Online Customer Chat Cpecialist-Call Center

We are looking for additional Customer chat specialist to support our growing customer base. If you have a strong work ethic, a"do whatever it takes" attitude, and can thrive in a family work environment - this is the job for you! Apply today to begin your journey with an established, reputable, family-oriented company that values their employees' opinions and contributions!

APPLY HERE

Responsibilities :

• Answer inbound phone calls and respond to email inquiries
• Perform outbound calls with existing customers
• Create service tickets and schedule appointments accurately
• Review customer account information.

Requirements

• Strong English verbal and written communication skills
• Attention to detail and accuracy a must
• Excellent email handling skills
• Strong customer service focus with the ability to empathize as well as prioritize customers' needs
• Must be able to multi-task
• Solid sales acumen
• Minimum typing skills of 30 words per minute
• Determination to succeed
• Personal accountability is a necessity
• Contact Center background preferred
• Bilingual (Spanish) a plus.

Benefits

• Competitive wages
• Paid Time-Off
• Company-provided life insurance and short term disability
• Eligibility for medical, dental, vision, and additional life insurance
• 401(k) with company match.

APPLY HERE

Software Project Manager

We have a new opportunity for a Software Project Manager to join the Bit Zesty team on a full time, permanent basis. This is a fully remote role and can be based from anywhere in the UK or Europe. We’re looking for someone who has recent experience working in an agency or consultancy.

APPLY HERE

In this position, you’ll be responsible for managing expansion projects for our client’s bespoke software applications. You’ll work closely with a technical team of developers, UX designers and fellow PMs to deliver an exceptional service to our clients. It’s a varied, hands-on role in which you will not only make sure that everything runs smoothly, but you’ll also be performing business analysis and quality assurance.

On a day to day basis, you’ll be involved with the following:

• Reporting to the Managing Director and working closely with Developers, UX Designers and other Project Managers
• Leading the delivery of multiple digital product projects for our clients
• Writing user stories and acceptance criteria
• Conducting client meetings to communicate progress, run demos, review priorities and provide budget updates
• Creating and maintaining project documentation and project boards
• Leading daily team stand-ups, identifying impediments and helping to eliminate them
• Testing our work to ensure it meets the quality standards and acceptance criteria
• Triaging and resolving support requests from the clients you look after
• Overseeing the estimation process and actively tracking budget versus actuals
• Writing blog posts and contributing to process improvements

The Person

Ideally, we’re looking for someone with the following:

• Has experience in project management of bespoke software development
• Has experience in an agency or consultancy environment
• Is comfortable working on multiple projects and a varied workload
• Is proactive, with superb organisational skills - someone who makes sure nothing slips
• Is a strong communicator across different teams and cultures
• Has a technical background or passion for technology
• Is curious system thinker who likes to understand how things work and with the ability to problem-solve
• Has experience writing user stories and acceptance criteria (desirable)
• Has user acceptance testing experience (desirable)

Benefits

At Bit Zesty, we offer a range of perks and benefits to help you enjoy your time with us, such as:

• Fully remote working - no more stressful commutes
• Holiday: 33 days (25 paid days leave, plus UK bank holidays and a day off for your birthday)
• Health and fitness allowance to contribute towards your gym membership or fitness app
• Support for professional studies and memberships
• Private medical insurance
• Regular virtual team activities
• An open, dynamic and collaborative digital working culture

Interested? Please click apply now to submit your CV.

Bit Zesty

We’re a small, multi-award-winning digital product development and support agency, helping corporations, charities and the government since 2009.

From our inception, we were partially remote and therefore have well established remote-working systems and practices in place.

Bit Zesty is committed to being an equal opportunities employer, and we welcome applicants from all backgrounds.

APPLY HERE

Senior Bookkeeper

MuseMinded provides high caliber bookkeeping and accounting services to ecommerce sellers. Our team is fully remote, and based all over the world.

The mission of the MuseMinded Sr. Bookkeeper is to take full responsibility for the deliverables of the operation, build a team and implement systems designed to support the company's growth, and create a culture of radical customer care.

