Customer Support Specialist

Dear customer support specialist who cares about doing meaningful work,

If your dream is to help people have a positive experience with a solution that truly makes a difference and to do it with a small team that values freedom, sustainability, and ownership, I've got good news for you... we're hiring a Customer Support Specialist at Know Your Team.

APPLY HERE

First, a quick introduction.

My name is Claire Lew, and I'm the CEO of Know Your Team. Our company, Know Your Team, is software that gives you the tools, training, and resources to become a better manager. Thousands of managers at companies like Airbnb, Netflix, Pixar, and Shopify use our software and attend our trainings every single week.

We were born from Basecamp back in 2014, and have been profitable since Month 1. We've been a 100% remote company for the entire time, and purposefully stayed small in headcount, and avoided traditional VC funding to enable us to stay focused on serving our customers to the highest quality. You can read more about our journey so far here. (We're a bit of weird company, admittedly!)

Above all else, what motivates us at KYT is making progress toward our vision:  A world where bad bosses are the exception, not the norm. Imagine a world where leadership doesn't have such a high learning curve. A world where anyone, anywhere, can become a better leader – with a little help from us :-)

We believe if you help managers become better, everything gets better. An organization with better leadership achieves better outcomes and takes better care of its people. Helping people become better leaders might just be one of the most high-leverage ways to help the world.

For our own company, our vision is for KYT to be an independent, remote, profitable company that's small in headcount but impacting tens of thousands (if not hundreds or even millions!) of managers, for 10 years and beyond. We want KYT to be a place where people come to do the best work of their lives – and continue to do the best work of their lives. Sustainability, and lasting in the long-term is a key part of success, for us.

So what's the job?

You'll be responsible for managing and replying to all incoming customer support inquiries during KYT business hours, Monday through Friday, 8AM - 5PM PT across all our channels (Help Scout, Intercom, social media) in an empathetic, friendly way.  Right now, it's the amazing Jenna Chaplin who is running Customer Support – but her exceptional talents fit better with Customer Success, and so you'll have to opportunity to replace her, which we'll be genuinely grateful for.

You'll take on technical support requests, triage tasks to our Engineering Team,  dive-in to troubleshoot and do QA with the customer, and even directly debug issues in the console. You'll acquire deep product knowledge about KYT and problem-solve when customers run into technical issues or confusion about using a certain part of our product.

You'll identify the customers who need our help – the ones who are stuck or don't know how to get started – and proactively reach out to them to lend a hand. You'll share best practices, offer helpful tips, and give them encouragement on their path to becoming a better manager.

You'll be the eyes, ears, and heart of the customer – sharing insights and desires gleaned from customer interactions with the rest of the KYT so our product and offerings can be better for our managers.

You'll own, write, update, and improve all our customer support documentation, including our Help Docs and internal documentation around customer support.

Over time, as you grow more comfortable with the role and the product, you'll run demo tours for prospective and current customers, improve our onboarding flow to enable greater customer success, and strategize + execute cross-functional projects that help improve the overall KYT customer experience.

High-level, here's how you can expect to spend your time in a given week:

• 60% - Responding to support inquiries, Monday through Friday, 8AM - 5PM PT.
• 20% - Working with our Product team to do Q/A and monitoring our errors system, raising important issues to our engineers and proactively notifying customers affected.
• 10% - Improving our support documentation + brainstorming/executing ways to improve our overall KYT customer experience.
• 10% - Working on cross-functional projects that align with your skills/interests that support our team, move KYT forward, and improve the overall KYT customer experience.

 

The full-time salary for this role is $70,000 USD, with health benefits, and unlimited vacation. We try to do everything in our power to give you the trust, space and stability to do your best work.

This is a full-time role. Eventually, we'll hire another full-time Customer Support Specialist for you to work alongside. As the company grows, we'd continue to build a team around you. And if things worked out well, you could potentially grow into a Head of Customer Support role.

Together, we’d grow Know Your Team to be a solution that improves the lives of hundreds of thousands (if not millions!) of managers every day.

Who I am looking for exactly?

