Customer Success Manager

Your responsibilities

We’re looking for a Customer Success Manager to help users and customers resolve their questions through all channels (including phone, email, chat & social networks), provide advanced training & support to enterprise customers and contribute to company-wide customer development effort by reporting feedback in a structured way as a mean of continuously improving product/market fit.

Your qualifications

• 3+ years experience in customer service, preferably for an Internet-based company, preferably a SAAS platform, with a focus on problem resolution and user satisfaction maximization.
• Track record of managing customer service requests over multiple channels, in a timely fashion, with a high level of courtesy and empathy.
• Native or bilingual proficiency in English (writing & speaking). Professional working proficiency in French, Spanish, Portuguese, Italian, German or Dutch (writing only) highly appreciated but not required.
• Experience collaborating with multiple disciplines including product, engineering, customer service & marketing and ability to structure thoughts clearly & succinctly in written form for consumption in an asynchronous workplace environment.
• Background or professional interest in social media management & content creation.
• BA/BS in Business, Marketing, Economics, Psychology or Sociology. Advanced degrees preferred but not required.
• Bonus: experience designing support material and training people in professional context.

Your competencies

If you have a track record of efficiency, integrity, follow-through on commitment, attention to detail, persistence & proactivity, then you will feel at home in our team. You will also get a head start if you can demonstrate an ability to remain calm under pressure, adaptability and high standards, as well as openness to criticism and listening & communication skills.

How to apply

Send us a link to your LinkedIn profile at career@loomly.com and let us know in a short paragraph why you would like to join the Loomly team and how you can contribute to our long-term goals.

Support Manager

Who Is Follow Up Boss?

• We’re a simple, communication and sales CRM for real estate teams (and we use our own product)
• We’re a bootstrapped, profitable company started back in April of 2011
• We’re a remote company with a mostly US-based team
• We don’t just claim to be customer-centric - we live it: https://www.facebook.com/followupboss/reviews

Apply Here

Why Work Here?

• We’re a young, ambitious company who only answers to our customers
• Opportunity to have a big impact on our growth and your career
• No red tape or pointless meetings
• Competitive salary, health/dental/vision insurance, 20 days paid holiday, and other great perks (fitness, coffee, etc)!

This Role Is For You If…

• You would describe yourself as patient, empathetic and having a good sense of humor
• You're a natural leader and truly enjoy working with team members to help them improve their own skillsets and workflows
• You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
• Superb written and verbal skills (with a professional yet fun demeanor).
• You're naturally curious and a problem-solver at heart
• You consider yourself tech savvy and efficient with SaaS applications

Your Qualifications:

• Self-motivated and proactive mindset
• Remote work experience is considered an asset
• Based in the USA, quiet home office with fast internet
• Prior experience in a customer-facing role (Support, Success, Account Management, or Sales)
• Prior experience managing a small team

Your Responsibilities Will Include:

• Answering incoming phone calls from customers to offer support
• Answering support tickets to help customers and free trials (we use Zendesk)
• Ensuring all customer questions are addressed daily
• On-boarding and setting up new accounts and winning them over from the get-go
• Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn
• Advocating customers’ requests and needs across the entire company (we use Basecamp)
• Educating the team and our customers about newly released features and functionality
• Direct coaching of the team to improve how they handle support tickets
• Contributing to our Help Center (help.followupboss.com)
• Leading a daily team huddle
• Running regular 1:1s with your direct reports

30 Day Targets:

• Learn the Follow Up Boss software & product offerings to be effective in the position
• Complete all position specific on-boarding tasks, setup, and initial training
• Virtually meet all Follow Up Boss employees
• Begin work on ticket queue

60 Day Targets:

• Actively work in the ticket queue on a daily basis
• Answer incoming calls and complete 20 training calls
• Work with individual team members to improve soft skills on phone and email
• Build templated responses that can be used for certain issues
• Run 1:1s with team members
• Lead daily huddle

If this sounds like a great fit we would love to hear from you.

Apply Here

Digital Marketer

Now Hiring: Remote Digital Marketer

💰 Competitive Salary 
🚀 Build a Marketing Team 
🔑 Work with the Founders 
💡 3-5+ Years of Experience 
🗺 Anywhere in the Americas 
📈 Fast-Growing, New Company 

Apply Here

Summary

Ready to be the first marketer hire at a gas-growing fintech company? Here’s an opportunity to create a marketing plan then build out the marketing channels. You’ll be the first marketing hire and will have the resources and support you need. If this is something you’ll be a rockstar at, then the MoneyThumb team is excited to meet you.

