Documentation Specialist

Time zones: EST (UTC -5), CST (UTC -6), PST (UTC -8)

Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We recently raised a $21M Series B round and are on an exciting trajectory as a company.

APPLY HERE

As Fleetio’s Documentation Specialist, your job is to produce high-quality, easy-to-understand documentation, instructional videos, and other help-related content to increase the productivity and user happiness of our growing customer base. You'll utilize information architecture best practices to maximize the usability and findability of our extensive Help Center. You'll analyze our customer interactions to identify articles to optimize, find opportunities to add additional content and provide feedback to the product team.

View our Help Center here: https://help.fleetio.com/

As a member of the Customer Support Team, you will design engaging content for our Help Center, including Getting Started guides, video tutorials, onboarding checklists, best practices guides, FAQs, training materials, and other content. You will collaborate with Product Managers & Designers, Software Engineers, Customer Success team members and others to ensure product and documentation continuity. You will be responsible for maintaining all key processes around content management including development, approval, publication, and refreshes. You will be an expert on the Fleetio platform and the fleet industry and use that knowledge to support various internal departments with your assistance and content

We're looking for someone who is tech-savvy, a stickler for grammar, and an expert at finding just the right combination of words to make complex subjects easy to understand. You are obsessed with the details, and you genuinely care about providing your customers and coworkers with the best self-service experience. Be sure to mention coffee in your cover letter so we know you actually read this.

What you'll be doing

• Become a Fleetio product expert, being aware of the latest releases and features.
• Collaborate with stakeholders to create written and video documentation to help our customers better understand Fleetio's features.
• Manage all current content in the customer-facing Help Center.
• Apply existing processes and develop new approaches to content management, including content identification, development, approval, publication, and updates.
• Use Salesforce Community Management Package, along with Google Analytics to track, analyze and improve help center content.
• Assist with answering internal product queries to identify gaps in our knowledge base.
• Help out in the Support Queue answering customer inquiries as needed.
• Master our knowledge base platform (Salesforce Digital Experiences), adopt existing practices and advocate for new approaches and implementation.
• Cross-train with QA and Support teams to broaden your knowledge and skillsets.

What's in it for you

• Be part of an incredible team of A-players who go above and beyond to make Fleetio a successful company. We're a customer-centric team with a great product, excellent support, and countless happy customers.
• Work from our HQ in Birmingham, AL, or remotely (within the United States). As a company, we strive to promote a strong remote working culture and have done so since the beginning (2012).
• Collaborate in a transparent environment where you are provided the necessary tools, processes, and encouragement to excel every day.
• Be heard by colleagues who are eager to apply the best practices and ideas you bring to the table and who will share theirs as well.
• Work with fascinating customers who are leading the global transportation industry.
• Thrive in an environment where you are encouraged to give our customers the proper care and attention they need to be successful.

More about our team and company

• Watch our culture videos: https://fleet.io/culture
• Fleetio overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
• More about the Fleetio platform: https://www.fleetio.com/features
• Our careers page: https://www.fleetio.com/careers

Requirements

• At least three years of experience developing customer-facing content in a SaaS/B2B environment and experience managing the content development process from beginning to end.
• A proven record of creating content and training that directly impacts customer success.
• Experience analyzing user interactions with Google Analytics, FullStory or Heap.
• Experience with Salesforce Digital Experiences and video production tools such as ScreenFlow or similar.
• Proven ability to write in explanatory and procedural styles for multiple audiences.
• Your work is meticulous and precise when executing a task. When it comes to details, you are painstakingly accurate and consistently thorough.
• Excellent written communication skills in English.
• Bonus points if you have experience supporting SaaS products and/or Fleet Management industry experience.
• In order to be considered for this role, we ask that you share your portfolio or some samples of your work when submitting your application.

Benefits

• 100% coverage of employee health and dental insurance (50% family)
• 401(k) + match
• Company stock options
• Vision, STD & LTD
• Dependent Care FSA and Medical FSA
• Generous PTO, Company Holidays & Floating Holiday
• Maternity/Paternity leave
• Community service funds
• Mac laptop
• Professional development funds
• Health and wellness incentives
• Remote working friendly since 2012 

APPLY HERE

Director of Customer Success

Upright Labs, the leader in multi-channel inventory management for second-hand retail is hiring a Director of Customer Success to support and delight customers. We make it really easy for second-hand retailers to manage inventory and sell online, everywhere. Our software, Upright Lister, processes thousands of items each month and has helped retailers sell millions in inventory.

