We are looking for additional Customer chat specialist to support our growing customer base. If you have a strong work ethic, a"do whatever it takes" attitude, and can thrive in a family work environment - this is the job for you! Apply today to begin your journey with an established, reputable, family-oriented company that values their employees' opinions and contributions!
Responsibilities :
- Answer inbound phone calls and respond to email inquiries
- Perform outbound calls with existing customers
- Create service tickets and schedule appointments accurately
- Review customer account information.
Requirements
- Strong English verbal and written communication skills
- Attention to detail and accuracy a must
- Excellent email handling skills
- Strong customer service focus with the ability to empathize as well as prioritize customers' needs
- Must be able to multi-task
- Solid sales acumen
- Minimum typing skills of 30 words per minute
- Determination to succeed
- Personal accountability is a necessity
- Contact Center background preferred
- Bilingual (Spanish) a plus.
Benefits
- Competitive wages
- Paid Time-Off
- Company-provided life insurance and short term disability
- Eligibility for medical, dental, vision, and additional life insurance
- 401(k) with company match.