I'm looking for an impeccable, clear writer. Fluent in writing and speaking English is a must. You distill complex concepts into simple phrasing, and get-to-the-point quickly and thoughtfully. You communicate warmth and friendliness in your words. It doesn’t matter what you’ve studied (or if you graduated from school at all): You've honed your craft of writing over the years, in your own way. You believe the best writing is not what you intend to say, but in fact, how it comes across to the other person.

You're a problem-solver at heart, who excels in tackling detailed + technical challenges. To you, there's no greater thrill than helping someone else make progress toward an outcome they care about. You consider yourself tech-savvy and innately inquisitive. You relish learning new technologies and new skills, and typically you're always tinkering with something. You even might know some basic HTML/CSS (or even basic Ruby) or have used console tools in the past to help run pre-written scripts – but totally fine if not, too! Either way, it's highly probable that you're "that one friend" all your friends go to when they can't get their computer to reboot properly or need a recommendation on "an app for X". You are curious and persistent to find a solution and creative in how you approach a problem.

You're empathetic (perhaps to a fault, at times!). Your day is made when you can make another person smile – be the Amazon delivery guy at your doorstep or your kid's school teacher via Zoom. Even when the world feels like it's falling apart (oof, does it feel like that more than ever!), you maintain a cheery orientation and choose to see the good in people. In previous work environments, co-workers likely have marveled and how upbeat and calm you remain when others around you feel downtrodden and overwhelmed.

Most importantly, you believe in the vision of Know Your Team. You’ve personally felt the pain of having a bad manager (or two) before. Or you’ve personally struggled to find an effective learning path to become a better leader, yourself. Either way, you’re passionate about what Know Your Team stands for, and how we can help as many managers become better leaders.

I’d love to hear from you. Here's how you can apply:

If you’re interested in working together, apply here by 11:59PM PT Thursday, March 24th, 2022 with the following information...

• Please introduce yourself to us as a potential fellow KYT team member.  What's your story? :-) Writing is one of the top skills we prioritize as a company. Feel free to take your time, as we won't begin reviewing applications until after applications have closed on Thursday, March 24th. Do take license to be creative, and include answers to these questions...
  • Why KYT? Why not work somewhere else?
  • Why customer support? What is it that you love about this industry?
  • What's a memorable customer support interaction you had recently that stood out to you as positive? What made it so?
  • Could you describe a time when you had to teach yourself a new skill in order to accomplish a job or project?
  • What's your favorite spot (e.g., park, coffee shop, etc.) to visit nearby? How do you get there from where you live?
• Then, please answer the following questions, as if you were already a KYT Customer Support Specialist. To help you answer these questions, we've made available a private link for you to sign-up for a demo account of our product here to help give you context. Please note: This is NOT a public-facing domain for potential customers, but is being shared purely to help you in this application process. Here are the questions we'd love for you to answer as if you were already a KYT Customer Support Specialist...
  • "I don't see how to sign up for the free trial account. How do I do that?"
  • "How does your Heartbeat Tool work?"
  • "Do you integrate with Basecamp?"
  • "How does your pricing work?"
  • "Help! Our company changed their domain for all their email addresses and I can't log into Know Your Team anymore... What should I do?" 
  • "I used your Slack integration but I don't see all my channels, please assist." 

Please apply here by 11:59PM PT, Thursday, March 24th, 2022.  We'll confirm that we've received your application within 48 hours. At the conclusion of the review process, we'll respond to every application about the result and next steps. We appreciate your patience as we review each application carefully.

This is a unique opportunity to influence a company's customer support from the first floor and up, and to help solve a significant problem. If you’re the right person for it, I’d be honored if we got to tackle it together.

Looking forward to hearing from you,

-Claire Lew
CEO of Know Your Team

Director of Content Marketing

At Podia, we’re building the most creator-friendly platform on the planet to help people sell online courses, memberships, webinars, and digital downloads to their audience.

One of the ways we’re doing that -- besides our awesome all-in-one platform -- is delivering the best content on the planet for creators, teaching everything they need to know about creating, marketing, selling, and thriving with their digital products.