🥅 Outcomes

Master and harness 100% of MuseMinded's domain knowledge ("buck stops here" mentality)

• Able to answer all questions rolled up to you from the team. If you do not know the answer, take ownership of finding it
• Never let a client issue (big or small) pass by without viewing it through an "owner's" lens, looking for opportunities to pivot/learn/improve
• Get creative/innovative in solving problems and meeting clients' needs in ways that remain scalable.

APPLY HERE

Make the bookkeeping maintenance operations more efficient

• Responsible for ensuring that no task is forgotten or overlooked throughout each client's monthly cycle, all are completed thoroughly and in a timely manner, and that they are executed with consistency from month to month
• Prioritize each client's experience/success by ensuring that their nuances are documented for team-wide reference
• Oversee workflows, with an eye for improvements in quality, efficiency, and client satisfaction
• Oversee onboarding operations, including scoping out each project and managing the team of Virtual Assistants contracted to get the tasks completed
• Grow in your expertise of areas including accounting/bookkeeping, business management, client success, communication, and problem-solving

Assist in growing our Net Promoter Score to 90+

• Collaborate with the Operators and Financial Concierge to implement client success frameworks
• Demonstrate the ability to make this outcome a top priority without sacrificing the success of other operational initiatives.

Develop and implement quality control standards and practices

• Standards of quality are to be laid out and published with the team
• Based on those standards, systems are to be created that maintain and track their follow-through
• Perform regular and ongoing CPR with Coders and Microtaskers to ensure their performance matches our standards and their needs are being met (improve processes as needed based on the feedback gathered during these meetings)
• When VAs are failing to live up to the predetermined quality standards, using proper judgement, the Sr. Bookkeepers will either offer coaching or terminate the contract using processes lined out in the HR playbook

Hire and train high caliber talent across the bookkeeping area of the business

• Hire and train virtual assistants to complete the bookkeeping tasks using the established tools for scoping out roles, creating job listings, vetting applicants, and orienting new hires
• Think creatively about how the screening/hiring/training process can be improved upon and iterate accordingly

Create and implement a learning roadmap

• Understand and appreciate the role that continual learning has in developing first class leaders
• A habit of building and executing an annual learning roadmap (including books, seminars, webinars, podcasts, etc) has been established

💪🏻 Competencies

Relevant experience

Possesses a bachelor’s degree or equivalent in accounting/finance along with proven work experience in the field.

Creativity/Innovation

Generates new and innovative approaches to problems.

Proactivity

Acts without being told what to do. Brings new ideas to the company.

Ability to develop people

Coaches people in their current roles to improve performance, and prepares them for future opportunities in accordance with business needs and personal career goals.

Continuous learning

Takes advantage of all opportunities for professional development, seeking feedback on both style and performance, learning from others and gaining valuable lessons from successes and mistakes.

Work ethic
Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.

Calm under pressure
Maintains stable performance when under heavy pressure or stress.

Teamwork
Reaches out to peers and co-operates with strategic teams to establish an overall collaborative working relationship between all areas.

Transparency
Open about how time is spent and decisions are made, willing to provide/receive honest feedback, fostering a culture of trust and authenticity.

Communicative
Ensures that key information is shared timely, clearly, kindly, and respectfully.

🗂 Compensation

Salary range

$57,000-$66,000 annually

Factors for salary increases

• Honed new skills
• Ownership of new responsibilities
• Professional development
• Mastery of blueprint outcome(s)

Benefits

• Fully remote position - as long as you have access to reliable internet, your work location can be as flexible as you!
• Health care reimbursement plan
• Office expense stipend
• Summer Fridays off
• Professional Development reimbursement

APPLY HERE

Right Hand to the CEO

Right Hand to the CEO

Do you love to learn, happy to take on a challenge, and are resourceful? Does a “can do attitude” and the desire to make a big impact in a small, fully remote organization describe you? This role is for you!

APPLY HERE

Greenback Expat Tax Services is seeking a highly-motivated business service professional who loves serving others, has an eye for detail, and great communication skills, and wants to work with a team making a difference. This role would be approximately 70% dedicated to helping the CEO with business priorities and 30% personal support. Everything from calendaring and travel scheduling, to assistance with marketing or PR related activities will cross your path.

Every day will be different, so this role is best for someone who is naturally nimble, resourceful and comfortable operating without a script/routine. We are open to part-time 30 hours/week or full-time.

