Happiness Engineer (Technical Support)

As a Happiness Engineer, you love helping people.

Transforming publishing on the web is no small task. Our goal is to build relationships based on trust, resulting in happy, passionate, loyal customers and colleagues. We do this by listening to our customers’ needs and guiding them to the fullest use of the products we offer. We are looking for people with the right mix of compassion, writing skills, and technical knowledge to get the job done.

APPLY HERE

Are you interested in learning more about how our team works? Check out what Happiness Engineers have to say about their work.

In general, a typical day involves:

• Being an active member of a global team that provides 24/7 support via live chat, tickets, one-on-one screen share sessions, and forums. 
• Helping people use Automattic’s products, including WordPress.com, WooCommerce, Jetpack, Tumblr, and more.
• Troubleshooting, investigating, and creating detailed bug reports.
• Building a community of support by sharing knowledge and helping team members around the world.

Being a Happiness Engineer requires:

• Mid to high proficiency with WordPress, HTML, and CSS.
• Experience providing technical support to customers, particularly via live chat, tickets, telephone, or forums.
• Excellent written and communication skills, with a knack for taking technical language and making it understandable for the general public.
• A passion for solving challenging problems and proposing elegant solutions.
• Solid ability to identify and accurately document technical issues.
• An intense intellectual curiosity and an eagerness to share knowledge with others.
• Patience, grace, and a sense of humor.
• Happiness Engineers must be fluent and eloquent in written English. If you know additional languages, please be sure to tell us.

An ideal candidate:

• Has created three or more WordPress websites.
• Has experience installing and configuring WordPress plugins and themes.
• Is adept at troubleshooting technical issues.
• Has experience creating bug reports.
• Has experience providing technical support to customers via telephone, tickets, live chat, or forums.

Note:Applications that are not complete will not be considered.

About Automattic

We are the people behind WordPress.com, WooCommerce, Jetpack, Tumblr, Simplenote, Longreads, Day One, and more. We believe in making the web a better place.

We’re a distributed company with more than 1400 Automatticians in 80+ countries speaking 90+ different languages. Our common goal is to democratize publishing so that anyone with a story can tell it, regardless of income, gender, politics, language, or where they live in the world.

We believe in Open Source and the vast majority of our work is available under the GPL.

Diversity, Equity, and Inclusion at Automattic

We’re improving diversity, equity, and inclusion in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. Diversity, Equity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.

APPLY HERE

Outreach Specialist / Link Builder [100% Remote]

About the Job

You’ll be in charge of link building tasks on SEO client projects. This includes hands-on work, managing multiple projects with time constraints at the same time, and adjusting strategy as necessary.

Your main task will be to communicate with various website owners to promote our clients’ content. 

We intend to enter into a long-term, project-based collaboration. You will receive your assignments from the founders directly.

APPLY HERE

Responsibilities:

• Promote content and articles through concerted email outreach to get authoritative websites and publications to link back.
• Familiarize yourself with multiple online niches, identify key influencers, and start conversations with them. Maintain these relationships to produce positive results for both parties.
• Discover link building opportunities through industry-specific searches
• Ability to track your link building efforts and report results on a monthly basis.
  
  

Requirements:

• Excellent verbal and written communication skills
• Ability to work within a team and independently
• Assiduity in performing long-term tasks of the same type.
• Ability to handle large volumes of projects quickly across various industries
• Expert level attention to detail is essential
  
  

Preferred Qualifications:

• Basic understanding of SEO and function principles of search engines;
• Basic understanding of internet marketing;
• Experience in customer support or customer-facing communication 
• Tech-savvy and willing to learn new tools
  
  

We offer:

• Create your desired lifestyle
• Travel and work from wherever you want
• Possibility to move your residence to a country of your choice
• Flexible schedule to allow for an optimum work-life balance
• Create space for personal plans
• Opportunity to be with dofollow.io team for a long time. We are focused on long term collaboration more than on one-time freelance projects
• Grow with the company
• At dofollow.io we find extraordinary talent and build positions around their skills
• Access to very experienced team members in various Digital Marketing areas. 
• Every 30, 60, or 90 days propose 1 or more projects you would like to develop for the company. We appreciate and support the initiative.
  
  

This is an entry-level position that can be a good start for building a career in online marketing.

 

Apply for this Position

If you’re interested please follow this link, fill out the Google form and provide all the required information. We will contact you regarding the next steps (usually within 4-6 weeks).