About Us

MoneyThumb makes software that effortlessly extracts transactions from bank and credit card PDF statements so that is it in a usable format for accountants and lenders. PDF Insights streamlines the borrower sales and underwriting process by immediately spreading and analyzing PDF Bank Statements so lenders can get to yes, or no faster than their competition.

Our company is about 6 years old and been growing fast. The team is small and passionate about what they do. We’re excited to be growing and to have the opportunity to bring on a Marketing Manager/Digital Marketer.

The Role

We are looking for an exceptional Digital Manager to support the dramatic growth of our marketing channels. These channels including SEO, Display Marketing, Email, and offline channels. We’re also very interested in building affiliate partnerships for our fast-growing fintech company. We need someone who is knowledgeable in the various performance marketing channels, can decide which ones to try, and they can also drive world-class execution to consistently optimize performance in those channels.

The main goal will be to create a marketing plan, show anticipated results, then drive leads to the sales team.

This role will be very hands-on and will have a lot of responsibilities. You will be the first hire in the marketing department and will have the resources to help the company grow.

You won’t be the only marketer on the team forever. Once things are going and success is being seen with what you’ve set up, there’ll be an opportunity for you to hire and grow out a marketing team.

Our Ideal Candidate

• Knowledge of marketing channels
• Strong writing skills
• Can create marketing plans
• Proven marketing success
• Eye for design
• Basic web dev knowledge
• Knows how to delegate work and hire
• Background in Fintech and understanding of the lending landscape is a huge plus

If you’re ready to come in, work hard, and ready to keep learning and growing, then we want to hear from you.

Responsibilities

Since you’ll be starting the marketing department, there are a lot of responsibilities to start. Here are some of the responsibilities you’ll be starting with. These will change as the marketing channels develop and you grow your team:

• Identify target audiences and drive demand generation by creating and executing multi-channel campaigns across the lead and customer lifecycle
• Lead the design, execution, and optimization for Paid, Performance Marketing channels (SEM and Display Ads) and SEO
• Support in developing affiliate partnerships and additional indirect channels
• Copywriting, creation of campaigns and ad design
• Landing page optimization testing and tracking
• Lead the strategic planning, development, and implementation of our content and email marketing
• Set, monitor and report on ROI specific to each marketing channel.
• Build-out and maintain marketing metrics dashboards and targets for high-level metrics by channel, as well as operating metrics that are used to guide daily/weekly spend decisions
• Ensure the alignment of communication and messaging across all marketing channels
• Develop marketing material with appropriate localization to various international locations
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds to reach optimal results
• Manage relationships with external suppliers/agencies in terms of deliverables, timelines, and costs.
• Build a marketing team while getting the most out of existing resources
• Understand industry trends and opportunities in order to continuously improve our position

Qualifications

• 3-5+ years in digital/ tech marketing role(s); strong preference for background in small business lending, factoring, or other financial services vertical
• Experience working directly with a sales team to ensure marketing message and mediums match customer buying habits
• Multi-channel demand generation and branding to lenders and accountants in the US and in Canada
• A quantitative approach to marketing performance with an eye for creativity and detail
• Track record of establishing and executing against the defined strategy
• Proven ability to build, manage, and lead a marketing team
• Ability to build processes, systems, and standards
• An entrepreneurial attitude and the ability to work in a fast-paced environment
• Ability to work on several projects with team members based in multiple locations
• Self-starter with a proven track record of working under own initiative to prioritize, plan and deliver results aligned to business objectives
• Experience with marketing automation and CRM tools
• Excellent written and verbal communication skills and an ability to align peers around a common vision

Ready to start our marketing team? We can’t wait to see your application and connect with you!

Apply Here

Content Writer

Here at Clerky, we build software to help startups and their attorneys get legal paperwork done both safely and easily. We're the most popular way for high-growth technology startups to form, and are also used by tons of top-tier startups for hiring and fundraising paperwork.

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Despite our popularity, we have been extremely quiet and focused on product development. As a result, many of our customers don't fully understand the full value of what they're getting, and there is still a lot of room for growth in terms of market awareness. We're looking for a content strategist / writer to help us tackle these challenges!