The online business content world is a noisy one, overflowing with clickbait content promising quick riches for little work…as long as you buy today.

We do things differently.

APPLY HERE

Our content team: 

• Protects online creators from shallow, predatory content 🛡
• Shows them what they’re actually capable of achieving 🏆
• Helps them do the work required to move forward, whether they’re building their first product or planning their 50th launch 📈
• Removes the obstacles standing in their way, and lead our creators to success 💰

Want to see our content in action? Check out our blog and our videos page.

We’re looking for an experienced Director of Content Marketing to help lead our content team — currently two writers and a video content marketer — in this quest.

Why this is a dream content marketing opportunity

Podia has been growing organically for the last five years, and we’ve put significant budget and bandwidth into content.

You’re not building from scratch; your strategies and campaigns will get in front of thousands of creators from day one, and you’ll be able to move fast.

At the same time, even though we’ve been around since 2014, Podia — and the creator economy — are very much just getting started, and you’ll have real flexibility and budget to create your own strategy that helps us get to the next level of scale.

You’ll be joining a team where content is far from an afterthought; it’s absolutely core to our brand. In fact, our marketing leaders come from content backgrounds; you’ll be reporting to Benyamin Elias, our Director of Growth Marketing who was previously a Director of Content Marketing at ActiveCampaign. 

Our CMO, Len Markidan — who you’ll also work closely with — was the Head of Content Marketing at Groove before joining Podia.

You’ll also start with three world-class direct reports: Rachel Burns and Nicola Wynn are experienced writers, and Ben Toalson has grown our YouTube channel to more than 20,000 subscribers.

In short: we know how important exceptional content marketing is, and you won’t be pulling teeth to get leadership to take content seriously.

Oh and by the way, you won’t be limited by the usual blockers:

If you’ve ever been asked to do marketing for a product that isn’t very good, or is in a “nice to have” market, you know how hard it is to watch customers slip away for yet another month of flat growth.

At Podia, our NPS is in the 99th percentile for internet companies. Our customers love us, we’ve helped many of them become successful, and your hard work won’t go to waste.

The creator market is on fire right now. As more and more people join the creator economy, Podia is there to tap into the demand — with a platform that creators need to run their business. This is a must-have product in a high growth market, and our growth reflects that.

If you’ve been stuck marketing a “boring” (or worse) product, you know how hard it is to wake up and fake enthusiasm about what you’re selling.

Podia gets emails from creators every day. Every single day, there's a creator using Podia to earn their first dollar online. We have customers all over the world — people who are starting side hustles or starting business or quitting jobs because of the income they make from Podia.

If you’ve ever been frustrated by following the “playbook” or trying to hit …questionable… KPIs, you know how it feels to have your creativity limited.

We’re not interested in a cobbled-together playbook of “best practices” or arbitrary goals. Everything we do at Podia starts with the creator and continues to the business — we want to do what works, and that means looking past playbooks to find the real levers for growth.

In this role, you’ll work with the Director of Growth Marketing to write a new content playbook, and you’ll lead our amazing content team in running with it.

If you’ve had to share results with other departments (or get sucked into enablement, or deal with fire drills when other teams don’t hit their goals), you know what it’s like to do everything right and still feel like things went wrong.

Podia is 100% self-serve. There is no sales team. Marketing finds and converts the entire pipeline.

If you’re still excited after reading that, let’s get into the details.

Here’s what you’ll do

• Build and execute a content marketing strategy to help Podia grow — across our website, blog, and social channels, but also within our product and community. We see content as a way to help Podia grow by making our creators more successful.
• Understand how content can impact creators at every stage of their relationship with Podia.
• Manage end-to-end development of content across our content team, currently consisting of three people, in pursuit of our marketing team goals. 
• Identify and capitalize on SEO opportunities. You should have a strong understanding of SEO, but you’ll also have access to our SEO advisor, who’s among the best in the business.
• Hold a high standard for excellence for all of our content.
• Write content for our portfolio of channels. This is a player-coach role where you’ll be both managing and creating content.
• Ensure that our content efforts are aligned with our broader company goals, and work closely with both your reports and the growth marketing team to push projects forward.

