Customer Support Champion

Now Hiring: Remote Customer Support Champion

📈 401K Plan 
🌴 Company Retreats 
👪 Insurance and Benefits 
📅 Applications Close on Feb 18th 
🗺 Anywhere in the United States

APPLY HERE

The Role and Who We’re Looking For: 

Greenback Expat Tax Services is a company that specializes in preparing tax returns for Americans living overseas. We are a highly energetic, positive, resourceful team working virtually across the globe. We believe that executional excellence is key to success. We are currently seeking a talented, passionate, enthusiastic Customer Support Champion to join our team. As a business, our DNA and core are about excellence in customer experience plus we’re in a big period of growth for the business, so we see this role as one of the most integral ones on our team.
 
The role has two critical and interrelated, but distinct responsibilities. You need to be passionate, experienced, and talented at both.

Customer Care:

We call this role a “customer champion” for a reason-your role is to be the customer advocate and champion for our business. Good customer service seeks to understand a customer’s situation and help them resolve that situation at the first point of contact. Great customer service seeks to resolve that customer’s need and translate that need back to the business to ensure that we improve-sometimes in tiny ways-and avoid any customer having a similar confusion moving forward. Incredible customer service does not just that but seeks to listen to what’s not being said, read between the lines and take that back to make the experience better-for that customer and everyone after that one. We believe our customers deserve incredible customer care. So, if you do too, and you love to help people, can’t stand the idea of anyone ever being confused, or have anything other than a surprisingly delightful experience working with us, we’d love for you to apply.

Sales:

In the same way that we care deeply about customer experience, we also understand that in order to win that business, we need to earn the trust of prospective customers. That’s not easy (nor should it be!). We know that when someone starts the process of engaging a tax preparer, they may feel anxious, they may feel frustrated, and they may dread the process. Taxes aren’t at the top of their list, and they need us to make it easy for them, but also make them feel confident that we are in control of their tax needs. The right salesperson doesn’t just answer a question but helps to really explain and articulate what makes Greenback special and why we’re a great fit compared to other alternatives. The right salesperson can speak intelligently about taxes, about how we work, about the strength of our accountant team, and do so in a genuine, non-pushy way. Timeliness, appropriate feedback, good knowledge of the industry as well as our internal process are all critical to the role. 
 
Last but certainly not least we’re looking for someone who’s a great fit for our company culture. We’re a small, tight-knit team-all of us working remotely from home offices. We’re growing fast (check us out on the INC 5000 list-woohoo!). We’re obsessive about customer experience, believe that planning is the key to success, and like to work hard and make things happen-but also live our lives outside of the (home) office too! We’re looking for someone who is confident, reliable, an excellent communicator loves working in a fast-paced team, and is able to get things done with minimal supervision (we don’t like looking over your shoulder and don’t think you’d like that either).

Key Skills Needed: 

• Excellent communication skills (does that go without saying?). You will mostly be speaking with people via email (80%), with some phone calls (20%). You need to be able to read between the lines and craft messaging that is warm, friendly, professional and really meets the need of the specific demands of that email interaction. 
• The ability to convert warm leads at a high volume by setting proper expectations, providing thoughtful responses, and clearly outlining the next steps. 
• Ability to identify opportunities to add value by monitoring industry changes, trends, and customer needs. 
• Use analytics to manage and measure your success, know where to put additional effort, and prioritize. That means you need to be someone who can manage targets, metrics, and can analyze these metrics, understand what they mean, and make good decisions as a result. 
• Excellence in execution: Attention to detail and ability to keep organized/juggle multiple things at once. We’re a seasonal business, so there are times when our inboxes are on fire! This is part of the role and being organized, handling stress well, and being able to juggle high-demand situations comes with the territory. 
• We don’t expect you to be an accountant, but you will need to learn and become a subject matter expert on US expat taxes. 
• Bonus: current or former expat, or someone who appreciates or gets excited about the expat life. 
• Time zone: we’re looking for someone who is in a fixed time zone. We’re not looking for long term travelers/people who aren’t in the same time zone most of the year.

What We Offer: 

• The opportunity for you to work with highly talented, communicative, make-it-happen people who also love adventure. 
• We have an excellent benefits package that includes a 401k plan (with a 6% company match). 
• Medical, vision, and dental coverage as well as a short-term disability!
• Annual team trip (last year: San Diego, 2019: Playa del Carmen, Mexico).

APPLY HERE

Blog Content Writer (Freelance/Independent)

We're looking for skilled writers to create high-quality blog posts for clients of our content service (WeWriteBlogPosts.com).

APPLY HERE

Our clients have websites about everything under the sun, so you’ll need to be able to research and write authoritatively about a wide array of topics.