Things You Could Work On

• Blog posts
• Newsletters
• White papers
• Social media
• Support documentation
• Internal documentation

Minimum Requirements

• Highly considered writing — you naturally seek to make sure every assertion you make is one you intend to make, like you might with a scientific paper.
• Concise writing — you naturally seek to find the most elegant way to communicate and eliminate any unnecessary words. You get pleasure from makings sure your writing doesn't have any throwaway phrases or filler words.
• Work as craft — you get much of your satisfaction from refining and iterating your work until it's as close to perfect as possible. We're not looking for someone who primarily gets satisfaction from pumping out content at a high speed.
• Lack of ego — due to the complexity of our subject matter, and the nuanced nature of our market, writing at Clerky often requires a lot of iteration. If you take feedback personally, this probably isn't a good fit.
• Critical thinker — we seek to learn from what others have done, but use that to inform our thinking from first principles rather than blindly following an established playbook.

This position is for a contractor, at roughly 5-15 hours per week to start. If we turn out to be a good fit for each other, an increased workload and full-time employment are definite possibilities, if those are appealing to you. We work asynchronously, so you can set your own schedule and work from wherever you like.

Compensation is highly competitive. We seek the best, and compensate accordingly.

Apply Here

Freelance Writer - Literature Guides

LitCharts is hiring writers to help us expand our collection of over 1500 literature guides. We’re looking for writers with a deep understanding of literature and the ability to analyze and explain it to others. Here are two examples of our literature guides:

• https://www.litcharts.com/lit/before-we-were-free
• https://www.litcharts.com/lit/speech-sounds

LitCharts writers can work from anywhere, and compensation varies based on the length and difficulty of the work. Pace and schedule are also flexible, though our ideal candidates will have the time to write at least one guide per month (~10-15 hours per week). 

As a company, we value diversity and encourage people of all backgrounds, including those from underrepresented groups, to apply. 

If you’re interested, please send a resume as well as two writing samples to writing@litcharts.com. Samples should be academic papers that demonstrate your ability to analyze literature with insight and clarity. Samples should be at least 5 pages long, and can be up to any length. We will only consider applications that include academic papers focused on literature. 

Send Resume Here: writing@litcharts.com

Product Data Analyst - Mobile

At Automattic, we believe in making the web a better place, and making our workplace a happy place. We hope you can join us on this journey! Our Apps division designs, builds, and supports our native apps for WordPress, WooCommerce, and Simplenote. Our Data team builds algorithms and data products that connect millions of publishers with billions of readers every month and drive growth for our business and our customers. We are looking for a product analyst to join the Apps division to help us drive growth with data, insights, and technical solutions.

Apply Here

Key Responsibilities:

• Own all aspects of data for our mobile apps, to empower mobile engineers with data for optimal decision making.
• Build funnels, cohort analyses, data pipelines, and dashboards. 
• Validate tracking, enforce metrics consistency, design & analyze experiments. 
• Run exploratory analysis and post-launch analysis to identify growth opportunities and help accelerate and direct test iteration. 
• Run predictive modeling for things like targeting or personalization.

You:

• Are product-oriented and want to be involved in the development process from an early stage, collaborating with design, development, and marketing to define metrics to track, experiments to run, and success criteria.
• Are a cross-team collaborator, able to effectively work with teams across multiple departments, time zones, and functions. You can discover and tell the story behind the data.
• Are a strong, proactive communicator and writer, and comfortable with deciding and managing your own priorities.
• Have excellent quantitative skills and are very comfortable with data, statistical modeling, and analysis.
• Are curious, have phenomenal attention to detail, and possess proven problem-solving skills.
• Can work with the product team to help them gain a fuller understanding of users’ needs.
• Have prior hands-on experience with data, proficiency in SQL.
• Have programming experiences with Python, R or PHP, and are familiar with some data tools (Hive, Impala, Airflow).

Speaking of interests and skills, here are some areas in which you can grow and have further impact in the future at the company:

• Leadership – we offer a variety of leadership options to those who have interest, including becoming a team lead and managing releases.
• Learning and development – we have a generous personal development budget and encourage you to grow your skills through courses, books and conferences.
• Architecture – we encourage developers to develop expertise in the systems they work with, guide their evolution and mentor other developers working on them.
• Engineering effectiveness – we believe in helping other developers become more effective through tools, practices, cross-team collaborations, and process improvements.

How do we work?