We’re looking for someone with:

• At least 5+ years of experience in content marketing, and at least 2 years of experience managing a content team.
• A broad perspective on content marketing. Content marketing includes blog posts and SEO, but you’re also interested in the big picture — how content (across mediums and channels) helps create growth for both Podia and our customers.
• A track record of producing the best content of its kind on the internet, and the portfolio to prove it.
• Proven ability to grow a content operation against measurable goals.
• Excitement about the role content plays in moving our business — and our customers — forward. I.e., you put as much emphasis on the “marketing” part as the “content” part.
• Editing chopz. You can make any piece of content, and any writer, better when you work with them.
• At least 4 hours overlap with US Eastern Time

We get hundreds of job applications for every open role. If you’d like some tips on how to stand out, read this thread by our CMO, Len Markidan.

It’d be REALLY great if you also:

• Have created and/or sold an online course, community, webinar, coaching service, or download
• Have worked with digital creators
• These are nice-to-haves, but not requirements. Don’t be discouraged if they don’t apply to you. If you’re confident you’re otherwise perfect for this role, please apply!

Benefits

Here’s what you’ll get if you join Podia:

• Competitive compensation. We want to hire the best people, and we’re ready to pay for them. We use a standardized salary scale set at the 90th percentile of US salaries for each role—regardless of where you are in the world. 💰
• Ultimate flexibility. We try to have some overlap time every day, but outside of that, work whenever and wherever you work best. 🗺️
• Extreme autonomy. No micro-managing here. After onboarding, you’ll be given high-level direction and then left to solve it the way you feel is best. 📚
• That said, the rest of the team is always ready to lend a hand—or even an ear if you just need to bounce some ideas. 💡
• You’ll be working with a diverse team from a range of countries and backgrounds. We work hard to make Podia an inclusive workplace for everyone. 🌈
• We have a rapidly growing base of passionate customers. Your work will be seen and appreciated by many people. ❤️
• Great benefits including three weeks paid vacation (plus another week during the December holidays), sabbaticals every three years, professional development credit, paid family leave, a new laptop every three years, and more. ☺️
• (Paid for) annual retreats to spend time with the team and have fun together (or a still-pretty-great virtual retreat when there’s a global pandemic). ✈️

Sound like you? Want to be part of a smart, nimble, motivated team working hard to build something big?

We’ve been around since 2014, have the greatest customers in the world, and a team that will stop at nothing to help our creators win. 

If that sounds like something you want to be part of, we want to hear from you 📣

About the hiring process:

Interested in joining our team? Great!

We’ll begin reviewing applications immediately and continue to review them for a minimum of two weeks or until the job posting is closed. There's no benefit to applying in the first five minutes, and we'd rather you take your time. We heavily weigh the answers to our application form rather than data from LinkedIn or resumes. We typically reduce the candidate pool down to a small handful who move on to a small test project.

The project phase is a paid article, run very much like an in-house piece of content at Podia. We’ll contact you to reserve a three-day slot in the upcoming week to complete your test article, and once that slot begins, we’ll send you your assignment. 

After that, we’ll review the test projects, provide feedback in a single revision round for promising projects, and then based on the results of the revision round, select candidates to interview.

You’ll have four total interviews over Zoom, including:

• The CMO
• The Director of Growth Marketing (Hiring manager)
• The three members of the content team (roundtable)
• The CEO

The last interview will be with Spencer, our CEO, who can answer any questions you have about the broader goals and workings of the company.

After that, we'll decide on our final candidates and ask for professional references from both a previous co-worker and a manager. We'll reach out to those references to set up a brief 10 minute call or email.

Finally, all going well, we'll make a written offer to the successful candidate which can be signed electronically 

We’re looking forward to chatting!

APPLY HERE

Data Prospector/ Link Builder

This job post is for a data prospector for a link building and digital PR agency based in the UK.

