Are You An Experienced Customer Support Agent Ready To Upgrade Your Career?
Let's be honest…
Most people in customer support don't intend to stay there forever.
Don't get me wrong... I'm not trying to demean anyone who works in customer support.
It can be a great way to start out your career. And many people have built successful and fulfilling professional lives as customer support agents.
But it's also true that most people in customer support are eventually looking for a job that offers more… more responsibility, more growth, and more income.
If you're looking for such an opportunity, this page could literally change the course of your career. But only if you keep reading.
What Is Email Outreach?
To understand email outreach, you have to understand how HUGE search engine optimization (SEO) has become.
Everyone knows that Google is one of the largest corporations in the world. But not everyone realizes how many smaller companies base their entire business around Google.
There are about 2 billion websites on the internet, many of them commercial. If they're not doing SEO, they don't stand a chance to see any meaningful traffic from Google. There's just no way around this harsh truth.
And that's the exact reason the SEO space continues to grow at a mind-warping speed.
Back to email outreach...
One of the surest ways to increase the traffic to your website is “link building” - securing links to your website from other websites in the same industry.
Email outreach is used to present your site to these other industry websites, and encourage them to link to you.
Building links can have a dramatic impact on the traffic you see from Google, but also require savvy email communication.
In other words, email outreach done well means outsized benefits for your website… and email outreach done poorly is a waste of time.
So What Does It Have To Do With Customer Support?
People who have customer support experience often prove to be great at email outreach too.
If you think about it, the two roles are not that different from each other. Both require lots of emailing and understanding the person on the receiving end of your message.
That's why we at Recruiter Mill specialise in hiring customer support agents and providing them with email outreach jobs at awesome companies. We work with companies in industries like:
- Entrepreneurship education
- Web development
- Affiliate marketing
- E-commerce
- Content marketing
...and many more.
(Although that's a pretty sweet deal for you, we will never, ever, EVER expect any sort of payment from you for our service. Any fees we collect are from companies that end up hiring you.)
If this sounds good so far, we're only getting started...
7 Reasons To Become An Email Outreach Rep
1. Switch Careers But Don't Start At The Entry Level
The Email Outreach Rep role is not a customer support position. So you will be switching careers when you join us.
Switching careers is usually not easy. Most of the time you're required to start at the entry level. That's because your customer support experience typically doesn't count for much in the eyes of the would-be employer.
Luckily, for this role, your customer support experience is exactly what we're looking for. Combine it with excellent writing skills, and you'll be a top performer as an Email Outreach Rep.
So if you want to move up in your career (and not start at the bottom all over again), this is the opportunity for you.
2. Build Your Career In An Up-And-Coming Industry: Online Marketing
You already know that the industry you choose is a huge factor in how successful you become. Sometimes even more so than how talented you are or how hard you work...
Online marketing is one of the hottest industries right now. And it is likely to be for decades to come.
So if you join us, you'll be able to ride the wave of growth that the online marketing world is experiencing right now.
3. Have Real Impact And Be A Valued Member In A Small Team
You won't be just another nameless employee at your new company.
The company we'll find for you is likely to be on the smaller side (between 5-20 people). You’ll be a valued member, and have close contact with your team leader or even the founder of the company.
In a small team, everyone’s impact counts. You’ll be supported in reaching your goals, and you'll usually be involved in 1-2 team meetings each week.
Your personal performance will directly impact the business performance, and you’ll see this clearly every week.
4. Use Creative Emails To Get Results
The folks you'll be emailing get TONS of emails in their inboxes every day. It’s your job to stand out and grab their attention with creative and engaging communication.
You’ll inject lots of personality into your emails, present your website's content, and guide the conversation towards the ultimate result: a link from the prospect's website to your company's website.
If writing convincing email messages is something you enjoy doing and are good at, this job is for you.
5. Work Remotely And Set Your Own Schedule
The companies we partner with understand that work-life balance is important... and that great people don’t necessarily do their best work by banging their head against a monitor for fixed blocks of 8 hours every day.
We take our work seriously, and will only add dedicated and hardworking people to our clients' teams.
But you’ll also have the flexibility to design a schedule which allows you to do your best work and drive results.
6. Get Paid Well And Have Job Stability
Strong performers deserve strong salaries. And that’s what we'll offer to you.
For this role, your salary will be $800-1,400/mo to start. If you perform well, you can expect the salary to increase over time.
You'll get a fixed salary every month - with a yearly paid 4-week vacation.
We want you to stay with our clients for the long term. So if job stability is a priority for you, we're a great match.
7. Get Growth And Promotion Opportunities
You'll be working for small and fast growing companies, which means lots of growth and promotion opportunities for you.
If you have excellent performance and smash your assigned goals, you’ll be given opportunities to learn about other parts of the business. This is the avenue to professional growth, and ultimately taking on more responsibility within the business.
If you prefer to just keep excelling at your current role, that’s cool too. The point is, the opportunities will be there if you want them.
What Will You Do As Email Outreach Rep?
All of your tasks will fall under one of the following categories:
1. Looking for prospects to reach out to. You'll find sites that are likely to link to us based on the content they have or who they've linked to in the past. For that, you'll use a specialized software called “Ahrefs” (or similar).
2. Finding their contact information. Sending your message to the right person is the only way to get a backlink from them. If you don't get this step right, all of your other efforts will be wasted. Many times, you will use specialised software for this too.
3. Crafting the perfect message. Here's where you can really shine as a writer. And this part of the job will make the biggest difference in how successful you'll be.
4. Following up with engaged prospects. Once someone has responded to your initial message, you have to be able to secure the backlink.
Here's What We Expect From You
- You have significant email support experience.
- You are able to write clearly, succinctly, and persuasively.
- You’re efficient and can handle large volumes of emails (on an average day, you'll have to respond to about 20-50 emails).
- You’re generally web savvy.
- You pay close attention to details and are organised, reliable, and communicative.
The companies we work with usually hire for full-time positions. If that’s the case, they’ll expect your full focus and dedication.
We accept applications on a rolling basis.