• We’re kind to each other and our users – we strive to build a positive, supportive, and inclusive culture of cohesive teams focused on delivering value to our customers.
• We work as a global and distributed workforce resulting in a unique way of working built around our creed.
• We offer flexible work arrangements allowing our team members to work when they feel best.
• We open-source! We’re cool with open-sourcing everything except passwords, or secret keys.
• We ship often, deploying many times daily with the help of peer code review, continuous integration, and our global workforce in over 70 countries.
• We welcome collaboration, and you can be involved in any discussion across our many communication channels.

DIVERSITY, EQUITY, & INCLUSION AT AUTOMATTIC

We’re improving diversity, equity, and inclusion in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. Diversity, Equity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Read more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.

Curious who works in engineering at Automattic? Meet our Mobile Engineers – Thuy, Elisa and Aaron!

Apply Here

Senior Product Designer

We are looking for a Senior Product Designer to help us create beautiful and highly functional products for our users. You will be working across our suite of products to conduct end-to-end design processes and ship world class products at scale.

Apply Here

RESPONSIBILITIES

• Work closely with our product and engineering teams to complete end-to-end projects performing user research, creating wireframes and mocks, and ultimately creating high-fidelity designs for our desktop, web, and native mobile apps
• Assist developers in implementing your designs in HTML, CSS, and JS. You must be familiar with engineering processes and how your designs translate to code
• Understand product and business objectives and use data to iterate and inform design and product decisions

ESSENTIAL SKILLS

• Strong command of visual and communication design principles and product thinking
• Formulate, conduct, analyze, and present the results of user research
• Skilled in Figma
• Constantly learning, seeing market and product trends and improving your skills to improve our products
• Work efficiently under pressure and with demanding timelines
• Bonus points if you have designed and shipped consumer products at scale

ABOUT YOU

• Passion. You love both designing and developing UIs with functional UX in mind. You have an interest in user psychology, and accessibility
• Relevant Experience. You've should have at least 5 years of design experience. Gaming industry experience is a plus, being a gamer is and understanding gaming culture is a must. Bonus points if you have experience working remotely
• Empathy. You are empathetic for users, team-mates, and the company as a whole
• Communication and Collaboration. You read and write well and can communicate and collaborate both synchronously and asynchronously
• Drive. You're diligent, energetic, and tirelessly persevere through adversity until the job is done, and done perfectly

Apply Here

Remote Customer Support Specialist

Our Remote Customer Support team is continuing to grow and we’re on the search for exceptional people who can help us build & support our West Coast presence.  We're looking for people who currently sit in the following time zones: Pacific Time, Mountain Time, or Central Time.

Apply Here

As a Remote Customer Support Specialist, you will provide a helping hand to our Customers who are growing their business with HubSpot.  Our team delivers a human and consultative support experience through creative, technical problem-solving and a thorough knowledge of how the HubSpot software works.

In this role, you will:

• Work 100% remotely to partner with our customers and effectively resolve issues through phone (primary channel), email, and chat.
• Maintain comprehensive knowledge of HubSpot to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
• Collaborate with account managers or sales teams to identify opportunities for existing customers to use more services
• Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software
• Help customers navigate a variety of tools & features within HubSpot
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Show composure, resilience, and flexibility as customer needs evolve and case volume changes.

We are looking for people who:

• Possess technical aptitude or familiarity with software concepts
• Are interested in building technical knowledge around APIs, HTML, & CSS
• Have demonstrated experience in customer service and are passionate about the customer experience
• Can autonomously troubleshoot and further investigate to fix a problem
• Adapt quickly to changing priorities and customer needs 
• Have remote experience or an ability to be self-sufficient and autonomous to meet goals in a remote setting

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

About HubSpot

HubSpot helps millions of organizations grow better, and we’d love to grow better with you. Our business  builds the software and systems that power the world’s small to medium-sized businesses. Our company culture builds connections, careers, and employee growth. How? By creating a workplace that values flexibility, autonomy, and transparency. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 4M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every HubSpotter globally who has helped build our remarkable culture, HubSpot has been named a top workplace by Glassdoor, Fortune, Entrepreneur, and more.

HubSpot was founded in 2006. We’re headquartered in Cambridge, Massachusetts, and we have offices in Dublin (Ireland), Sydney (Australia), New Hampshire, Singapore, Tokyo (Japan), Berlin (Germany), and Bogotá (Colombia).

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes.  HubSpot's Recruiting Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.

Apply Here

Digital Marketing Manager

As a Digital Marketing Manager at Awesome Motive, you’ll join the WPForms team and be responsible for creating, planning, and executing digital marketing campaigns across various mediums such as web, SEO, SEM, email, and social media (and more).