APPLY HERE

In this role, you will be managing the Customer Success team and leading initiatives designed to improve the customer experience with Upright Labs. The customer success team manages customer onboarding, our help center, email and live chat support (9am-6pm ET on weekdays), and serves as internal experts on our software.

If you enjoy working at startups, wearing lots of hats, and delighting customers, you’ll fit in perfectly.

What you'll do

• Manage a team of support specialists and ensure they are supported and equipped to do their jobs effectively
• Create and iterate on policies and best practices specific to the customer success team
• Continue improving the customer onboarding experience with an eye for scalability in the future
• Create learning and development resources that can be utilized to improve customer knowledge and retention
• Develop and expand upon KPI tracking and reporting for the CS team on live chat, email support, and any other areas where it would benefit the team
• Identify patterns and themes in customer feedback and relay to the product and development team
• Join customer meetings and cover chat support, when needed

Who You Are

• 3+ years experience as a people manager of full-time employees
• 3+ years working in a customer facing role (hospitality, support, sales, project management etc.), ideally at a SaaS company
• Healthy customer obsession and focus on delivering an exceptional client experience
• You're an expert at giving and receiving feedback. You give balanced, actionable, specific feedback freely and seek out feedback from the team
• You're a strong multi-tasker. You can send off a quick email while you wait for a response on a slack thread then jump back into reviewing a help article or resource from your team when there are lulls in communication
• You're detail oriented. You check things twice, stay organized, and follow up with everyone you’ve promised to follow up with
• Ability to learn the ins and outs of a new software platforms quickly and thoroughly
• Proactive communicator with excellent verbal and written communication skills
• You can translate technical ideas for non-technical audiences
• Must be based in North/South/Central America between PST and EST time zones
• Experience in e-commerce, start-ups, or SaaS companies

What you'll get

• Work from your home or wherever you do your work best
• The opportunity to work with a high caliber team at a growing start-up
• Health insurance, 401k match
• Unlimited vacation policy
• Office equipment stipend to get your home office set up the way you like it
• Continuing education budget so you can keep learning outside of your day to day job
• Monthly donation matching to 501.3.c organizations so you can do more good in the world
• Annual profit sharing

How to apply

To apply please submit your application via this form. Please note, candidates who do not submit the application form will not be considered. We are accepting applications on a rolling basis. We are committed to following up with all candidates and appreciate your interest!

Upright Labs is a strong and flexible team because of the diverse backgrounds of our staff. This includes professional background, subject matter expertise, culture, race/ethnicity, sexual orientation, gender identity and expression, language, hobbies, etc. We strongly encourage women, minorities, and people from underrepresented backgrounds to apply. Your skills are needed here.

Salary range: $90-120K depending on experience

APPLY HERE

Affiliate Marketing Manager (US or Canada)

About Deliciously Organic

Founded by Carrie Vitt in 2008, our goal at Deliciously Organic is to give sound advice, vibrant recipes loved by the whole family, and help those struggling with thyroid disease walk down the path towards better health. 

APPLY HERE

Carrie is a Nutritional Therapy Practitioner, regularly working with clients. Personally, she was able to overcome her own health struggles with real food. She has two published cookbooks and has developed two online courses.

To learn more, check out the site here. 

About the role

This is a part-time, remote, contract role. 

Responsibilities

• Establish affiliate program and get it running successfully
• Establish new avenues to work with affiliates and sponsors
• Identify and execute new avenues to reach target audience 
• Increase revenue via affiliate programs, relationships and referral program
• Reach out to influencers, publishers, affiliates, potential partners, etc and establish quality relationships; manage these relationships 

Requirements

• Experience in developing marketing strategies and plans; experience with execution in both
• Experience establishing affiliate programs and building/managing relationships with affiliate partners
• Excellent leadership, communication, and decision-making skills
• Solutions oriented
• Strong copywriting skills
• Ability to get into the mind of the target audience and understand their pain points and what they are searching for
• Interest in natural foods and holistic healing
• Tools
• Google Suite
• Slack
• WordPress

APPLY HERE

Content Marketing Manager

Toggl is an easy-to-use and flexible time tracking tool that helps 3+ million users see where their work time goes, so they can focus on the projects that really matter. It works on all your devices and integrates with over 100 tools.