 

APPLY HERE

Community Manager

The Role

We are looking for a passionate Community Manager to join our team. If you are a tech-savvy professional, experienced in social media, community building, and promotional events, we want to meet you. The salary for this position is €45,000 annually. You can work from anywhere in the world. Your job will include:

APPLY HERE

• Design and implement social media and community strategy to align with business goals across various networks (Twitter, Facebook, Instagram, LinkedIn, owned channels, etc.)
• Perform research on current benchmark trends and audience preferences 
• Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos, and news) Plan and oversee the creation of design assets for social media accounts (e.g. Facebook timeline cover, profile pictures, etc.) 
• Suggest and implement new features to develop brand awareness, like promotions and competitions
• Respond to comments and customer queries in a timely manner 
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing, Product, and Sales teams to ensure brand consistency and to stay updated on new products and features
• Nurture relationships with customers, potential customers, industry professionals, and journalists
• Prepare weekly and monthly reports on key metrics and ROI

About you

• Proven hands-on experience with social media and community management for brands
• Experience working with B2B SaaS brands
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, etc.)
• Excellent (copy)writing and communication skills
• Ability to identify and track relevant community metrics
• Ability to interpret website traffic and online customer engagement metric

About our team

Toggl is a distributed team of 80+ people working remotely from 30 countries. We take pride in our professional, learning-oriented and friendly working environment that values work-life balance and constantly doing our best in every aspect of our work. You can work from anywhere in the world, because we know great people do awesome work wherever they are. Every few months we travel to meet up somewhere in the world and spend some quality time together. Our business is profitable with a healthy margin and we are built with no outside investments, so you can count on a stable working environment.

Some benefits

• Freedom to choose when and where you work from.
• 24 business days of paid time off a year, plus your local holidays.
• 2 company retreats and 2 team meetups a year (expenses covered) for team-building.
• Laptop and a €2,000 budget to set up your home office.
• Reimbursement for co-working space rent or internet service at home.
• Opportunities to attend trainings, workshops or conferences.
• Monthly reimbursement for gym membership, massage and other things to improve your health.
• Support for buying a phone, eyeglasses or tools you need for doing your best work.

Apply now!
All it takes to apply is answering a short skills test that assesses your expertise. Only candidates who score well on the test will be considered.

APPLY HERE

Outreach Specialist For A Cause That Matters

Start Your Recovery, a leading resource for people struggling with substance use disorders, is looking for smart, experienced communicators with a passion for causes that matter and a commitment to making a difference. 

Website

This position will help raise awareness of important resources to support individuals struggling with mental health challenges and or substance use disorders.

Start Your Recovery distinguishes itself from other companies through our serious thirst for impact and our not-so-serious culture. Yes, we flex our muscles as creative experts, technologists, and marketers. But we’re also regular people who care about the human side of showing up for work each day.  In other words, kidding around with colleagues (and real kids in our Zoom meetings!) is common, and we wouldn’t have it any other way.

Responsibilities include the following:
• Reaching out to potential partner organizations via email and cold call
• Conduct intro calls and meetings
• Request organizations share client materials and resources

Required qualifications include the following:
• Excellent verbal and written communications skills (English)
• Excellent time and task management
• Excellent problem solving and critical thinking

Compensation: $8-$14 USD per hour

How to apply: email us your resume and cover letter. In your email, tell us:

1. How you exceed each of the job's three required qualifications 
2. Why you are interested in this position

Website

Business Operations

The basics

• The product: We're building the first subscription intelligence platform that empowers B2B SaaS leaders create, understand, and tell the story of their business through numbers.

APPLY HERE

• The way we work:
  • This is a remote job - work anywhere you want, and in any timezone on earth (or outside earth, whatever).
  • We are an asynchronous team - we don't do scheduled internal meetings, and rely on each team member to pick their own schedule and to communicate clearly in writing and with recorded videos. If you're sick of pointless meetings, this is the place for you!
  • We operate completely autonomously - no one will tell you what to do; everyone gets transparent context and details about the company goals and you will figure out how to work towards them with the rest of the team!
  • We're a team that loves working together - we love playing board games (these we do synchronously 🙂 ) and traveling all around the world for week-long Subbie offsites (all expenses paid!).
• The role you'll play on our team:
  • You'll be our first BizOps hire, partnering with our founding team (Sidharth Kakkar and Michelle Lee) on the most high-priority work! They formerly built and successfully exited a b2b saas called Freckle Education, and this is their second start-up.
  • We're an early startup, which means you'll be in charge of a dynamic range of projects. This role is designed for someone who loves wearing different hats (and learning to wear new ones!). This includes both strategy work that is crucial to the future trajectory of our company, as well as actual, operational "GSD - get shiz done" work.
  • One of your first major focus areas will be leading our Customer strategy and journey (including making new customer onboarding super successful AND building + growing relationships with our current ones. And our customers are awesome - you'll love them!).
  • As an early team member, you'll have a huge say in how we shape and build all parts of our organization; not just Customer Experience but also other functions. You'll have a ton of autonomy in defining + iterating on best practices and processes to really help both our customers AND our teammates reach the moon!
• Like all start-ups we're scrappy, but not scrappy on compensation: Subscript is committed to paying our awesome team members at market-rate, including benefits. We're funded by First Round Capital and backed by several Angels at high-growth b2b saas companies.

