
• Edit the content our team of writers produce to ensure they meet our quality standards
• Ensure our content meets our scientific & content quality standards
• Provide guidance to writers to help them meet our scientific & content quality standards
• Collaborate with the email, paid & social teams to implement a promotional strategy for all the educational content we publish on the blog
• Keep existing blog content competitive by implementing updates & refreshes periodically where needed
• Scope out new content marketing opportunities that drives traffic to the blog and increases traffic
• Work with our web development team to implement updates on the website that can help blog performance
• Stay up to date with search engine algorithm changes
• Stay up to date with health trends that can inform seasonal/trending content
• Monitor performance of the blog rankings, organic traffic, new emails acquired from the blog, and overall content performance on a weekly, monthly, and quarterly basis

Preferred Qualifications

• Experience as a content marketer
• Experience managing a team of content creators
• eCommerce experience
• Deep understanding of Google’s ranking algorithm
• Experience in the Health and Wellness industry
• Basic understanding of nutritional science
• Basic understanding of what constitutes good scientific research

Required Skills

• Extremely capable at reverse engineering good content
• Ability to manage a team of contractor writers to achieve content goals
• Ability to work on a small but highly productive team
• Ability to proof-read both for accuracy and readability
• Ability to spot new content opportunities without waiting to be asked
• Extremely organized
• Ability to prioritize high leverage opportunities
• Ability to deprioritize non-urgent tasks

Perks 

We can’t take care of others (our customers) without taking care of ourselves (our people) first. That’s why we pay extremely competitive salaries and offer a variety of perks to help you optimize your health. 
 
💰 Salary: We pay top of market because we want the best people at our company. 
 
🕑 Workday: As long as you get your work done, work whenever you want, from wherever you want. 
 
✈️ Vacation & Holidays: We have a strict two week minimum of vacation taken per year, and anything over that is unlimited and up to you. Take any holiday you want, but also feel free to work on any holiday you want. 
 
🏥 Health insurance: You have the choice to opt-in to the best health insurance we can get. We’re also working towards providing dental and vision coverage. 
 
🥑 Nutrition: You get a monthly budget to invest on getting fresh food locally. 
 
💪 Fitness: You get a monthly budget to invest on a gym membership, personal trainer, yoga classes, and anything else that helps you increase your physical fitness. 
 
📚 Books: You get a free Kindle and four books per month. 
 
🧘 Meditation: We cover any app or class you use to improve your meditation consistency. 
 
🎓 Continued Learning: We cover anything that increases your work skills and provide a monthly budget for developing any personal skills you desire. You want to learn Spanish? How to do pottery? We have you covered. 
 
❤️ Free product: You need to be able to brag about how awesome Perfect Keto products are, so team members get free product for their personal use. 
 
🏖️ Retreats: Having fun is one of our core values. Join us on our all expenses paid retreats to fantastic locations. 
 
👶 Parental Leave: Take the time you need to take care of your baby and yourself. Work will be there when you come back. 
 
We are committed to hiring individuals with a diversity of perspectives, backgrounds, and beliefs who can use their interest in health to help us build an organization that makes a difference in the world. Join Perfect Keto for the chance to collaborate with a talented and engaged team, passionate about leveraging nutrition to improve people’s lives.

APPLY HERE

Demand Planning Manager

Now Hiring: Remote Demand Planning Manager

🕑 Flexible Hours 
🏖️ Team Retreats 
👶 Parental Leave 
🏥 Health insurance 
✈️ Vacation & Holidays 
🗺 Anywhere in the U.S. 
💡 5-8 Years of Experience 
💰 Competitive Salary & Perks 
🎓 Learning and Education Budget

Job Overview

The Perfect Keto Demand Planning Manager is responsible for managing the sales forecasting and demand planning processes of Perfect Keto which include activities such as building historical baselines, calculating baseline forecasts, working with the commercial team to establish incremental forecasts for promotions, and other marketing events; as well as build assumption based projections for new product launches or product extensions. This role will manage and facilitate sales forecasting activities. In addition, the role is expected to build, manage and maintain all demand planning-related tools, and historical data repositories.

APPLY HERE

Responsibilities

• Building, managing, and maintaining forecast models and tools. Continually improving statistical forecasting models and methodology for both mature and new product launches. Accountable for forecast accuracy improvement.
• Leading the sales forecasting and demand planning process through interface with retail, marketing and finance to ensure timely development of an agreed-upon forecast which ties to financial projections.
• Works with the Finance team to determines optimal inventory levels across all SKUs
• Providing input in developing inventory strategies on existing items, new products, and product phase-outs.
• Developing and implementing tools and processes to improve forecast capabilities, efficiency, and accuracy.
• Developing and maintaining strong relationships with retail team and retail team leadership through excellent listening and communication skills to ensure an effective sales forecasting process.
• Building incremental forecasts using event-based modeling or similar techniques.
• Building new product launch or extension forecasts to support company growth and submit accurate demand projections to the supply chain team.
• Establishing continuous communication with supply planning and production scheduling to provide information on daily/weekly changes to demand
• Driving a culture of exception management by proactively identifying major issues and opportunities around demand and supply.
• Driving culture of analysis and execution taking ownership of identified issues in demand planning to drive quantifiable solutions and positive business results.

Qualifications

• Prefer a bachelor’s degree in Engineering, Operations Research, Math/Statistics, Supply Chain, Analytical Marketing or Operations Management
• 5+ years of experience in statistical forecasting, statistical modeling, demand planning in the CPG industry.
• Demonstrated experience with statistical forecasting tools.
• Managed and facilitated sales forecasting and S&OP review meetings.
• Experience using Netsuite and exceptional skills in Excel.
• Excellent communication skills to effectively communicate across multiple departments and through multiple levels of the organization.
• Demonstrated influencing, negotiating, and conflict management skills.
• Excellent collaborative management skills.
• Strong working knowledge of effective supply chain performance including supply planning, customer service, supplier, and manufacturing management.