I'm looking for up to 2 new people to join our team of expert link builders. We work with clients from across the globe - and are working on the campaigns of Silicon Valley startups, established eCommerce companies, and some INC 5000 companies. We are at the top of our game when it comes to this sector of the SEO industry, and with our help and training, you could be well on your way to developing a promising new career. To get a sense of what we do and why you should join us, visit here -- > https://youtu.be/DRBuBgkoFII

What is a Data Prospectors day like?:

• Collecting and editing data through extensive web research, using of google sheets, 
• Analyzingmultiple information sources to resolve factual discrepancies in data.
• Engaging in online discussion with colleagues on best practices for getting positive results.
• Ensuring quality of data in the database.

APPLY HERE

You are an outstanding candidate if you: 

• Love to spend hours in front of your PC
•  Superb at finding information on the web
• Can type reasonably fast
• Love  to work  with a tech loving cool virtual team.
• Have a webcam and mic and be available for meetings.
• Are Tech Savvy
• Can work close to the UK (GMT Time Zone) working hours of 9am - 6pm.
• Have the ability to problem-solve and work independently - but can ask questions when needed
• Be open to training (as you will be trained by me and my project managers)
• Have  the hunger to be amazing at what you do

Educational Requirements: 

University degree or equivalent. In lieu of a degree, 2-4 years of experience working in English in a business environment. 

Work Experience at any of the following:

• Web research
• Link building
• Localization projects
• Data collection
• Research and information analysis

Bonus points:

If you are familiar with using SEO tools like Ahrefs and Pitchbox and have experience with creating link strategies. 

Salary and Benefits:

The salary of this job (Once it moves to a full time position of 40 hours per week), will be equivalent to $600 to $840 per calendar month  depending on experience and competency. 

But on top of that: 

• we have a set pay progression plan which means this can go up with time... 
• And a performance incentive plan which means if you’re able to hit targets, you will also qualify for a quarterly bonus as well. 
• And there’s even a chance of promotion - every management and senior position we have in the company has been from within. 

If you feel you are the next glowing member of this awesome platform, please follow the application process here: https://peacockshades.hrpartner.io/jobs/tlg-prospector-2zmdj

Senior Product Marketing Manager

Clerky is the most popular way for high-growth startups to incorporate and get seed financing paperwork done online. Amazingly, we've grown to this point primarily through word-of-mouth. We've been quiet because we've been focused on building new products to help bring automation and efficiency to legal paperwork for everyone, not just startups. This is a large opportunity and we are well-positioned for it.

As a senior product marketing manager at Clerky, you'll be responsible for the product marketing for these new products, as well our existing ones. This is a rare opportunity for a deliberate, thoughtful product marketer to reshape an entire market — one that quietly underlies Silicon Valley.

This is also a great opportunity to build a world-class marketing function up from scratch. We're a small team of earnest and humble high-performers, constantly striving to improve in our chosen craft. We're looking for someone to bring that same level of excellence to marketing at Clerky. You'll be Clerky's first marketer and report directly to the CEO.

APPLY HERE

Responsibilities

• Develop and execute new product and feature launches
• Write blog posts, newsletters, and social media announcements
• Write whitepapers and case studies
• Engage with customers and foster relationships
• Monitor industry developments and determine necessary adjustments
• Acquire deep understanding of our customers

Minimum Requirements

• You're a wordsmith and have exceptional written and verbal communication skills
• You derive satisfaction from repeatedly refining your work until it's as close to perfect as possible
• You think from first principles and hate blindly following an established playbook
• You're highly autonomous, but very comfortable working with others when needed
• You learn from constructive feedback well
• You can learn how to use almost any software on your own
• You have at least 2+ years of experience in SaaS product marketing

We've been remote-first since 2013. If you're in the SF Bay Area and want to work in an office when the pandemic is over, we could probably arrange that.

We seek the best and pay accordingly. Compensation is at the high end or top of market for a Series A / B startup, with full health insurance coverage and other standard benefits.

APPLY HERE

Head of Finance

Circle is building the modern community platform for every creator and brand in the world: think "Shopify for creator/brand-led communities". We make it really easy for creators and brands to bring their discussions, members, and content all into one place.

