Senior Product Manager(Freelance)

The Job :

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The Job :

WorkBK is looking for a Senior Project Manager to work on an ongoing basis across multiple projects with our design and engineering teams. 

This is a contract / freelance position. 

Our rates range from $60 - $100 per hour based on your experience and portfolio. 

You should apply if : 

You are a data driven Product Manager with experience managing remote and distributed teams.

+1 if you get a rush from seeing the products you manage, live in the real world.

What will your day-to-day look like?

• You will lead the product strategy across multiple product lifecycles and multiple product launches

• You will work with small multi-disciplinary teams on different projects managing user stories and collaborating on engineering and design specifications. 

• You’ll partner closely with engineering, design, and business folks to find elegant but practical solutions to product challenges

Requirements:

• Proven ability to project manage cross-functional growth initiatives from strategy to execution to optimization

• Working experience with analytics (nice to have proficiency with SQL) - ability to confidently drive insights from large data sets

• Strong verbal and written communication skills

• Experience driving user or revenue growth

• Ability to thrive in a fast-paced, product driven environment

• You have an online portfolio or PDF that you can share with us

We look forward to hearing from you!

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Customer Support Representative

About Big Sky Health

Website Here

Big Sky Health creates simple and thoughtfully-designed digital experiences to empower people to live healthier and longer lives. We’re a small but scrappy, mission-driven company whose team has a strong track record of success. Our innovative mobile app ‘Zero’—the leading fasting tracker in the App Store—has been downloaded by over 4 million people.

What you’ll do
We’re looking to hire an experienced customer support representative to join our fully distributed team. Customer experience is a core focus of our company, and the customer support representative will help extend this ethos by providing radically convenient, precise, and calm support to our community members. The support representative will also serve as a voice for our community, helping our team employ a user-centered design approach to product development.

This role will help lead these efforts by:

• Responding to support requests from Zendesk, social media, and app reviews
• Documenting, replicating, troubleshooting, and escalating product bugs
• Developing best practices for improving our support processes and for documenting product feedback and enhancements
• Helping inform our product roadmap and customer experience based on your customer interactions
• Helping administer our user research studies by scheduling interviews, screening participants, taking notes, and coordinating participant incentives

Who we’re looking forThe ideal candidate for this role will enjoy a mix of direct interaction with customers, as well as building systems and processes to scale our support operations. We’re looking for someone who is self-sufficient, driven and nimble, yet collaborative, considered and empathetic.

Requirements:

• 3+ years experience working directly with customers in a support role.
• A strong knowledge of customer service software and product development tools, including ZenDesk, G-Suite, Slack, JIRA, Monday.com, and Notion.
• Experience evaluating and implementing new tools and making recommendations for process enhancements to maintain an optimal support infrastructure.
• Experience defining KPIs and measuring support-related activities.
• Expert ability to communicate complex information to both lay and subject-matter experts in written form. 
• Strong ability to synthesize disparate data into broad themes, and to present your findings to the team at a regular cadence. 
• A natural ability to empathize with others, and to handle difficult situations with tact and composure. 
• Transparent about what you don’t know, able to adapt quickly to change, and open to feedback in order to continuously grow and improve. 
• Fluent in English

Bonus:

• Experience working on a remote team spread across several time zones
• Several years of experience working with a cross-functional team, including product management, design, engineering, and marketing
• Have worked on a consumer-based mobile app 
• Proficient in another major language such as Spanish
• Passionate about health + wellness, particularly in the digital realm

How to apply
Please email your resume and cover letter to jobs@zerofasting.com. We value exceptional writing skills—in your cover letter, please tell us: 

• Why you enjoy customer support  
• What it means to provide exceptional customer experience 

We encourage applications from candidates of all backgrounds and identities. Bringing on new talent is an opportunity for us to enrich our company culture with new perspectives and ideas. If you have been looking for an opportunity to contribute to a hyper-growth team that is positively impacting the health and well-being of millions of people—while maintaining the flexibility to work from anywhere—this role may be a perfect fit for you! 