Our service is growing rapidly, so we can give you as much work as you want. Please do not apply to this position unless you are able to commit to working with us long term.

Due to the costs involved in adding writers to our project management software, you’ll need to be able to write at least 8,000 words per week to be considered for a position.

Our compensation rate is $0.02 per word; please don't apply if you're not okay with this rate.

To apply to be a content writer at We Write Blog Posts, please fill out this application: We Write Blog Posts Writer Application Form

If your application looks good, we'll reach out via email with a paid test article and training video. If we like the test article, we'll add you to the team and begin giving you writing assignments.

Looking forward to hearing from you!

APPLY HERE

FT Mid-level Writer: Remote (North or South America)

We’re hiring one or two more professional writers to join us in a full-time, long-term role.

Currently, our writing team is researching the child custody process in each U.S. state and in other English-speaking countries. We call and email attorneys and other custody experts, then write what we learn into 10 or so articles per location (like this article on Texas custody schedules). In a separate project, we’re expanding on related topics, such as divorce and child support.

APPLY HERE

In this mid-level role, you will be asked to write for both projects, as well as edit, pitch ideas, consider SEO value and upload content using simple HTML (which we can teach you). You might occasionally get tapped to write for our sister company, Remote Tech Jobs, about the world of remote work.

Professional research experience isn’t required. However, you must be an excellent writer who can match our site’s concise, simple style. Your articles must be well organized and easy to understand; they are geared toward parents navigating custody, not law professionals. 

You must have native English proficiency, though you can live anywhere in North or South America.

The starting salary is USD $15-$17 per hour (as a 1099 contractor). If you’re not a U.S. citizen, you’ll be paid the equivalent in your local currency.

We’d like to hire you if:

• You have at least three years of professional writing experience.
• You would like to research topics by calling and emailing law professionals.
• You can stay on task without supervision and work independently.
• You want to work from home in a long-term, full-time position.
• You have native English writing and speaking skills.
• You live in North or South America.
• We get along. (To see the team you’ll be joining, visit our about us page.)

Our company is Custody X Change. We sell an app that creates child custody schedules and parenting plans. It helps families make difficult decisions following separation and facilitates communication between parents who may not get along anymore. This reduces conflict and saves people a ton of money in legal fees. We keep the focus on what’s helpful to current and future customers, which is why our writers are now expanding the state-specific content on our site.

If you want to join a small, distributed team and help people discover a genuinely helpful product, we should talk.

To apply, email me at careers@custodyxchange.com, and:

• Include your resume in PDF format.
• Attach three to four writing samples.
• Somehow use the word “grapefruit” in the subject of your email.
• Answer the following six prompts in the email body, in this order:

1. Describe your professional writing experience. (50–100 words)
2. Why are you looking for a remote job? Please mention where you’re based. (25–50 words)
3. Why will you do well working independently with limited supervision? (50–100 words) 
4. How do you feel about doing phone interviews with strangers? (25–50 words)
5. What do you think about the starting salary? (25–50 words) 
6. What is your ultimate career goal? (50–100 words)

Thanks,
Shea

P.S. We want everyone working here to be happy. For the most part, you can set your own hours. You’ll be evaluated on results, nothing else.

APPLY HERE

Content Marketing Manager

Animalz is a content marketing agency that strives to create the best content on the web. We help companies—particularly B2B SaaS businesses—grow by making great content that their audience loves.

APPLY HERE

Our focus is on long-form, written content that helps companies educate their audience (executives, managers, and other specialized professionals in their field) on strategies and tactics for being successful in their work. Product, design, marketing, sales, and engineering are the main topic areas we cover.

We're growing fast, and looking to add several more Content Marketing Managers to our team. This is a writing-focused role that also requires direct contact with customers. In addition to high-quality writing, successful candidates should be able to demonstrate the ability to manage customer accounts and their content workflows.

This role reports to a content strategist, and also works closely with one of our editors.

You're a fit for the Content Marketing Manager role if:

• You're interested in content marketing as a career
• You have experience writing long-form content (1,500 words or more) like blog posts, guides, and ebooks
• You're well-organized and independently motivated
• You love working directly with customers and/or stakeholders
• You're able to describe or create a content strategy for a given audience
• You want to improve your writing by working closely with an editor
• You have knowledge of, or direct experience with, on-page SEO
• You understand distribution channels for content, including search engines, social media, and email
• You have experience with content marketing for B2B, SaaS companies, startups, ecommerce, or another similar industry

About Animalz:

We’re a fully remote organization with team members scattered around the world. We have an eclectic team of scientists, journalists, operations folks, and more.