We’re looking for a Head of Finance to lead the Finance function at Circle through an exciting phase of growth and expansion.

Reporting to Circle’s CEO, you will be responsible for building and maintaining the company’s budgeting and operating model, accounting practices, reporting and controls, financial data and analytics, and compliance / tax processes.

APPLY HERE

This is a 100% remote role. We're now a fully remote team of 65 (and growing!) based in the U.S., Colombia, Portugal, India, Argentina, Slovenia, and other countries. We have a preference for candidates in U.S. and European time zones.

Check out our Careers page for more information about us.

Responsibilities

• Create, implement, and maintain a disciplined annual planning and budgeting process with other department heads, including monthly closes and financial reporting packages
• Partner with Circle’s co-founders and sales/marketing leads to determine, establish, and track revenue KPIs with a robust and accurate operating model
• Perform month-end and initiative-level variance analyses to guide Circle’s capital expenditure
• Provide FP&A support and scenario planning as departments evaluate new initiatives and projects
• Identify and execute opportunities to improve financial controls, processes, and information systems
• Partner with Circle’s CEO on investor communication, fundraising, employee policies, and company strategy
• Partner with Circle’s department leads to review and establish employee compensation bands and hiring plans
• Initiate cost containment strategies including cost-savings initiatives, spending controls and expense approvals, vendor negotiations, and contract renewals
• Oversee the company's accounting function, including deep understanding of revenue cycle management, collections management, GAAP principles, and taxes
• Develop and implement a strategy for bringing specific Finance functions in-house and constructing a lean, internal finance staff (i.e., accountant, bookkeeper, financial controller)
• Ensure Circle’s financial compliance with relevant laws and regulations

Who we're looking for

• 8+ years of relevant experience in finance roles, with 4+ years as an operator and experience leading, developing, and growing a small team; growth-stage SaaS, background in FP&A, and venture-backed startup experience is strongly preferred
• Deep understanding of subscription-based metric calculations and concepts; experience with GMV / Stripe Connect is a plus
• Extensive experience in developing operating budgets and tracking to actual in high growth businesses at all corporate levels (project-based, departmental, and company-level)
• Ability to work with significant autonomy; define and execute a plan to achieve overall strategic goals and metrics
• Highly analytical and quantitative skill set with world-class attention to detail
• Excellent verbal and written communication skills

APPLY HERE

Creative Marketing Designer

The Role:

Would you like to play a meaningful role in the development of a Machine Learning venture-backed start-up? 

We are seeking a Creative Marketing Designer to lead and project manage MindsDBs creative and develop and maintain MindsDB’s corporate brand style guide. 

Our Creative Marketing Designer can be based in the US, UK or fully remote.

APPLY HERE

You Will:

• Design and art work all visual components for marketing materials, technical illustrations, promotional campaigns, presentations, social media, paid search, website, etc.
• Demonstrate awareness and use of current and appropriate design trends in visual styling.
• Standardize templates for re-use.
• Take the lead in developing MindsDB video content.
• Always advocate for best practice user interaction principles together with a firm grasp of layout visual principles in all your work.
• Ensure consistency of brand usage both internal and external representations including communications, print, digital, marketing, and sales material.
• Organize and maintain all media assets including images, videos, logos, and icon libraries.
  
  

 

You will have:

• 2+ years of relevant experience
• Design degree or equivalent professional experience (we require work samples for this position)
• Comprehensive knowledge of Adobe Creative Cloud or similar technologies.
• Creative and outside-the-box thinking.
• Exceptional organizational and prioritization skills with particular attention to detail.
• Ability to speak and write in English fluently
• Ability to work in a team across multiple projects and timelines.
• Ability to multitask and work in a fast-paced environments
• Ability to work across North American and European Timezones.
• Proficiency with Wordpress/Elementor and Video production suites
  
  

 

Benefits & Perks:

• Fully remote team, flexible working hours.
• Competitive Compensation
• Competitive Equity Package
• Unlimited PTO 
• New Hire remote setup (Remote Workstation)
• Medical, Dental, Vision Insurance (US only)
• Learning & Development budget
• Monthly (virtual) team events
• In-Person team retreats
• Wellbeing/mental health leave
  
  

Diversity, Equality & Inclusion

 

We understand that there's no such thing as a 'perfect' candidate. We're looking for someone passionate, proactive, and ambitious, who is excited to face the challenges of a rapidly growing startup. MindsDB is the type of company where you can grow exponentially, and we encourage you to apply to us even if you don't 100% match the candidate description.