We are looking for a talented Content marketing manager to take the lead with Toggl's content marketing program.

APPLY HERE

Your main duties include managing a content calendar, working with team members and freelancers to produce high-quality content across various topics and formats, and get that content published on our blog. If you’re interested in web technologies and can generate innovative ideas to increase brand recognition and sales, we would like to meet you.

As a Content marketing manager, your role is to reach different audiences, build brand recognition with them, and acquaint them with Toggl.

The role:

• Take ownership and manage Toggl's content calendar
• Manager content production process including updating process documents and style guide
• Define and serve as guardian of Toggl's brand voice and tone
• Source and manage a group of highly qualified freelance writers
• Work with other members of the marketing team, as well as people from other teams across Toggl Track to produce content for our blog and distribute it to our audience and customers
• Create content briefs, assign topics to writers, review outlines, provide feedback, and perform copyediting on content
• Write and give feedback on content for blog, product pages, and social media
• Proofread messages for clarity, grammar, and spelling
• Analyze campaign performance and suggest improvements
• Report on sales revenue generated from content marketing efforts

Our team works from 40+ countries around the globe. We hire globally, you work locally – in the heart of London, a beach outside of São Paulo, or a quiet village near Florence, the choice is yours. For this role, you should be able to have ~4 hours overlap with European time zones (CET). Thegross salary for the role is €50,000/year plus some great benefits.

About you:

• Proven work experience as a Content marketing manager
• Hands-on experience with WordPress and/or other CMS systems
• Experience managing other writers
• Knowledge of on-page optimization and research for SEO
• Experience with content promotion and distribution
• Familiarity with analytical tools (Google Analytics, etc.)
• Excellent written communication and copywriting skills
• Strong project management skills
• An ability to work under tight deadlines
• Attention to detail

About our team

Toggl is a distributed team of 80+ people working remotely from 30 countries. We take pride in our professional, learning-oriented, and friendly working environment that values work-life balance and constantly doing our best in every aspect of our work. You can work from anywhere in the world because we know great people do awesome work wherever they are. Every few months we travel to meet up somewhere in the world and spend some quality time together. Our business is profitable with a healthy margin and we are built with no outside investments, so you can count on a stable working environment.

Some benefits

• Freedom to choose when and where you work from.
• 24 business days of paid time off a year, plus your local holidays.
• 2 company retreats and 2 team meetups a year (expenses covered) for team-building.
• Laptop and a €2,000 budget to set up your home office.
• Reimbursement for co-working space rent or internet service at home.
• Opportunities to attend training, workshops, or conferences.
• Monthly reimbursement for a gym membership, massage, and other things to improve your health.
• Support for buying a phone, eyeglasses, or tools you need for doing your best work.

Apply now!

All it takes to apply is answering a short skills test that assesses your expertise. Only candidates who score well on the test will be considered.

Free Toggl t-shirt for those who do well on the test!

APPLY HERE

Certified Public Accountant - Taxation Specialist

**This is a remote role**

About The Role:

As a Taxation Specialist (CPA) you will be the subject matter expert on tax advice planning for Facet’s clients. You will not only be responsible for coordinating Facet’s tax preparation program, but you will also be a part of our frontline team that keeps our company on the cutting edge of the financial services industry by presenting & educating the internal team on tax planning opportunities and tax code changes. 