Animalz recognizes that the best content in the world can't be created without input from a wide variety of perspectives and experiences. As such, we are committed to diversity and equal opportunities for all employees. We do not discriminate in candidate screenings, interviews, or employment on the basis of factors including race, ancestry, religion, gender identity, disability, sexual orientation, age, parental status, political association, military history, or any other status protected by law.

About our benefits:

• Work from anywhere you like, as long as you have regular overlap with Eastern Time business hours and can be available for customer calls
• Health insurance, covering 80% of the premium for health and 99% for vision and dental
• 20 paid days off per year
• Unlimited sick and personal days
• Parental leave for both primary and secondary care providers
• Monthly health and lunch stipends
• Learning opportunities like internal workshops, talks, and attending conferences

If you have questions or need assistance during the application process:

If you have a question about this role that hasn't been answered here, or would like to ask about workplace accommodations, please reach out to workwithus@animalz.co. Thank you!

APPLY HERE

Digital Marketing Manager

As a Digital Marketing Manager at Awesome Motive, you’ll join the WPForms team and be responsible for creating, planning, and executing digital marketing campaigns across various mediums such as web, SEO, SEM, email, and social media (and more).

APPLY HERE

You’ll work remotely with our product lead, operations manager, and writers on all of our marketing initiatives.


💡 Interested in applying? 

🔍 Please read/follow the next steps outlined in "How to Apply" at the bottom of this listing.

Attention to detail is one of our core values! This is your chance to stand out :) 

To love this role, here’s the type of person you are:

• You’re an excellent and consistent communicator who makes sure nothing slips through the cracks.
• You’re a self-starter who loves taking initiative and seeing things through to completion.
• You’re comfortable with accepting critical feedback without taking it personally.
• You pride yourself in having attention to detail.
• You are passionate about growing products.
• You love communicating with customers with a fun, down-to-earth tone.
• You’re committed to helping both team members and customers succeed.
• You enjoy the fast pace of technology and staying fully up to date with the latest trends/best practices in digital marketing.

Responsibilities include (but are not limited to):

• Planning and executing email marketing campaigns, funnels, and automation (Drip).
• Working directly with our content team to plan our blog content strategies.
• Working with our PPC team on ad campaigns across different platforms (Google, Facebook, etc) to maximize ROI and improve performance.
• Create landing page copy with a focus on conversions.
• Designing and coordinating promotional campaigns and big product announcements.
• Monitoring website analytics to spot trends and identify areas for improvement.
• Analyzing SEO rankings and creating a targeted keyword strategy to boost content performance.
• Collaborating with the product lead to improve CRO, funnels, etc.
• Measuring and reporting performance of all digital marketing campaigns against goals (ROI and KPIs).
• Proactively monitoring competition so we’re always ahead.
• Making constant recommendations to improve our marketing initiatives.
• Staying up-to-date with digital marketing trends and developments.
• Communicating frequently with the team using chat, audio, and video.

Skills you’ll need to succeed in this role:

• Proven working experience in various aspects of digital marketing.
• An impeccable sense of English grammar, spelling, and punctuation.
• Excellent and persuasive copywriting skills - creating high converting copy for landing pages, emails, and more.
• Creative writing style with the ability to generate excitement and engagement.
• Experience managing others.
• Hands-on experience with Google Analytics, Google Ads, and Facebook Advertising.
• Strong leadership with the ability to step up and take charge.
• Talent for taking something complicated and explaining it simply.
• Ability to prioritize workloads in order to balance an assortment of tasks and meet deadlines.
• Exceptional problem-solving abilities.
• Experience using WordPress.
• Basic HTML/CSS knowledge (not required, but good to have).

What we offer

Working for a fast-growing bootstrapped company is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. Here’s what we offer.

• Competitive Salary.
• Health, Dental, and Vision Insurance benefits for full-time U.S. employees.
• Work from your home. We’re spread out all over the world – United States, Canada, Ukraine, India, Pakistan, Singapore, and more.
• Unlimited PTO after 90 days of employment. We encourage employees to take the time they need for a vacation, to stay healthy, and to spend time with friends and family.
• Paid maternity and paternity leave.
• We happily provide or reimburse software you’ll need, as well as books or courses that promote continued learning.
• We give you the opportunity to solve challenging and meaningful problems that make a difference.
• Custom branded laptop at your five year anniversary.
• We cover all costs of company travel (including our annual all-company retreat).
• Ability to work with some of the best people in the business through frequent, if not daily, interactions.
• And in case you were wondering: no politics, no b.s., and no jerks.

Want to find out even more about Awesome Motive? Be sure to take a look at our About and Contributions pages for details on how Awesome Motive has continued to evolve in order to best help small businesses grow and compete with the big guys, and how we strive to give back. And for an even deeper dive, you can check out more about WPForms.