Sampling of What You’ll Do:

Project Administration:

• Conduct outreach and coordinate podcast appearances
• Set up project plans for surveys we do for our business
• Set up webinar(s) for a partner site
• Organize shipments from the US to Costa Rica and deal with all of the logistics
• We are early adopters of all things technology, so a passion for innovation and strong tech-savvy skills are a must!

Research & Organization:

• Research the cause of discrepancies in our financial reports and help match up the transactions – data enthusiasts will love this!
• Map out workflows we have set up in our marketing CRM to create clarity on the process
• Assist with finding a graphic designer to help organize a last minute ad with a partner
• Basically, you’ll be a part of this great team and pick up workload from any part of the business where your skills can move the needle forward!

Right hand to the CEO:

• Manage a sometimes complex and always changing calendar of personal arrangements and business commitments
• Handle basic bookkeeping and reporting on a rental property
• Book and arrange travel and hotel accommodations for a family vacation
• Type correspondence, track expenses and do personal shopping when requested
• Conduct research for home repairs and manage appointment setting
• Keep the CEO abreast of upcoming meetings or events both at work and at home

What You’ll Bring:

• Naturally curious disposition
• Highly detail-oriented skillset able to juggle many concurrently running projects with accuracy
• Strong finisher – gets joy from seeing a project or assignment through to the end and likes to document processes along the way
• Very strong tech skills in Excel, Word and other core systems.
• Likes to figure out how to do things (Webinars, Podcasts) on your own if given a task to do

 

Because we’re a marketing led organization and the CEO retains marketing related responsibilities, lots of the role would include diving into marketing systems and processes and organizing those elements.

What We Offer

• The opportunity for you to work with highly talented, communicative, make-it-happen people who also love adventures.
• We have an excellent benefits package that includes a 401k plan (with company match), medical, vision, and dental coverage (We pay 75% of your premium), and short-term disability (We cover 100% of the cost)!
• This role will work hand in hand with the CEO/COO, so you’ll get lots of access to mentorship.

APPLY HERE

Product Designer

The Gist

• Bootcamp.com is the market leader in dental admission test prep, and we're rapidly expanding into medical education.
• We’re a bootstrapped, profitable education company used by 20,000+ college / medical students a year to pass their classes and board exams.
• We’re launching several new products in the next 12 months.
• You’ll have the opportunity to help design how our students prepare for the biggest tests of their lives.

APPLY HERE

About the Job

You’ll be working closely with our co-founders and engineering team. We’ll meet 1 - 2 times a week to discuss:

1. High-level vision for Bootcamp.com design language
2. The design challenge in focus for the week

Below are some design challenges that are would be typical of your work here:

• Own large design initiatives end-to-end.
• Work directly with our product and engineering team to build beautiful study experiences that revolutionize the way we learn online.
• Create wireframes, high fidelity designs and prototypes to tackle difficult UX problems.
• Maintain and iterate upon our Bootcamp.com brand visuals and design language.
• Work simultaneously on some of the biggest problems (lower the friction to study so it's as simple as flipping open a book), as well as quick and dirty UI fixes
• Design and update Bootcamp.com’s print and digital marketing materials, including flyers, powerpoints, and case studies.

About You

• You have a solid understanding of Figma and know the ins-and-outs of auto layout, master components and variants, and can maintain an organized asset library.
• You’ve been on a remote team before and are comfortable working asynchronously.
• Bonus if you’re familiar with Webflow, video editing, and / or have any experience with Javascript libraries like React.

We have a small team, so your impact will be felt immediately. Based on your performance, you may build a team of direct reports.

About Our Pay and Benefits

• The salary range for this role is $90,000 - 130,000 (we use a compensation formula that adjusts for experience).
• Equity in Bootcamp.com as well as a full benefit package including health, vision, dental insurance, 401k (US employees only at this time) and other perks.
• Fully remote team but prefer you be located within 4 hours of EST
• 3 weeks of paid time off

How to Apply

Send a link to your portfolio / personal website / relevant work samples, and anything else that will make you stand out, to michael.corrao@bootcamp.com. Please include PRODUCT DESIGNER in the subject of the email.