MindsDB is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. MindsDB will give all qualified applicants consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.​

More about us

 

MindsDB helps anyone use the power of machine learning to ask predictive questions of their data and receive accurate answers from it.  MindsDB was founded in 2017 by Adam Carrigan (COO) and Jorge Torres (CEO) and is backed with over $7.6M in seed funding from Walden Catalyst Ventures, YCombinator, OpenOcean, the venture fund launched by the creators of MySQL and MariaDB, SpeedInvest, and the University of California Berkeley SkyDeck fund. MindsDB is also a graduate of YCombinators recent Winter 2020 batch and was recently recognized as one of America's most promising AI companies by Forbes.  To see how MindsDB can help you visit www.mindsdb.com or follow us @MindsDB.

APPLY HERE

Social Media Manager

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

The Opportunity You've Been Looking For

Are you looking for an opportunity to lead and make an impact at a company that offers a flexible work schedule and an amazing culture? We're aiming to significantly up-level our social media presence and strategy, so if you are searching for a role that will empower (and support) you to fully leverage your creativity and expertise to build and execute that plan, then this may be a great fit!

APPLY HERE

Why is New Law Business Model Such a Cool Place to Work?

First, we have an amazing mission! We help transform how lawyers practice law, providing them with a proven business model to serve families and small business owners as a trusted advisor, while reclaiming their humanity, having full control over their income and their calendars, and creating a life and law practice they love.

We’re also a 100% virtual company that offers flexible working hours in an environment where family comes first. Our team is comprised of thoughtful, accomplished, and laser-focused individuals who are taking us to new heights of growth, having made the Inc. 5000 Fastest Growing Companies list for the past 4 years and counting.

What We Offer

• Competitive salary of $65k-$75k, based on skills, experience, performance, and knowledge
  
  
• Comprehensive benefits including medical, dental, vision, generous PTO, a 4% 401k match, and long-term disability insurance
  
  
• Flexibility and 100% remote work with an established, high-achieving (4 years in a row Inc. 5000), experienced, and fun team
  
  
• A company culture that doesn’t just tell you, but rather shows you that we care about you, and we support your fully integrated life
  
  
• Ability to work with a team of smart and caring professionals who exemplify—and celebrate—our five core values: Be Badass, Walk the Talk, We Rise, You Matter, and Build Legacy
  
  
• Career and personal fulfillment when you make a deeply impactful and meaningful contribution to the growth of an organization that serves a community of service-oriented lawyers
  
  
• Commitment to professional development and support for your growth

The Necessaries

• 4+ years of Social Media Marketing experience
• Four-year degree in Communications, Marketing, English, Business or related academic area
• Creative social media writer and storyteller, ideally with experience writing for the legal, B2B, and/or online training and services space
• Extensive experience with social media monitoring, publishing and listening platforms, with proven track record of growing brand presence
• Adept at building, moderating, and managing social media communities using proven strategies that produce a high-level of engagement and sense of belonging
• Excellent written and verbal communication skills with emphasis on proofreading, grammar, and reporting excellence (communications style embodies empathy, patient, diplomatic, sense of humor)
• Well-acquainted with social media writing best practices, which includes attention to voice, tone, audience, and different content needs for different social media platforms
  
  
• Proactive and consistently works on improving their “craft” according to industry trends
  
  
• Excellent organization and time management skills, team player, and strong attention to detail
  
  
• Strong communication and interpersonal skills; experience working collaboratively with internal and external teams
  
  

New Law Business Model is an equal opportunity employer and we value diversity at our company. We do not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteranstatus, or any other characteristic protected by applicable federal, state or local laws.

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