Requirements

• Ambiguity excites you. You feel energized by the opportunity to learn, grow, and wear several different hats throughout your time as a Subbie. You're jazzed about defining our Customer strategy and capabilities, taking on projects in many other functional areas (we can talk about the ones that excite you most). Most of all, you're game to help shape the role to make it your own!
• Our ideal candidate loves data (analyzing it, talking about it, advising our customers using it). You'll be acting as a key strategic advisor to our customers using that data! SQL preferred (but also willing to take quick learners).
• You're kind, empathetic, and communicative (and empathetic in your communication!). Both externally, as you'll be collaborating closely with customers, as well as internally, as you'll be leading team discussions via written docs + recorded videos.
• You're excited about working on a globally-distributed and diverse team, in an incredibly unique culture where autonomy, accountability, and ownership are equally as valued as your skillset. And you're also excited to travel the world for our quarterly Subbie Offsites! ;)
• That's it!

APPLY HERE

Certified Public Accountant - Taxation Specialist

**This is a remote role**

About The Role:

As a Taxation Specialist (CPA) you will be the subject matter expert on tax advice planning for Facet’s clients. You will not only be responsible for coordinating Facet’s tax preparation program, but you will also be a part of our frontline team that keeps our company on the cutting edge of the financial services industry by presenting & educating the internal team on tax planning opportunities and tax code changes.

APPLY HERE 

Your Day-To-Day Responsibilities:

• Process 10 tax advice case briefs per week
• Research tax issues to develop effective tax planning solutions
• Coordinate learning center to broaden team’s tax advice skillset as a whole
• Coordinate with the Head of Planning on all aspects of tax advice as it relates to the Facet Way of financial planning
• Assist in building and managing internal teams to scale preparation of tax returns for the client base
• Preparation of individual, partnership, corporate & trust returns
• Preparation of federal & state quarterly estimated payments
• Support requests and questions from teammates and clients

Job Specific Requirements:

• 7+ years experience leading a scaled tax prep solution
• 7+ years experience in personal tax preparation and advice
• CPA Designation
• Advanced knowledge of different employee stock option plans (RSUs, ISOs, NSOs, etc)
• Advanced knowledge of tax law and regulations, specifically how it impacts individuals 

Preferred Skills & Experience:

• CFP® Designation
• Ability to identify tax issues as they arise
• Ability to handle multiple client engagements in a fast-paced environment.
• Excellent written and verbal communication skills
• Superior interpersonal, organizational, and client service skills 
• Client first attitude, professional demeanor, personal integrity and an understanding of fiduciary responsibility 
• Excellent computer skills along with the ability to learn in-house software and tools 
• Dedicated to developing a career in the financial services industry with the potential for advancement within the company 

Benefits & Compensation:

• $150,000 yearly salary
• Internal Equity 
• Unlimited PTO
• All the benefits: medical, dental, and vision insurance, 401(k) with employer match, short and long term disability coverage (paid by Facet), life insurance options and paid maternity and paternity leave
• Certification reimbursement program
• Work from anywhere in the US

Why Working At Facet Wealth Is Awesome:

Facet Wealth is disrupting the wealth management industry. Our innovative technology and unique planner model allow us to deliver high quality financial planning services to the 33 million mass affluent households in the US. As a company, our goals are to help millions of Americans achieve their financial goals through high quality financial advice previously unavailable to them, build the next generation of financial planning and financial life management tools that redefine how wealth management services are delivered and create a company culture that is as fun as it is stimulating!