Location and Hours

This is a remote position - our team is spread around the globe!

Our home base is in Florida, USA, so company operating hours -- and work hours for this position -- are 9am - 5pm Eastern Time.

 

Requirements

• Personal computer with internet access.
• Work hours of 9am - 5pm ET
• Ability to participate in video meetings at any time needed during work hours.

Inclusion Statement

At Awesome Motive, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. Awesome Motive is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other basis protected by federal, state, or local law.

How to apply?

If you think you're a good fit for everything shared above, then please submit your application!

Please clearly include the following in your cover letter (required):

• Your previous digital marketing experience.
• How have you improved KPIs in the past using digital marketing strategies?
• Copywriting examples.
• A bit about yourself and why you should be considered. Team culture is very important to us, so in addition to your experience and qualifications, please help us to see your personality/get to know who you are.
• Profile links if available (Your website, Twitter, LinkedIn, etc).

Note that stock/generic cover letters won't do - tell us why you want this job, not just any job.

Thanks, and we look forward to hearing from you!

APPLY HERE

Senior Graphic Designer

Summary: Reporting to the Director, Digital Marketing & Creative, the Senior Graphic Designer will join a strong Marketing Team that values collaboration, communication and transparency. The role will require thoughtful coordination and communication between all divisions of marketing thought leadership, product marketing and demand generation. The ideal candidate will have a dynamic portfolio of digital assets and proven track record of their impact across various digital marketing channels. The candidate should be capable of both crafting and posting content that aligns with Navigate360s brand guidelines, as well as current marketing campaigns.

APPLY HERE

Duties / Responsibilities:

Graphic Design

• Work with Director of Digital Marketing & Creative to develop various digital assets that align with current brand standards.
• Assist Director of Digital Marketing & Creative with multiple aspects of the design process from user research to physical prototyping.
• Use combination of Adobe Creative Cloud (Illustrator, Photoshop and InDesign) and Canva to create various digital assets logos, infographics, eBooks, sales slicks, etc.
• Develop, design and create concepts and bring to life advertising and marketing campaigns that directly connect with Navigate360 customers. 
• Assist Director of Digital Marketing & Creative with multiple aspects of the design process from user research to physical prototyping.
• Understand the structure of the brands visual identity and how it is executed across all media channels and touchpoints. 
• Be aware of and bring to the table knowledge of trends in the marketplace that could positively impact the business. 
• Manage multiple projects and deadlines while working with internal and external teams. 
• Present digital creative to Director of Digital Marketing & Creative or senior-level marketing members. 

Process/Project Management

• Meet frequently with Director of Digital Marketing & Creative to establish project priorities and deadlines.
• Manage multiple creative projects within Asana.
• Collaborate with multiple stakeholders and agencies.

Required Qualifications:

• Bachelors degree in graphic design, marketing, journalism or communications.
• 5-7 years of graphic design experience.
• 1-3 years of experience as a social media marketer or manager.
• Experience in concept ideation, brand design and design strategy. 
• Experience translating qualitative and quantitative data into creative.
• Maintains a positive and professional attitude that motivates others and promotes enthusiasm.
• Effective time management and organizational skills.
• Ability to collaborate with team members from different backgrounds and integrating your design ideas with theirs.
• Strong knowledge of media (print, motion, web).
• Proficient computer skills with Adobe Creative Cloud products (InDesign, Illustrator, Photoshop, etc.), Canva and PowerPoint.
• Strong skills in agility, along with the ability to pivot easily when directions and priorities change on short notice.
• Perform under strong demands in a fast-paced environment.
• Understanding the value of design and brand within a business context.
• Work professionally with co-workers.

Preferred Qualifications:

• 3-5 years of experience in the technology or education space. 
• Adobe Certification (Associate or above)
• Experience with paid social, display and video advertising.
• Experience working in HubSpot. 
• Experience working in Asana or other project management tools. 

Normal Working Hours and Conditions: Core business hours are generally 8:00 am 5:00 pm. However, this position will require work to be performed outside of normal business hours based on Company operations. 

Physical Requirements: Primary functions require sufficient physical ability and mobility to work in an office setting including verbally communicating, seeing and hearing to exchange information and fine coordination including use of a computer keyboard. Daily physical functions include standing, sitting and walking for prolonged periods of time and occasionally stooping, bending, kneeling, crouching, reaching, and twisting. The employee may engage in lifting, carrying, pushing, and pulling light to moderate amounts of weight up to 25 pounds. The position also requires the operation of office equipment requiring repetitive hand movement.

Apply HERE