Hiring Process

If we’re interested, the hiring process follows these steps:

1. We have an introductory call on Zoom.
2. If we feel like it could be a good fit, we send you a 5-hour paid test project. You’ll be paid the full amount regardless of whether we hire you or not.
3. We talk again to review your test project and ideas.
4. We agree on terms, pending references. I speak to a few of the people that you’ve worked with.
5. We start working together on a 30-day contract-to-hire basis to make sure we both feel set up for success.

We can’t wait to hear from you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

APPLY HERE

Senior Marketing Designer

About Us:

Elevate Labs is on a mission to improve people's minds.

 

Since 2014, we’ve helped millions of people around the world learn and improve concrete cognitive skills in reading, writing, and math through Elevate, our first mobile app which has won Apple's App of the Year Award. With Balance, our second mobile app and Google's Best App of 2021, we’ve personalized meditation to help more people reduce stress, improve sleep, sharpen focus, and much more. 

Elevate Labs is a fully remote company of voracious learners and passionate doers, driven by our vision to help billions of people lead healthy, joyful, and productive lives.

APPLY HERE

The Role:

We’re looking for a designer with experience in the user acquisition space to build our creative production pipeline in close collaboration with our Growth and Content teams. 

The ideal candidate is experienced in creating visually appealing and performant assets for paid social, constantly seeks inspiration from the latest ad trends on social networks (Instagram, TikTok, and Facebook), and is familiar with fundamental marketing KPIs. 

As our first full-time designer focused on ad creative, you will develop and design static and short video ad assets for our apps, Elevate and Balance. You will connect to every aspect of the creative process, from ideation to execution to reporting on results. 

Oh, and one more thing: This is a full-time, fully remote position, so you can feel free to work anywhere in the world that you'd like (that accommodates typical North American business hours).

How You'll Make an Impact Here:

• You'll directly impact how many new people benefit from our products, turning our mission into reality, by designing creative ads. 
• You’ll educate the company, especially the growth and content teams, on the latest creative trends in the fast-moving landscape of social networks.
• You’ll be a brand guardian, ensuring work conforms to our brand guidelines and standards. 
• You’ll collaborate with the content team to leverage fun, engaging educational and wellness content in ad creatives.
• You’ll occasionally liaise with external creative agencies and submit design briefs. 

Qualifications: 

• 5+ years of experience as a digital advertising designer in paid social and/or direct response marketing
• Fluent in Figma, Premiere, After Effects, Photoshop, and Illustrator
• Strong understanding of trending creative content on social platforms, especially TikTok, Facebook, and Instagram 
• An impressive portfolio that demonstrates the latest ad trends, innovation, and creativity
• Ability to efficiently produce high-quality work while meeting tight deadlines
• Familiar with basic marketing KPIs such as CTR, CVR, CPA, and ROAS
• Desire to grow your skills and the ability to learn new tools quickly

Bonus:

• Experience creating UGC content on TikTok 
• Experience with developing educational and/or mindfulness social assets 
• Passion for ad design in the education and mental fitness vertical

Benefits & Perks:

• Competitive salary and equity
• Medical, dental, and vision insurance for you and your family
• Distributed team flexibility, with a home-office stipend and co-working reimbursement
• Annual learning, wellness, and travel stipends
• Generous PTO, flexible sick leave, and paid parental leave

How We Hire:

At Elevate Labs, we put a lot of time and care into who we hire. We seek to build high-impact teams with high talent density. You can expect conversational style interviews (approximately 3 interviews and skills review) where we get to learn more about you.

Our Commitment to Diversity, Equity, & Inclusion:

We believe that there is no single candidate profile that guarantees success in this role. Experience comes in different forms; many skills are transferable, and passion goes a long way. If your background is similar to the job description and you think you can excel in this role, please apply and tell us about yourself and the impact you could make at Elevate Labs.

We also know that diversity of identity, experience, and thought leads to more creativity, better problem-solving, and wiser decisions, which is why we're dedicated to adding new perspectives to our team. We are an equal opportunity employer; committed to diversity and building an equitable and inclusive environment for people of all backgrounds and experiences, and we're taking steps to meet that commitment. We highly encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQIA+ folks, veterans, and people with disabilities.

APPLY HERE