APPLY HERE

Your Day-To-Day Responsibilities:

• Process 10 tax advice case briefs per week
• Research tax issues to develop effective tax planning solutions
• Coordinate learning center to broaden team’s tax advice skillset as a whole
• Coordinate with the Head of Planning on all aspects of tax advice as it relates to the Facet Way of financial planning
• Assist in building and managing internal teams to scale preparation of tax returns for the client base
• Preparation of individual, partnership, corporate & trust returns
• Preparation of federal & state quarterly estimated payments
• Support requests and questions from teammates and clients

Job Specific Requirements:

• 7+ years experience leading a scaled tax prep solution
• 7+ years experience in personal tax preparation and advice
• CPA Designation
• Advanced knowledge of different employee stock option plans (RSUs, ISOs, NSOs, etc)
• Advanced knowledge of tax law and regulations, specifically how it impacts individuals 

Preferred Skills & Experience:

• CFP® Designation
• Ability to identify tax issues as they arise
• Ability to handle multiple client engagements in a fast-paced environment.
• Excellent written and verbal communication skills
• Superior interpersonal, organizational, and client service skills 
• Client first attitude, professional demeanor, personal integrity and an understanding of fiduciary responsibility 
• Excellent computer skills along with the ability to learn in-house software and tools 
• Dedicated to developing a career in the financial services industry with the potential for advancement within the company 

Benefits & Compensation:

• $150,000 yearly salary
• Internal Equity 
• Unlimited PTO
• All the benefits: medical, dental, and vision insurance, 401(k) with employer match, short and long term disability coverage (paid by Facet), life insurance options and paid maternity and paternity leave
• Certification reimbursement program
• Work from anywhere in the US

Why Working At Facet Wealth Is Awesome:

Facet Wealth is disrupting the wealth management industry. Our innovative technology and unique planner model allow us to deliver high quality financial planning services to the 33 million mass affluent households in the US. As a company, our goals are to help millions of Americans achieve their financial goals through high quality financial advice previously unavailable to them, build the next generation of financial planning and financial life management tools that redefine how wealth management services are delivered and create a company culture that is as fun as it is stimulating!

• We’re here to deliver amazing client experiences. No matter the role at Facet, we are all 100% committed to excellence in service of our clients.
• Every single member of our team needs to be an active participant in helping to improve and evolve our business. We strongly believe great ideas can come from anywhere.
• Change is not only something we tolerate, but something we embrace. Transformative change is critical to our growth and success and we all thrive off of it. 
• Everyone belongs: bringing your authentic self to table is what makes you unique and thus Facet unique. We encourage you to be authentically yourself, every single day.

We believe in creating a safe space for open and honest conversations, being inclusive of all communities, and ensuring Facet is a place where everyone’s voice can be heard. At Facet Wealth, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our clients and employees.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Facet Wealth is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know.

APPLY HERE

Art Director

The Art Director brings visual ideas to life. As Art Director you will design, style, and execute creative visions for a variety of media and marketing platforms. The ideal candidate will be social media savvy--we’re looking to create content that turns music stories into inspiring social conversations with audiences globally.

APPLY HERE

The Opportunity

The Coda Collection aspires to bring to life the stories that surround the songs that we love, and in turn deepen the connection between artists and fans. Across our Prime Video Channel, website, and iOS app, we have created a unique experience that combines a curated collection of more than 180 films that bring to life the most meaningful moments in music and surrounds these films with immersive, custom editorial from the most talented music writers in the world.  

Together, this experience aspires to do nothing less than transform the way in which people experience the power of music.  In just a matter of months, we are off to a fast start: rapid subscriber growth, hit films such as What Drives Us (directed by Dave Grohl), and over 500 pieces of press coverage.  

We are now seeking to build upon this momentum, and to help propel this growth we are looking for an Art Director.  

The Role

We are looking for an Art Director with a unique passion for music and an instinct for beautiful, engaging content. The full-time position will be focused on elevating our social platforms by turning music films, music stories, and music events into dynamic social media, plus assisting the greater design team in crafting and polishing our brand and reach. You will have the benefit of working on content for bands you know and love...or bands you will grow to love. 

Our office is "based" in Chicago but remote (meaning open to candidates from anywhere).