• We’re here to deliver amazing client experiences. No matter the role at Facet, we are all 100% committed to excellence in service of our clients.
• Every single member of our team needs to be an active participant in helping to improve and evolve our business. We strongly believe great ideas can come from anywhere.
• Change is not only something we tolerate, but something we embrace. Transformative change is critical to our growth and success and we all thrive off of it. 
• Everyone belongs: bringing your authentic self to table is what makes you unique and thus Facet unique. We encourage you to be authentically yourself, every single day.

We believe in creating a safe space for open and honest conversations, being inclusive of all communities, and ensuring Facet is a place where everyone’s voice can be heard. At Facet Wealth, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our clients and employees.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Facet Wealth is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know.

APPLY HERE

Product Designer

Our 100% remote team of 200+ CleverPeople are seasoned yet friendly professionals who want to collaborate and welcome you. We have an exciting new opening for a Product Designer.

APPLY HERE

What we're working on

Enterprise companies turn to us to help them launch innovative digital products that interact with hundreds of millions of customers, transactions and data points. The problems we solve every day are real and require creativity, grit and determination. We are building a culture that challenges norms while fostering experimentation and personal growth. We are hiring team members who are passionate and energized by the vision of empowering our customers in a complex industry through technology, data and a deep understanding of client concerns. In order to grasp the scale of problems we face, ideally, you have some exposure to Logistics, FinTech, Transportation, Insurance, Media or other complex multifactor industries.

What we're working on

As a product designer, you will discover the business goals and develop the use cases for different user personas. You will then translate those into web and mobile designs using Figma to get regular feedback. Where possible, you will use tools to study the actual end-users to further enhance the designs that ultimately allow the business to reach its goals. The scale we work on typically involves millions of users or millions of dollars. The use cases are complex and involve multiple interdependencies. You must have experience on that scale.

Your team

You will typically be the sole designer working alongside a team of developers on one end and working with the product owner on the other.

Requirements

• 7+ years of professional experience with a portfolio that demonstrates your expertise
• Senior-level experience with developing digital products across a variety of mediums, including web and mobile
• Participated in the full design cycle to deliver world-class, pixel-perfect designs
• Superior English fluency, verbal and written
• Personality traits: Professional, problem solver, proactive, attention to detail.

APPLY HERE

Customer Support/Sales Lead

WiFi Tribe is a community of 1,071 remote professionals from 62 nationalities. For the last 5 years, we have been traveling the world together with our members, living in a different city every month.

APPLY HERE

Due to the global pandemic, the interest in what we do has exploded. We're now expanding our team and looking for a talented person to help our members get on the road and take on the world with us.

The Tribe Support & Sales Lead is the centre point of all communication with our members and soon-to-be members. Tribe Support is our WiFi Tribe term for customer success.

This is definitely a hands-on role. It's all about obsessing over great communication, making quick decisions, guiding our members through their journey with us, helping them solve problems and challenges they face along the way, doing everything in your power to encourage (the right) people to join and to keep coming back, and building the processes and systems that will take our support team to the next level.

You will be both the voice of WiFi Tribe and the voice of our members at the same time, as you champion for their concerns and perspectives in front of the rest of the team. You will also be applying your natural sales talent to help accepted members make the decision to join the Tribe and to ensure that our Chapters are always fully booked.

This is a fully remote role, with the opportunity to join some of our Chapters and travel with our members too!

Who We Are (Our Culture)

• We are family. We’re a small, tight-knit team and although we’re fully remote, we take every chance to be together. We look out for one another and cheer each other on.
  
  
• We’re obsessed with this community. We have all chosen to join the team, first and foremost, because we love this community; a place where remarkable people from all over the world meet to take on the journey of life together.
  
  
• We’re as diverse as the United Nations. Our team of 13 comes from 10 different countries. Many of us have become permanently nomadic global citizens, as we travel the world side-by-side with our members.
  
  
• We’re small but mighty. What we don’t have in numbers, we make up for in determination and resourcefulness. We’re nifty, we’re inventive and we don’t give up.
  
  
• We are brave. We don’t compromise when it comes to our values, our mission, or who we are. Every member of our team has the courage to stand up for what they believe in and challenge bad ideas. We know that doing the right thing always pays off in the end.
  
  
• We care. We take full ownership of our work because we take pride in everything we do. We care about how we show up and who or what we’re becoming. And of course, we care about our teammates and our customers members.
  
  
• We’re explorers at heart.We’re curious and adaptable, which is why each of us chose to take on this crazy challenge of building a global community and a startup at the same time. Everyone on the team has lived, worked, and travelled with the Tribe for at least a month – some of us for years. Joining this team means embarking on the biggest adventure of your career… but don’t worry, you’re in good company.
  