Perks

We can’t take care of others (our customers) without taking care of ourselves (our people) first. That’s why we pay extremely competitive salaries and offer a variety of perks to help you optimize your health.

💰 Salary: We pay top of market because we want the best people at our company.

🕑 Workday: As long as you get your work done, work whenever you want, from wherever you want.

✈️ Vacation & Holidays: We have a strict two week minimum of vacation taken per year, and anything over that is unlimited and up to you. Take any holiday you want, but also feel free to work on any holiday you want.

🏥 Health insurance: You have the choice to opt-in to the best health insurance we can get. We’re also working towards providing dental and vision coverage.

🥑 Nutrition: You get a monthly budget to invest on getting fresh food locally.

💪 Fitness: You get a monthly budget to invest on a gym membership, personal trainer, yoga classes, and anything else that helps you increase your physical fitness.

📚 Books: You get a free Kindle and four books per month.

🧘 Meditation: We cover any app or class you use to improve your meditation consistency.

🎓 Continued Learning: We cover anything that increases your work skills and provide a monthly budget for developing any personal skills you desire. You want to learn Spanish? How to do pottery? We have you covered.

❤️ Free product: You need to be able to brag about how awesome Perfect Keto products are, so team members get free product for their personal use.

🏖️ Retreats: Having fun is one of our core values. Join us on our all expenses paid retreats to fantastic locations.

👶 Parental Leave: Take the time you need to take care of your baby and yourself. Work will be there when you come back.

We are committed to hiring individuals with a diversity of perspectives, backgrounds, and beliefs who can use their interest in health to help us build an organization that makes a difference in the world. Join Perfect Keto for the chance to collaborate with a talented and engaged team, passionate about leveraging nutrition to improve people’s lives.

APPLY HERE

Senior Android Engineer

The Job

Come help us make the Pronto Android app, a mobile-first realtime messaging and video communication app, a delightful experience for our customers. Pronto is used every day by students, retail workers, hotel management and many others (including ourselves) for daily communication and we strive for absolute excellence in the end-user experience on Android. If you’re an experienced Android engineer with a passion for the platform and for taking complex technologies and making them easy to use across a multitude of Android devices, we want to talk to you.

APPLY HERE

Your Role

Take a lead role in building the Pronto Android app and making it easy and enjoyable to use. You’ll work with technologies such as WebRTC and WebSockets to craft a beautiful native, realtime experience on Android. You will obsess over the details of the entire Android experience, from model to networking to UI,  improving performance, transitions, and animations to make customers delight in their interaction with an app they rely on for communication throughout their day. You’ll work closely with a small team of experienced engineers that will value your expertise and look to you for leadership and new ideas.

Your Day-to-Day

• You’ll own the Android experience and guide the team to knowing what’s possible and feasible to implement on Android.
• You’ll identify unique, native Android features that can be added to streamline the Pronto experience.
• You’ll collaborate with the design and core engineering teams to brainstorm new features and prioritize maintenance work.
• You’ll develop the Pronto native Android app using Kotlin and Java.
• You’ll recommend, and drive the adoption of, frameworks and technologies that will improve the Android client experience.
• You’ll triage issues and work with our support team and customers as needed to identify and fix bugs.

Ideal Qualifications

• At least 5 years of software engineering experience, with the past 2+ years focused on the Android platform.
• A strong understanding of computer science fundamentals (data structures, algorithms, concurrency, etc.)
• Experience building data, network, and UI-intensive Android apps that work reliably across a wide variety of devices and API levels.
• Experience building internationalized and accessible apps (for international audiences and those with disabilities).
• A portfolio of production-level Android work that you can show (or at least talk extensively about).
• A passion for great mobile UX and design.

Our Stack

Experience with these is certainly helpful, but we don’t expect everyone who applies to know all of them. We don’t hire based on knowledge of a particular language or framework, but on engineering experience, ability to research and learn, and how you’ve learned to approach problems. Good engineers are always learning new frameworks and technologies anyway.

Data model: Realm

Languages: Kotlin (80%), Java (20%)

SCM: git (via GitHub)

APPLY HERE

Senior Product Designer

We’re looking for an Senior Product Designer to join the Rewatch Design team. In this role, you’ll work with the team to identify design opportunities and create focused, approachable, and elegant UI for our customers.

APPLY HERE

You will will work directly with our Designer CEO and Engineering team to collaboratively prioritize, iterate, and implement your work to ensure the highest quality product experience.

Rewatch is the system of record for all of a company’s internal videos and creates a private and organized video channel for teams. The product automatically transcribes every meeting, all hands, and product demo so you can search all the spoken content across every video and unlock the company knowledge trapped inside.


What You'll D

• Directly influence the product and design direction of the company
• Collaborate closely with Engineering to design and build new features
• Evaluate and recommend design solutions and guide team decision making
• Create high-fidelity prototypes and visuals to express you designs
• Maintain a bar of high quality design in the shipped product
• Balancing the trade-offs of short term solutions with longer term design goals
• Communicate cross-functionally to drive alignment around your design direction

Qualities We Value

• Several years of experience designing software
• Generalists with solid visual, UI, and coding skills
• Comfortable contributing to multiple design projects and prioritizing accordingly
• Ability to think complex design problems and identify the highest impact opportunities
• Expressing ideas through written words, visuals, and interactive prototyping
• Confidence working with HTML & CSS, working within a codebase like Ruby on Rails, and using tools like GitHub
• Ability to work remotely on a software team

Apply Here