Requirements

• Portfolio of produced work
• A minimum of 2 years’ experience working full-time within marketing
• Thorough knowledge of Adobe Creative Suite and Mac platform
• Superior visual problem-solving skills
• Stylish, contemporary, and flexible design ability
• Openness to constructive criticism and willingness to adapt as directed
• Savvy understanding of social media, promotions, advertising, and media
• Ability to deliver under tight deadlines
• Self-motivated and strong organization/time management—the ability to handle multiple priorities and projects in a fast-paced agency setting
• Solid presentation skills
• Enthusiasm, creativity, and professionalism
• A passion for music

APPLY HERE

Email Outreach Rep

Are You An Experienced Customer Support Agent Ready To Upgrade Your Career?

Let's be honest…

Most people in customer support don't intend to stay there forever.

Don't get me wrong... I'm not trying to demean anyone who works in customer support.

It can be a great way to start out your career. And many people have built successful and fulfilling professional lives as customer support agents.

But it's also true that most people in customer support are eventually looking for a job that offers more… more responsibility, more growth, and more income.

If you're looking for such an opportunity, this page could literally change the course of your career. But only if you keep reading.

Apply Here

What Is Email Outreach?

To understand email outreach, you have to understand how HUGE search engine optimization (SEO) has become.

Everyone knows that Google is one of the largest corporations in the world. But not everyone realizes how many smaller companies base their entire business around Google.

There are about 2 billion websites on the internet, many of them commercial. If they're not doing SEO, they don't stand a chance to see any meaningful traffic from Google. There's just no way around this harsh truth.

And that's the exact reason the SEO space continues to grow at a mind-warping speed.

Back to email outreach...

One of the surest ways to increase the traffic to your website is “link building” - securing links to your website from other websites in the same industry.

Email outreach is used to present your site to these other industry websites, and encourage them to link to you.

Building links can have a dramatic impact on the traffic you see from Google, but also require savvy email communication.

In other words, email outreach done well means outsized benefits for your website… and email outreach done poorly is a waste of time.

So What Does It Have To Do With Customer Support?

People who have customer support experience often prove to be great at email outreach too.

If you think about it, the two roles are not that different from each other. Both require lots of emailing and understanding the person on the receiving end of your message.

That's why we at Recruiter Mill specialise in hiring customer support agents and providing them with email outreach jobs at awesome companies. We work with companies in industries like:

• Entrepreneurship education
• Web development 
• Affiliate marketing
• E-commerce
• Content marketing

...and many more.

(Although that's a pretty sweet deal for you, we will never, ever, EVER expect any sort of payment from you for our service. Any fees we collect are from companies that end up hiring you.)

If this sounds good so far, we're only getting started...

7 Reasons To Become An Email Outreach Rep

1. Switch Careers But Don't Start At The Entry Level

The Email Outreach Rep role is not a customer support position. So you will be switching careers when you join us.

Switching careers is usually not easy. Most of the time you're required to start at the entry level. That's because your customer support experience typically doesn't count for much in the eyes of the would-be employer.

Luckily, for this role, your customer support experience is exactly what we're looking for. Combine it with excellent writing skills, and you'll be a top performer as an Email Outreach Rep.

So if you want to move up in your career (and not start at the bottom all over again), this is the opportunity for you.

2. Build Your Career In An Up-And-Coming Industry: Online Marketing

You already know that the industry you choose is a huge factor in how successful you become. Sometimes even more so than how talented you are or how hard you work...

Online marketing is one of the hottest industries right now. And it is likely to be for decades to come.

So if you join us, you'll be able to ride the wave of growth that the online marketing world is experiencing right now.

3. Have Real Impact And Be A Valued Member In A Small Team

You won't be just another nameless employee at your new company.

The company we'll find for you is likely to be on the smaller side (between 5-20 people). You’ll be a valued member, and have close contact with your team leader or even the founder of the company.

 

In a small team, everyone’s impact counts. You’ll be supported in reaching your goals, and you'll usually be involved in 1-2 team meetings each week.

 

Your personal performance will directly impact the business performance, and you’ll see this clearly every week. 

4. Use Creative Emails To Get Results

The folks you'll be emailing get TONS of emails in their inboxes every day. It’s your job to stand out and grab their attention with creative and engaging communication.

 

You’ll inject lots of personality into your emails, present your website's content, and guide the conversation towards the ultimate result: a link from the prospect's website to your company's website.

If writing convincing email messages is something you enjoy doing and are good at, this job is for you.