Website Here

Cheap Flight Finder & Deal Writer (North American business hours)

Cheap Flight Finder & Deal Writer 

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Location - Remote Position (North American business hours)

Salary - $28,000 - $35,000, depending on experience

We’re growing our team and are looking for an eagle-eyed flight searcher and content writer to join us. As our newest flight expert, your main tasks will be to research and write up engaging, witty, and informative cheap flight deals for our audience in the US and beyond. You’ll be working in sync with our customer support team to keep our customers happy and with our content marketing team to create content relevant to our audience. Most importantly, you’ll be helping our subscribers travel for less by notifying them of the best and cheapest flight deals around :)

This is a full-time role (37.5 hours) that will require some (limited/flexible) weekend work, so you’ll need to be somewhat flexible with your availability. You’ll probably be a good match if you:

• Have a knack for writing (and enjoy it!) with wit and excellent grammar
• Are interested in travel and finding bargain deals
• Are a team player and good communicator
• Know how to use Google Flights and other flight search engines
• Have flexibility for limited weekend work when required
• Self-motivated and happy to work remotely
• Organised, hardworking and generally good at getting things done with little supervision
• Have your own computer and secure, high-speed internet connection

What’s it like working with us? Work with us and you’ll not dread coming to work in the mornings, you’ll get to experience being part of a growing entrepreneurially minded start-up in the exciting travel sector and have the flexibility to work remotely (in your pjs if you really want to). 

We like to work hard and have fun, whilst also understanding the importance of flexibility and work-life balance.

How to apply: If you think this role is for you, you can apply by submitting your resume here and do a short test of your skills. Our application deadline is February 17th, 2020. 

We’ll inform you of your application status by February 24th, 2020 for next steps.

Part-time Customer Service Rep (Work from Home, Florida)

Part-time Customer Service Rep 

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Datalot is building some of the most innovative advertising technology for the insurance industry. We are in an exciting time of growth, and looking for remote-based Customer Service Reps with strong verbal communication skills.

This is a part-time position, up to 28 hours per week. We offer a competitive hourly rate + the opportunity to earn commission. This role is available to those individuals who reside in and work in the state of Florida.

In this role, you will receive training on how to use our proprietary system, to allow you to do the following:
• Field both outbound and inbound customer phone calls
• Aid in the handling of and resolving of customer inquiries as needed
• Transfer customers accordingly to the appropriate individuals and/or departments
• Act in a professional, friendly manner with a willingness to help customers

Qualifications:
• A quiet, private place in your home or personal office where you can work without background noise or distraction
• Previous experience in a retail and/or customer service role is highly desired
• Basic computer skills, and the ability to read computer-generated scripts
• Be able to speak clearly to effectively communicate with customers
• An appreciation for helping customers in a friendly and positive manner

The Equipment You’ll Need:
• USB Headset (we will provide)
• Computer with high-speed internet connection

Datalot is an equal opportunity employer who values diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This position is contingent on successful completion of a background check.

Click Here To Apply

Senior Frontend Shopify Theme Developer

Senior Frontend Developer for Shopify Website (Full-time, Remote)

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Lume is educating the world about body smells & changing the way people think about themselves between showers!  We need an experienced, self-starting coder to dream big and deliver a cutting-edge e-commerce experience to our amazing customers.

You’ll collaborate daily with our team senior team (analysts, business, ads, customer service, & marketing) to realize your vision and build an infrastructure that might include 3rd-party api integrations, Shopify apis, Shopify apps, and Shopify liquid theming, etc. to push the our website in fresh directions.

WHAT YOU WILL DO:

• Dream up website improvement ideas (big and small) and then build your team internally to realize those dreams.
• Listen to our amazing Customer Support team for patterns and improvements to make to our Shopify customer experience.
• Manage all aspects of our Shopify theme code design, development, and deployment workflow.
• Delight our customers with fun and timely website features.
• Continue building a culture of gettin’ stuff done within our WebTeam!
• Ask tough questions & engage in rigorous debate with your teammates about the business side of Lume (pricing, fulfillment, features, margins, how/what/why/when, etc.).
• Lead our web team.

EXPERIENCE REQUIRED

• Lots of coding experience in php, javascript, or other scripting language required. (You can’t fake this.)  Shopify experience is a plus!  
• Much experience with asynchronous request handling, partial page updates, and AJAX is required.
• Demonstrated experience leading website feature development projects, rallying cross-functional teams to your banner, etc.
• Experience with code deployment workflows (git, etc.).
• Lots of experience with web markup, including HTML5, CSS3.
• Mobile-first responsive design mentality!
• A love of debugging and maintaining production level code and related workflows. 

SALARY, BENEFITS, & MISC

• $89,000-120,000/year based on experience
• Medical + dental
• Life insurance
• Disability insurance
• Paid Time Off
• This position is fully-remote and full-time.
• We get together in person for company retreats a couple of times per year (expenses 100% covered).
• Work & live anywhere in the USA.

Click Here To Apply