Apply Here

You’ll work remotely with our product lead, operations manager, and writers on all of our marketing initiatives.

To love this role, here’s the type of person you are:

• You’re an excellent and consistent communicator who makes sure nothing slips through the cracks.
• You’re a self-starter who loves taking initiative and seeing things through to completion.
• You’re comfortable with accepting critical feedback without taking it personally.
• You pride yourself in having attention to detail.
• You are passionate about growing products.
• You love communicating with customers with a fun, down-to-earth tone.
• You’re committed to helping both team members and customers succeed.
• You enjoy the fast pace of technology and staying fully up to date with the latest trends/best practices in digital marketing.

Responsibilities include (but are not limited to):

• Planning and executing email marketing campaigns, funnels, and automation (Drip).
• Working directly with our content team to plan our blog content strategies.
• Working with our PPC team on ad campaigns across different platforms (Google, Facebook, etc) to maximize ROI and improve performance.
• Create landing page copy with a focus on conversions.
• Designing and coordinating promotional campaigns and big product announcements.
• Monitoring website analytics to spot trends and identify areas for improvement.
• Analyzing SEO rankings and creating a targeted keyword strategy to boost content performance.
• Collaborating with the product lead to improve CRO, funnels, etc.
• Measuring and reporting performance of all digital marketing campaigns against goals (ROI and KPIs).
• Proactively monitoring competition so we’re always ahead.
• Making constant recommendations to improve our marketing initiatives.
• Staying up-to-date with digital marketing trends and developments.
• Communicating frequently with the team using chat, audio, and video.

Skills you’ll need to succeed in this role:

• Proven working experience in various aspects of digital marketing.
• An impeccable sense of English grammar, spelling, and punctuation.
• Excellent and persuasive copywriting skills - creating high converting copy for landing pages, emails, and more.
• Creative writing style with the ability to generate excitement and engagement.
• Experience managing others.
• Hands-on experience with Google Analytics, Google Ads, and Facebook Advertising.
• Strong leadership with the ability to step up and take charge.
• Talent for taking something complicated and explaining it simply.
• Ability to prioritize workloads in order to balance an assortment of tasks and meet deadlines.
• Exceptional problem-solving abilities.
• Experience using WordPress.
• Basic HTML/CSS knowledge (not required, but good to have).

What we offer

Working for a fast-growing bootstrapped company is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. Here’s what we offer.

• Competitive Salary.
• Health, Dental, and Vision Insurance benefits for full-time U.S. employees.
• Work from your home. We’re spread out all over the world – United States, Canada, Ukraine, India, Pakistan, Singapore, and more.
• Unlimited PTO after 90 days of employment. We encourage employees to take the time they need for a vacation, to stay healthy, and to spend time with friends and family.
• Paid maternity and paternity leave.
• We happily provide or reimburse software you’ll need, as well as books or courses that promote continued learning.
• We give you the opportunity to solve challenging and meaningful problems that make a difference.
• Custom branded laptop at your five year anniversary.
• We cover all costs of company travel (including our annual all-company retreat).
• Ability to work with some of the best people in the business through frequent, if not daily, interactions.
• And in case you were wondering: no politics, no b.s., and no jerks.

Want to find out even more about Awesome Motive? Be sure to take a look at our About and Contributions pages for details on how Awesome Motive has continued to evolve in order to best help small businesses grow and compete with the big guys, and how we strive to give back. And for an even deeper dive, you can check out more about WPForms.

Location and Hours

This is a remote position - our team is spread around the globe!

Our home base is in Florida, USA, so company operating hours -- and work hours for this position -- are 9am - 5pm Eastern Time.

 

Requirements

• Personal computer with internet access.
• Work hours of 9am - 5pm ET
• Ability to participate in video meetings at any time needed during work hours.

Inclusion Statement

At Awesome Motive, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. Awesome Motive is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other basis protected by federal, state, or local law.

How to apply?

If you think you're a good fit for everything shared above, then please submit your application!

Please clearly include the following in your cover letter (required):

• Your previous digital marketing experience.
• How have you improved KPIs in the past using digital marketing strategies?
• Copywriting examples.
• A bit about yourself and why you should be considered. Team culture is very important to us, so in addition to your experience and qualifications, please help us to see your personality/get to know who you are.
• Profile links if available (Your website, Twitter, LinkedIn, etc).

Note that stock/generic cover letters won't do - tell us why you want this job, not just any job.

Thanks, and we look forward to hearing from you!

Apply Here