5. Work Remotely And Set Your Own Schedule

The companies we partner with understand that work-life balance is important... and that great people don’t necessarily do their best work by banging their head against a monitor for fixed blocks of 8 hours every day.

 

We take our work seriously, and will only add dedicated and hardworking people to our clients' teams.

But you’ll also have the flexibility to design a schedule which allows you to do your best work and drive results.

6. Get Paid Well And Have Job Stability

Strong performers deserve strong salaries. And that’s what we'll offer to you.

 

For this role, your salary will be $800-1,400/mo to start. If you perform well, you can expect the salary to increase over time.

You'll get a fixed salary every month - with a yearly paid 4-week vacation.

We want you to stay with our clients for the long term. So if job stability is a priority for you, we're a great match.

7. Get Growth And Promotion Opportunities

You'll be working for small and fast growing companies, which means lots of growth and promotion opportunities for you.

 

If you have excellent performance and smash your assigned goals, you’ll be given opportunities to learn about other parts of the business. This is the avenue to professional growth, and ultimately taking on more responsibility within the business.

 

If you prefer to just keep excelling at your current role, that’s cool too. The point is, the opportunities will be there if you want them.

What Will You Do As Email Outreach Rep?

All of your tasks will fall under one of the following categories:

1. Looking for prospects to reach out to. You'll find sites that are likely to link to us based on the content they have or who they've linked to in the past. For that, you'll use a specialized software called “Ahrefs” (or similar).

2. Finding their contact information. Sending your message to the right person is the only way to get a backlink from them. If you don't get this step right, all of your other efforts will be wasted. Many times, you will use specialised software for this too.

3. Crafting the perfect message. Here's where you can really shine as a writer. And this part of the job will make the biggest difference in how successful you'll be.

4. Following up with engaged prospects. Once someone has responded to your initial message, you have to be able to secure the backlink.

Here's What We Expect From You

• You have significant email support experience.
• You are able to write clearly, succinctly, and persuasively.
• You’re efficient and can handle large volumes of emails (on an average day, you'll have to respond to about 20-50 emails).
• You’re generally web savvy.
• You pay close attention to details and are organised, reliable, and communicative.

The companies we work with usually hire for full-time positions. If that’s the case, they’ll expect your full focus and dedication.

We accept applications on a rolling basis.

Apply Here

Customer Service Coordinator

Are you looking for a long term, 100% remote position in a resilient industry? 

 

Great! We are looking for an All star Customer Support specialist to join the Team. Our hiring process is simple as we require you to fill out the onboarding form linked below which takes about 10 minutes. No personal info is required, this is just to learn more about you and see if that can be a right match.

Apply Here

 

 

We READ EVERY application. We are looking for truly reliable people to join the team so please take your time filling out the quiz below! :-)

 

https://forms.gle/5NhWoMUbt5EEfa8C8

 

Benefits:

• Full-time (40 hours per week)
• 100% Remote Work from Home
• Important - We don’t treat you like an employee, you are a team member and equally as important - we value your input.
• Amazing, young, and motivated team
• Big opportunities for Growth and Development
• You are Joining a Small Growth Company where we listen to your feedback and ideas.
  
  

 

Room for growth and development:

 

Everyone starts as a customer service rep in order to learn the business - you will have many hats which means you will learn different aspects about the company. We are looking for someone long term so we can move you through the ranks and match the position with your interests and skills.

 

Important: We are big on being self sufficient and figuring out issues on your own. So the quiz below is designed to see how you would resolve certain issues, so we encourage you to be innovative and thoughtful with your answers.

There will be many times that you don’t know the answer to a question and we want to hire self sufficient individuals who can apply critical thinking and use common sense to come up with the solutions..

 

 

How to apply:

• Apply using the link below - https://forms.gle/5NhWoMUbt5EEfa8C8
• We review the applications and email candidates who qualify for the second round
• After we review the submissions, we will organize a Zoom interview with the successful candidates
  
  

Please note that due to the high volume of applications, we are only able to respond to selected candidates. Thank you so much for your time!

 

https://forms.gle/5NhWoMUbt5EEfa8C8

Apply Here