  
• We lead with humility. We don’t compete for wealth, titles, or status; we’re driven by passion and excitement for our mission. There is no space for big egos here.
  
  
• We treat people right. There is never a good enough reason to treat someone without dignity and respect. We challenge ourselves to treat others the way they would want to be treated.

Who You Are

• You’re a skilled customer experience manager. You’ve got 1-2 years of experience in customer happiness and success. This won’t be your first time building out systems and optimising the customer experience department.
  
  
• You’re able to understand how others feel. You’re able to put yourself in the shoes of our members, especially those who are new to our community and this lifestyle. It takes courage and determination to make this lifestyle a reality and a leap of faith to join our community.
  
  
• You have a mind for strategy. You enjoy taking on a challenging goal and working backwards to make it happen. You spend time thinking about how your work fits into the bigger picture and how to achieve your desired outcome.
  
  
• You set your own course. As long as you know clearly where you’re going, you know that you’ll be able to figure out how to get there. You don’t wait for someone to tell you what to do.
  
  
• You’re super organised. You can work systematically and manage to keep on top of everything. You hate to leave things unfinished and always circle back around to make sure that everything has been taken care of.
  
  
• You obsess over details. You put care and attention into everything you do; your choice of words, the structure of your email, and even the punctuation. You know that the way that you write has a big impact on how the person on the other end feels.
  
  
• You love to communicate in writing. You’re one of the best writers you know. You know that you can convince anyone if you can just write them an email. You’re quick at it and you feel totally at ease with words!
  
  
• You’re a natural at sales. You have a natural talent when it comes to talking to people’s needs and emotions, and helping them overcome their blockers. Maybe, you don’t quite identify as a sales person because it’s such a subtle and natural way to communicate for you and you dislike the negative stigma that comes with sales, but you know you’re great at it.
  
  
• You enjoy solving problems. If there’s a challenge, you will find a win-win outcome. You dig deep until you understand what is truly going on under the surface that might have been left unsaid.
  
  
• It’s in your nature to help others. You care deeply about fairness and you’re always looking out for others. You’re the person who others come to for help and you love being that person.
  
  
• You’re a quick decision-maker. Analysis paralysis is not something you suffer from. You’re able to quickly assess a situation and respond thoughtfully but without overthinking it.
  
  
• You don’t crack under pressure. You don’t shy away from addressing conflict. You know that at the other end of conflict is usually just frustration that needs to be voiced, understood and talked through.
  
  
• You’re a tinkerer. In your professional career so far, you’ve noticed that you’re always making improvements, big or small. You can’t sit still because you know that there’s always something that can be made better. You love doing things efficiently.

Things You Might Do

• Take ownership over Tribe Support. This means managing the department, overseeing all email communication with the WiFi Tribe community, and being the champion/voice for our members to the rest of the team.
  
  
• Help applicants who were accepted by our Admissions team in making their decision to join the community, and make their onboarding journey smooth.
  
  
• Advise members of what Chapters might be best suited for their journey and discuss concerns.
  
  
• Write member-facing documentation, PDFs, and communications to inform the community about big updates.
  
  
• Set aside time to make impactful, long-term improvements and carefully document all processes within your department.

Required Skills & Experience

• 2+ years working as a customer success manager
  
  
• Experience in a sales role
  
  
• Impeccable grammar and eloquent written English 
  
  
• Ideally, you’re comfortable with design tools and have basic design skills to make documents look good

Perks & Compensation

• $30,000 - $50,000 p.a. for full-time (but the role will likely start as part-time)
  
  
• The chance to take on a key role in a (still) small but growing start-up, positioned with a strong brand in a market that has just blown up overnight
  
  
• Fully remote work (from wherever in the world you feel most productive) 
  
  
• A month of working from anywhere on us; join one of our Chapters (worth ~$2,500) so that you can soak in the experience, travel and work remotely alongside our community, and learn from incredibly talented remote professionals
  
  
• Be part of a tight-knit community of 1,071 remote-working, entrepreneurial professionals and build your global network 
  
  
• Sponsored learning resources (e-books, audiobooks, online courses, etc.)

How to Apply

Our application process has 5 stages:

1. Please send in your application through this form
2. The second stage involves more written questions
3. The third stage is a video interview call
4. We may ask you to provide additional professional references
5. The final stage is an interview with our CEO and COO

Deadline

Our deadline is: Friday, October 8th, at 11pm CET (5pm ET). Click here to add a reminder to your calendar so you don't miss the deadline!

APPLY HERE